Head Butler

2 days ago

Doha, Qatar Marriott International, Inc Full time

**Job Number** 23042398

**Job Category** Rooms & Guest Services Operations

**Location** The St. Regis Marsa Arabia Island The Pearl Qatar, The St. Regis Residence, Doha, Qatar, Qatar VIEW ON MAP

**Schedule** Full-Time

**Located Remotely?** N

**Relocation?** N

**Position Type** Management

**JOB SUMMARY**

As the original house of luxury, St. Regis continues to redefine modern luxury through service. At the core is the Butler program, an icon to our heritage and the heart and soul of new luxury. It is high-touch, personalized, creative and original. It is brought to life by all talent but serving as the primary face to the program is our Butler team, who are the ultimate luxury ambassadors.

The Executive Butler is a department head with responsibility for the successful functioning and delivery of our critical and differentiating butler services to guests. You set the tone for and are primarily accountable to providing a seamless face to the guest pre-arrival, during the guest stay and at departure. Butler services are accomplished by directly managing the Butler team - comprised of Butlers and Butler Valets - and strong coordination with other departments. The Executive Butler leads by working to continually improve guest and associate satisfaction, and maximize the financial performance of the department.

While the St. Regis brand is steeped in history with roots that can be traced back to the early 1900s, every team member is part of a trailblazing future to redefine modern luxury through service. The Executive Butler’s success is rooted in a deep passion for service, uncompromising standards, leadership excellence, the ability to anticipate needs, impeccable interpersonal skills and technology skills to successfully lead the Butler program.

**CANDIDATE PROFILE**

**Education and Experience**
- High school diploma or GED; 2 years of experience in butler services, guest relations, or related professional area; completion of a formal butler training program.

OR
- 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; completion of a formal butler training program; no work experience required.

**CORE WORK ACTIVITIES**

**Managing Butler Services**
- Manages day-to-day butler services operations verifying that quality and standards exceed the expectations of guests on a daily basis. This includes all pre-arrival activities, Butler Service Desk operations, and Butler staff in order to provide a seamless butler program for guests.
- Manages VIP guests. Recognizes repeat and important guests and builds rapport in order to develop personal guest contact, obtains preferences and proactively anticipates guest needs and requirement.
- Manages VIP guests’ schedules as appropriate to support potential needs.
- Manages the guest experience so that a high level of privacy is afforded and confidentiality is kept on behalf of VIP guests when possible.
- Supervises Butler Service Desk and verifies resources provide seamless services during the on-site guest journey.
- Conducts daily stand-ups and communicates clear and consistent messages through stand-ups regarding the Butler team updates and goals to produce desired results.
- Obtains list of check-ins and VIP guests both to prepare work assignments for the Butler team.
- Keeps the Butler team focused on the critical components of operations to drive guest satisfaction and the desired financial results.
- Encourages and builds mutual trust, respect, and cooperation among departments such as Front Office and Housekeeping whose touch points intersect with butler services and Butler team members.
- Serves as a role model to demonstrate appropriate behaviors and sets the bar for execution of butler services through training and mentorship.
- Continuously strives with the team to provide the bespoke and uncompromising services.
- Supports and trains other departments who deliver on signature services (e.g., housekeeping, room inspections, delivery).

**Supporting Management of Front Desk Team**
- Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.
- Encourages and building mutual trust, respect, and cooperation among team members.
- Serving as a role model to demonstrate appropriate behaviors.
- Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence.
- Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.
- Supervises all areas of the Front Office in the absence of the Front Office or Assistant Front Office Manager.

**Guest Relations**
- Sets the standard and tone for how Butler team members drive guest relations.
- Coaches team members to recognize and build rapport with guest

  • Head Butler

    2 months ago

    Doha, Qatar Candidzone Full time

    Head Butler for Royal Family: - Have a thorough understanding of all spirits and specialty foods in stock - Assess and restock wine and spirit collections as necessary - Serve meals and pour drinks for guests - Communicate with housekeeping to ensure rooms are cleaned at the most convenient time for guests **Job Types**: Full-time, Permanent

  • Head Treasury Sales

    7 months ago

    Doha, Qatar Butler Rose Middle East Full time

    Posted by - Mark Hibbs- International Recruiter & Executive Search Islamic Banking Treasury Sales Head required. As the Head of Islamic Treasury Sales, you will play a pivotal role in building a sales culture, working across the bank to drive business development initiatives and early revenues for the bank. Reporting directly to the Group Treasurer, you...

  • Assistant Head Butler

    3 days ago

    Doha, Qatar Accor HQ Full time

    **THE ROLE** The Assistant Head Butler assists the Head Butler in the overall management of the Butler team. The Assistant Head Butler is an intuitive, meticulous, and organized individual that shines as a good listener with guests and colleagues and exuberates warmth. He or she is a strong motivator, a leader by example and ultimately drives high colleague...

  • Butler Supervisor

    6 days ago

    Doha, Qatar RAFFLES Full time

    THE ROLE The Butler department is at the center of the Raffles Doha guest service experience. The supervisor role encompasses a spectrum of responsibilities from organizing and directing Butlers for pre-arrival, arrival, in-house, departure and post-stay arrangements. A Butler Supervisor plays a vital role in overseeing the daily operations of the Butler...

  • Executive Butler

    7 months ago

    Doha, Qatar Marriott International, Inc Full time

    **Job Number** 24059220 **Job Category** Rooms & Guest Services Operations **Location** The St. Regis Doha, Doha West Bay, Doha, Qatar, Qatar VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** As the original house of luxury, St. Regis continues to redefine modern luxury through...

  • Assistant Butler

    3 months ago

    Doha, Qatar RAFFLES Full time

    **Company Description** BeLimitless We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless...

  • Head Butler

    4 months ago

    Doha, Qatar Rosewood Hotel Group Full time

    **General Information**: - Country/Region- Qatar- Province/City- Doha- Location- Rosewood Doha- Department- Rooms - Front Office- Job Type- Full-time Permanent**WHO ARE WE?** **About Rosewood Doha** Housed in two striking towers inspired by the coral reefs in the seas surrounding Qatar, Rosewood Doha and Rosewood Residences Doha will redefine ultra-luxury...

  • Butler

    5 months ago

    Doha, Qatar RAFFLES Full time

    **Company Description** BeLimitless We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless...

  • Butler

    7 months ago

    Doha, Qatar RAFFLES Full time

    Company Description BeLimitless We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless...

  • Assistant Butler

    3 days ago

    Doha, Qatar RAFFLES Full time

    **THE ROLE** The Butler is at the center of the Raffles Doha guest service experience. The role encompasses a spectrum of responsibilities that mainly support the Raffles Butler in delivering efficiently an immaculate guest experience. During the occasional guest interaction, the Assistant Butler strives to listen attentively, observes all details, and...

  • Butlers - Raffles Doha

    2 days ago

    Doha, Qatar RAFFLES Full time

    **THE ROLE** The Butler is at the center of the Raffles Doha guest service experience. The role encompasses a spectrum of responsibilities from pre-arrival, arrival, in-house, departure and post-stay arrangements. The Butler strives to listen attentively, observe all details, and personalizes any interaction with the aim to anticipate and be intuitive of...

  • Head of Waitresses and Butlers

    7 days ago

    Doha, Qatar Danat Qatar Full time

    Ensuring the highest quality of standards are met for service, cleanliness and profitability. - Arranging for the replacement of dining room silverware and other supplies. - Inspecting dining and serving areas, as well as all the equipment in use and storage areas for organization and cleanliness. - Assigning and monitoring tasks instructing the staff on how...

  • Head Hostess

    7 months ago

    Doha, Qatar Marriott International, Inc Full time

    **Job Number** 24109212 **Job Category** Food and Beverage & Culinary **Location** The St. Regis Doha, Doha West Bay, Doha, Qatar, Qatar VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Answer phones, take dining reservations, and enter diner information into reservation system....

  • Head Hostess

    2 months ago

    Doha, Qatar Marriott International, Inc Full time

    **Additional Information** **Job Number**24195884 **Job Category**Food and Beverage & Culinary **Location**The St. Regis Doha, Doha West Bay, Doha, Qatar, Qatar, 14435 **Schedule**Full Time **Located Remotely?**N **Position Type** Non-Management *** Answer phones, take dining reservations, and enter diner information into reservation system. Maintain wait...

  • Head Hostess

    7 months ago

    Doha, Qatar Marriott International, Inc Full time

    **Job Number** 23202001 **Job Category** Food and Beverage & Culinary **Location** The St. Regis Doha, Doha West Bay, Doha, Qatar, Qatar VIEW ON MAP **Schedule** Part-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Answer phones, take dining reservations, and enter diner information into reservation system....

  • Head of Waitress

    1 day ago

    Doha, Qatar Multiple Company Full time

    Manage health and safety standards - Attend to detail regarding food and beverages - Monitoring server, assign duties, responsibilities and works station to employees in accordance with works requirements. - Oversee stock levels, paying attention to expiry dates to diminish stock loss - Oversee activities during special events taking into account specific...

  • Fairmont Gold Mixologist

    6 days ago

    Doha, Qatar Accor HQ Full time

    **Job Purpose** The Mixologist is the backbone of Long Bar, leading the venue personality and soul. The Mixologist assists the Head bartender in supervising the bar operation and service standards of the bar to meet and exceeds guest’s bar experience expectations. **Reporting Lines** **Key Interactions** *** **Internally** - Bar Team. - Service Team. -...

  • L&d/employee Relations Executive

    1 month ago

    Doha, Qatar Marriott International, Inc Full time

    **Additional Information** **Job Number**24208583 **Job Category**Human Resources **Location**The St. Regis Doha, Doha West Bay, Doha, Qatar, Qatar, 14435 **Schedule**Full Time **Located Remotely?**N **Position Type** Non-Management *** Meet with managers, department and division heads to discuss staffing needs, recruitment needs, open requisitions, and...

  • Assistant Chief Engineer

    2 months ago

    Doha, Qatar Marriott International, Inc Full time

    **Additional Information** **Job Number**24163318 **Job Category**Engineering & Facilities **Location**The St. Regis Marsa Arabia Island The Pearl Qatar, The Pearl Island, Doha, Qatar, Qatar **Schedule**Full Time **Located Remotely?**N **Position Type** Management **JOB SUMMARY** Assists department head in managing budget, capital expenditures,...

  • Asstchief Engineer I

    4 months ago

    Doha, Qatar Marriott International, Inc Full time

    **Job Number** 24163318 **Job Category** Engineering & Facilities **Location** The St. Regis Marsa Arabia Island The Pearl Qatar, The Pearl Island, Doha, Qatar, Qatar VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Assists department head in managing budget, capital expenditures,...