Assistant Guest Relations Manager
4 months ago
**Job Number** 24133449
**Job Category** Rooms & Guest Services Operations
**Location** Marriott Marquis City Center Doha Hotel, Omar Al Mukhtar Street, Area 61, Al Dafna, Street #850, Doha, Qatar, Qatar VIEW ON MAP
**Schedule** Full-Time
**Located Remotely?** N
**Relocation?** N
**Position Type** Non-Management
***
Process all guest check-ins, verifying guest identity, form of payment, assigning room, and activating/issuing room key. Set up accurate accounts for each guest according to their requirements. Enter Marriott Rewards information. Ensure rates match market codes, document exceptions. Secure payment prior to issuing room key, verify/adjust billing. Compile and review daily reports/logs/contingency lists. Complete cashier and closing reports. Supply guests with directions and property information. Accommodate guest requests, contacting appropriate staff if necessary. Follow up to ensure requests have been met. Process all payment types, vouchers, paid-outs, and charges. Balance and drop receipts. Count and secure bank at beginning and end of shift. Obtain manual authorizations and follow all Accounting procedures. Notify Loss Prevention/Security of any guest reports of theft.
Assist management in training, evaluating, counseling, motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Develop/maintain positive working relationships; support team to reach common goals; listen and respond appropriately to employee concerns. Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications; ensure personal appearance is clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge guests; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Ensure adherence to quality standards. Enter and locate information using computers/POS systems. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: At least 1 year of related work experience.
Supervisory Experience: At least 1 year of supervisory experience.
License or Certification: None
- Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law._
Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of “Wonderful Hospitality. Always.” by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that’s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. **Be** where you can do your best work,** begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.
JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you’re happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand’s namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you’ll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That’s The JW Treatment. In joining JW Marriott, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.
This job has been sourced from an external job board.
-
Assistant Guest Relations Manager
2 months ago
Doha, Qatar The Ned London Full time**ASSISTANT GUEST RELATIONS MANAGER**: The Ned Doha - Doha- competitive- Full timeLocated in the former Ministry of Interior building, The Ned Doha offers seven restaurants, 90 bedrooms, event venues, and Ned’s Club, a private members’ club that gives access to spaces including a rooftop terrace, a health club with spa, gym and 30m outdoor pool. **Job...
-
Assistant Guest Relations Manager
1 week ago
Doha, Qatar Marriott International, Inc Full time**Additional Information** **Job Number**24220185 **Job Category**Rooms & Guest Services Operations **Location**Marriott Marquis City Center Doha Hotel, Omar Al Mukhtar Street, Area 61, Al Dafna, Street #850, Doha, Qatar, Qatar **Schedule**Full Time **Located Remotely?**N **Position Type** Non-Management *** Serves as the property Assistant Guest Relations...
-
Assistant Guest Relations Manager
2 months ago
Doha, Qatar Marriott International, Inc Full time**Additional Information** **Job Number**24133449 **Job Category**Rooms & Guest Services Operations **Location**Marriott Marquis City Center Doha Hotel, Omar Al Mukhtar Street, Area 61, Al Dafna, Street #850, Doha, Qatar, Qatar **Schedule**Full Time **Located Remotely?**N **Position Type** Non-Management *** Process all guest check-ins, verifying guest...
-
Guest Relations Manager
1 week ago
Doha, Qatar Park Hyatt Doha Full timeSummary As a Guest Relation Manager at Park Hyatt Doha, you will have to be committed in creating memorable opportunities for our guests and bring in new experiences. As a Guest Relations Manager, you have to be responsible and accountable to ensure the delivery of the Guest Signature and a Personal Luxury experience that awaits them. You have to be bold...
-
Guest Relations Manager
7 months ago
Doha, Qatar Marriott International, Inc Full time**Job Number** 23192933 **Job Category** Rooms & Guest Services Operations **Location** Sheraton Grand Doha Resort & Convention Hotel, Al Corniche Street, Doha, Qatar, Qatar VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Serves as the property Manager on Duty and oversees all...
-
Assistant Guest Relations Manager
5 days ago
Doha, Qatar Marriott International, Inc Full time**Job Number** 22162670 **Job Category** Rooms & Guest Services Operations **Location** Marriott Marquis City Center Doha Hotel, Omar Al Mukhtar Street, Area 61, Al Dafna, Street #850, Doha, Qatar, Qatar VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Process all guest check-ins,...
-
Assistant Manager
7 months ago
Doha, Qatar Talent Pal Full timeWe are seeking an experienced Guest Relations Assistant Manager to join our company. You should possess an outgoing personality to make clients feel satisfied and comfortable. You will assist with guests’ enquiries and resolve any dissatisfaction. **JOB RESPONSIBILITY** - Provide inspirational leadership, clear vision and direction to colleagues to ensure...
-
Assistant Guest Relations Manager
1 week ago
Doha, Qatar Marriott International, Inc Full time**Posting Date** Dec 25, 2021 **Job Number** 21103504 **Job Category** Rooms & Guest Services Operations **Location** Marriott Marquis City Center Doha Hotel, Omar Al Mukhtar Street, Area 61, Al Dafna, Street #850, Doha, Qatar, Qatar VIEW ON MAP **Brand** Marriott Hotels Resorts **Schedule** Full-Time **Relocation?** N **Position Type**...
-
Assistant Guest Relations Manager
4 days ago
Doha, Qatar Anantara Full time**Company Description** A luxury hospitality brand for modern travellers, Anantara connects guests to genuine places, people and stories through personal experiences and providing heartfelt hospitality in the world’s most exciting destinations. From pristine islands and tropical beaches to cosmopolitan cities, tranquil deserts and lush jungles, Anantara...
-
Guest Relations Manager
1 week ago
Doha, Qatar Marriott International, Inc Full time**Job Number** 23058295 **Job Category** Rooms & Guest Services Operations **Location** The St. Regis Doha, Doha West Bay, Doha, Qatar, Qatar VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Loyalty Manager is responsible for recognition and engagement of our most valuable Elite...
-
Guest Relations Manager
3 days ago
Doha, Qatar Anantara Full timeCompany Description A luxury hospitality brand for modern travellers, Anantara connects guests to genuine places, people and stories through personal experiences and providing heartfelt hospitality in the world’s most exciting destinations. From pristine islands and tropical beaches to cosmopolitan cities, tranquil deserts and lush jungles, Anantara...
-
Guest Relations Manager
1 day ago
Doha, Qatar Minor International Full time**Company Description** A luxury hospitality brand for modern travellers, Anantara connects guests to genuine places, people and stories through personal experiences and providing heartfelt hospitality in the world’s most exciting destinations. From pristine islands and tropical beaches to cosmopolitan cities, tranquil deserts and lush jungles, Anantara...
-
Guest Relations Manager
5 months ago
Doha, Qatar RIXOS Full time**Company Description** The Iconic Rixos Gulf Hotel Doha introduces a unique lifestyle and luxurious Services and products, Rixos warm hospitality, the vibrant Entertainment programs, and the trendy and distinguished ALL INCLUSIVE Food and Beverage concepts with 378 beautifully appointed guest Rooms, dream bedding and luxurious atmosphere. Join our motivated...
-
Mgr-guest Relations
3 months ago
Doha, Qatar Marriott International, Inc Full time**Job Number** 24176958 **Job Category** Rooms & Guest Services Operations **Location** The St. Regis Doha, Doha West Bay, Doha, Qatar, Qatar VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Supports all property operations, ensuring that the highest levels of hospitality and service...
-
Guest Relation Assistant
6 months ago
Doha, Qatar B2C Solutions Full time**Responsibilities**: - Greeting guests upon arrival and making them feel welcomed. - Administering check-ins and check-outs. - Providing front desk services to guests. - Assigning rooms and taking care of administrative duties. - Delivering mail and messages. - Processing guest payments. - Coordinating with bell service and staff management. - Being a...
-
Guest Relations Agent
9 months ago
Doha, Qatar voco Full timeReview arrival lists to welcome guests Attend to special guests (e.g. VIPs) and answer their inquiries Help prepare welcome folders with collateral Provide information about amenities, area and venues and promote services Anticipate guest needs and build rapport with customers Offer assistance with certain tasks (e.g. confirming travel arrangements, taking...
-
Guest Relations
7 days ago
Doha, Qatar Hilton Full timeA Guest Relations Team Member engages with our VIP Guests throughout the entire hospitality experience. From check-in to check-out, the Guest Relations Team is always prepared to respond to VIP Guest requests at concierge, during promotional activities, and more. **What will I be doing?** As a Guest Relations Team Member, you will serve on the Front Office...
-
Guest Relations Agent
3 months ago
Doha, Qatar Hilton Full timeGuest Relations Agent A Guest Relations Agent is responsible for making the guest feel at home by extending a warm welcome, assisting the guests to sit and later give them a warm send off. To assist in all ways to provide the highest degree of guest satisfaction. **What will I be doing?** As a Guest Relations Agent, you are responsible for serving guests...
-
Guest Relation Officer
1 day ago
Doha, Qatar Vistas Global Full time**We are looking to hire a qualified Guest Relation Officer to join our dynamic team.** **Responsibilities**: Promotes a helpful and professional image to the guest, gives full co-operation, prioritizes and handles all patient requiring assistance with a prompt, caring and helpful attitude. - Responsible for the overall patient Experience throughout their...
-
Guest Relations Officer
2 weeks ago
Doha, Qatar Vistas Global Full timeWe are looking to hire a qualified Guest Relation Officer to join our dynamic team. **Responsibilities**: - Takes care of all patients, VIP guests and coordinates with all concerned departments to fulfil patient needs and requests, while assisting patients efficiently, courteously and professionally. - Keeps a close working relationship with staff and...