Country Head of Client Management

2 weeks ago

Doha, Qatar Standard Chartered Full time

**Job**: Operations

**Primary Location**: Africa & Middle East-Qatar-Doha

**Schedule**: Full-time

**Employee Status**: Permanent

**Posting Date**: 03/May/2024, 7:42:41 AM

**Unposting Date**: 08/May/2024, 5:59:00 PM

**JOB SUMMARY**

Build Own Operate (BOO) Client Management in the country in accordance with globally consistent standards, controls, and levels of conduct & valued behaviours. Deliver significant improvement in frontline & client experience in terms of TAT, productivity, and process improvements. Embed appropriate risk culture and standards of excellence. This will include strong emphasis and focus on:
(i) Effective delivery of quality client service based on client segment and tiering differentiation

(ii) Efficient management of client account maintenance activities

(iii) Accurate and efficient credit and client onboarding, management and offboarding processes;
(iv) Heightened awareness of AML risk, and associated controls;
(v) Effective first line risk management; credit and AML risk monitoring and remediation

(vi) Oversight of the execution of CDD; and

(vii) Management of quality Static Data

(viii) Expansion into other process to support business and risk control objectives

**RESPONSIBILITIES**

**Strategy**

**Strategy & Execution**
- Lead the implementation of Client Management in the country with a focus on service differentiation based on client segment / tiering and value. Ensure that the model is scalable, best-in-class, client-focused and fit for purpose of client delight
- Right scoping the Client Management model in terms of chalking out the activity inventory, capacity estimates, process flows, R&R and appropriate resourcing
- Engage all the relevant impacted teams across businesses, functions, and stakeholders to ensure Client Management seamlessly integrates into the overall TOM of CCIB with mínimal business disruptions
- Fully understand the CCIB business strategy and leadership expectations and ensure Client Management activities are effectively managed in accordance with the Bank’s strategic focus
- Accelerate the shift to digital and ensure the digital value proposition is aligned with clients’ needs and preferences
- Lead local capabilities for onboarding and client management activities (e.g. cross border documentation)
- Ensure alignment between CCIB business and Client Management with regular engagement regarding business priorities, issues, and address any gaps
- Ensure alignment between onshore and offshore teams in accordance with the overall onshore-offshore client delivery model
- Reinforce synergy between countries, regions and hubs, through close communication and consistency of standards
- Spearhead the delivery of Client Management change projects, improvement, remediation activities in the country
- Continuously work on the expansion of the scope of Client Management including more processes and business segments, geographies

**Business**
- Lead an end-to-end Client Management model for the country and strongly support CCIB frontline to deliver beyond client expectations
- Ensure that the Client Management team is ably equipped with the best-in-class MIS, Performance Management tools, and utility functions
- Set and manage all relevant team budgets
- Develop awareness of business changes, predict challenges, and identify opportunities to optimise people & processes and add value to client & frontline
- Serve as a thought leader for the processes under Client Management within the country
- Align the priorities of Client Management with those of the business segments and country
- Close collaboration with Group, Region and Country business and function stakeholders, shared utilities, and other networks to achieve transparency and consistency of execution of the end state operating model, maintaining exemplary levels of conduct
- Effective relationship and key stakeholder management with and across the networks to identify and address issues/ concerns
- Act as the point of escalation for day-to-day client account maintenance activities to mitigate unnecessary RM involvement wherever possible. Exercise appropriate judgement on escalation items and engage the relevant internal stakeholders (Credit, Risk, Ops Heads) to resolve locally or escalate to Regional / Global CM Heads for thematic, organisational issues beyond the scope of country resolution
- Ensure thematic country client issues are raised to the Country Business Head for Client Experience forum discussions
- Ensure appropriate team capacity management to align with business and portfolio changes and engage the CC Country Head to address any gaps / issues
- Ensure overall client portfolio hygiene is maintained for the Client Management team and the team as a whole is adhering to the Bank’s policies and procedures.

**Processes**
- Establish a clear and uniform approach towards implementation of the global operating model for all Client Management related processes (CDD, Account Opening, A

  • Country Manager

    3 weeks ago

    Doha, Qatar Parker Connect dubai Full time

    Job Summary • We are looking for a Country Manager for our clients branch office in Qatar. • Role will mainly focus will be growing the sales business of spare parts within Qatar. • Candidates with minimum of 5-8 years Sales experience (preferably with Automotive Spare Parts & After Sales Service) and with Arabic linguistic skills.Job Summary...

  • Country Manager

    3 weeks ago

    Doha, Qatar Parker Connect dubai Full time

    Job Summary • We are looking for aCountry Manager for our clients branch office in Qatar. •Role will mainly focus will be growing the sales business of spareparts within Qatar. • Candidates with minimum of 5-8 yearsSales experience (preferably with Automotive Spare Parts &After Sales Service) and with Arabic linguisticskills.Job Summary • We are...

  • Country Manager

    1 month ago

    Doha, Qatar Parker Connect Full time

    Job Summary We are looking for a Country Manager for our clients branch office in Qatar. Role will mainly focus will be growing the sales business of spare parts within Qatar. Candidates with minimum of 5-8 years Sales experience (preferably with Automotive Spare Parts & After Sales Service) and with Arabic linguistic skills.

  • Head of Tax

    4 days ago

    Doha, Qatar Linum Consult Full time

    The Role Head of Tax - Doha CLIENT Linum Consult’s client is a major international company that works within the energy sector. They are urgently seeking a Head of Tax to be based in their head office in Doha, Qatar. RESPONSIBILITIES - Developing and maintaining effective company tax strategy, including formulation of overall tax philosophy and approach to...

  • Head of ICT

    3 weeks ago

    Doha, Qatar Client of International Teachers Plus Full time

    An International School in Qatarthat follows the British Curriculum is looking for a Head of ICTwho will be responsible for liaising with teachers in the ICTDepartment and for curriculum development for theprogram.Needs to have the ability to teach ICTat different levels of Secondary.Developlesson plans and themes in line with British...

  • Country Sales Manager

    3 weeks ago

    Doha, Qatar Robert Walters Full time

    Our client, a leading player in the laminate industry, is seeking an experienced and dedicated Country Sales Manager to join their team in Ho Chi Minh. This role offers an exciting opportunity to spearhead business development initiatives, expand into new markets, and manage multiple brands and vertical sales. The successful candidate will be responsible for...

  • Head of ICT

    3 weeks ago

    Doha, Qatar Client of International Teachers Plus Full time

    An International School in Qatar that follows the British Curriculum is looking for a Head of ICT who will be responsible for liaising with teachers in the ICT Department and for curriculum development for the program.Needs to have the ability to teach ICT at different levels of Secondary.Develop lesson plans and themes in line with British curriculum...

  • Head of Tax

    4 weeks ago

    Doha, Qatar Linum Consult Full time

    **Linum Consult’s client is a major international company that works within the energy sector. They are urgently seeking a Head of Tax to be based in their head office in Doha, Qatar.** **RESPONSIBILITIES** - Developing and maintaining effective company tax strategy, including formulation of overall tax philosophy and approach to tax compliance, tax...

  • Country Director

    3 weeks ago

    Doha, Qatar mace Full time

    Your responsibilitieswill include: • Providing leadership and strategicdirection to the Qatar business unit. • Promoting thehighest standards of safety, health and wellbeing across the team.• Recruiting, motivating and developing quality people tosupport Mace's growth in this country. •Developing realistic resource plans and budgets for projects...

  • Head of Operations

    3 weeks ago

    Doha, Baladīyat ad Dawḩah, Qatar Parker Connect Full time

    Job SummaryRequired Head of Operations for a leading company in GCC. Prefer candidate with experience in consumer electronics and must be flexible in relocating to any of the GCC country.

  • Head of Operations

    1 month ago

    Doha, Qatar Parker Connect Full time

    Job SummaryRequired Head of Operations for a leading company in GCC. Prefer candidate with experience in consumer electronics and must be flexible in relocating to any of the GCC country.

  • Head of Commercial

    1 month ago

    Doha, Qatar MPH Global Services Full time

    Industry: Oil & Gas City/Country: Doha, Qatar Location: Doha Looking for a **Head of Commercial** to work in **Doha, Qatar**. **Start date: 01 - **SEP -** 2023** **End date: 01** -** SEP - 202**6** **Location**:Doha, Qatar, Onshore** **Contract duration**:36 Months** Qualifications and Experiences Required: - Bachelor's degree in Business, Law, or...

  • Head of Operations

    3 weeks ago

    Doha, Qatar big fish recruitment Full time

    Our client is an established and reputablecompany dedicated to the development and management ofinfrastructure and renewable energy.They arecurrently seeking a Head of Operations - Facilities Management tobe based in Qatar.This position is accountablefor the Operational Budget, P&L including control,monitoring and management of overhead costs, driving...

  • Head of Operations

    3 weeks ago

    Doha, Qatar big fish recruitment Full time

    Our client is an established and reputable company dedicated to the development and management of infrastructure and renewable energy.They are currently seeking a Head of Operations - Facilities Management to be based in Qatar.This position is accountable for the Operational Budget, P&L including control, monitoring and management of overhead costs, driving...

  • Head of Project Execution

    5 days ago

    Doha, Qatar NES FIRCROFT Full time

    BH-243182 Posted: 18/08/2023 - Competitive- Qatar Doha- Contract- Oil & Gas**Title : Head of Project Execution** Salary : Competitive - Allowances : Transport, Location,, Accomodation (Single/Married), Annual Leave Flights (Single/married) - Location : Ras Laffan, Doha, Qatar - Contract : 3 years direct contract with client (Tier 1 Operator Company) -...

  • Head of Project Controls

    5 days ago

    Doha, Qatar NES FIRCROFT Full time

    BH-243184 Posted: 18/08/2023 - Competitive- Qatar Doha- Contract- Oil & Gas**Title : Head of Project Execution** Location : Qatar, Doha (Residental) - Salary : Competitive - Allowances : Transport, Location, Accomodation (Single/Married), Annual Leave Flights (Single/married) - Location : Ras Laffan, Doha, Qatar - Contract: 3 years direct contract with...

  • Parts Manager

    6 days ago

    Doha, Qatar Tesla Full time

    Constantly assess potential parts improvementsManage financials from a distribution perspective for the country, maintaining an overview of cost savings, employee expenses, operational costs, profit and loss, and revenueLead the region to expand and grow, including mobile service parts operations and new service locationsPresent and pitch to senior...

  • Head of Contracts

    7 days ago

    Doha, Qatar MPH Global Services Full time

    Industry: Oil & Gas City/Country: Doha, Qatar Location: Doha Our client, Major Oil & Gas company, is urgently looking for a **" **Head of Contracts** "** willing to work under the following conditions for an upcoming project: **Start Date **:ASAP** **End Date : 31 **June** 2026** **Location : Doha, Qatar( Onshore)** **Contract Duration : 36...

  • Client Service Manager

    1 month ago

    Doha, Qatar MEEZA Full time

    Our mission is to be the preferred IT Services and Solutions provider in the Middle East and North Africa. For our employees, this means working in a team committed to service excellence and continual innovation in a fast-paced and dynamic work environment. **WHAT CAN MEEZA OFFER YOU?*** - **MEEZA is committed to providing thought leadership that will...

  • Country Sales Manager

    3 weeks ago

    Doha, Qatar Robert Walters Full time

    Our client, a leading player inthe laminate industry, is seeking an experienced and dedicatedCountry Sales Manager to join their team in Ho Chi Minh. This roleoffers an exciting opportunity to spearhead business developmentinitiatives, expand into new markets, and manage multiple brandsand vertical sales. The successful candidate will be responsiblefor...