Operation & Support Senior Manager
2 weeks ago
Develop and implement support strategies that align with the organization's goals and objectives, including developing and maintaining a customer‐focused culture.
- Manage the support budget, including ensuring that resources are allocated in a way that meets the needs of the organization and its customers.
- Oversee the development and execution of support initiatives, including ensuring that they are aligned with the organization's strategic goals.
- Work with other departments to ensure that the support strategy is consistent across all channels, including ensuring that customers have a seamless experience when interacting with the organization.
- Track and measure the results of support initiatives and make necessary adjustments, including identifying and addressing any areas where the organization can improve its support offerings.
- Stay up‐to‐date on support trends and best practices, including ensuring that the organization is using the latest technologies and methodologies to provide the best possible support to its customers.
- Represent the organization at industry events and conferences, including sharing the organization's best practices and insights with other professionals in the field.
- Experience in support, with a focus on technology or governmental organizations.
- Strong working knowledge of data analysis and performance metrics, using business management software (ex: SAP, ERP, CRM)
- Bachelors degree or Diploma in information technology, business administration, or a related field.
- Project Management or equivalent
Ability to Commute:
- Doha (required)
Ability to Relocate:
- Doha: Relocate before starting work (required)
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