Senior Manager Ground Operations
23 hours ago
The Senior Manager Ground Operations (SMGO) is a nominated post holder acceptable to the Qatar Civil Aviation Authority and responsible for supervising and managing all aspects of ground operations. SMGO shall possess strong network operations control experience, with a broad knowledge base of the airline business, to perform a key leadership role within the Integrated Operation Control Centre (IOCC).
SMGO shall ensure that the highest level of ground support is provided and supervised to all aircraft, crew at base and at all outstation airports. This role shall ensure that the highest quality and safety level of ground support, crew resourcing and operational flight plans is provided at all times. It is also responsible in ensuring that the service fully satisfies all standard procedures as enforced by the regulatory bodies and highest applicable industry standards.
Main duties:
- Responsible for the strategic and management oversight of the Integrated Operation Control Center (IOCC) which includes the OCC, Dispatch, Crew Service, Customer Relation Management, Corporate Travel and Ground Operation Administration.
- Guides and develops their direct reportees by laying out structure and content of sup-departmental procedure, offering development and educational initiatives.
- Responsible to manage all aspects of relevant Emission Monitoring schemes, such as EU-ETS or CORSIA.
- Leads management of Flight Duty Period (FDP) and Fatigue relevant monitoring and mitigation actions.
- Accountable for the management of all ground handling relevant contracts.
- Provides technical and operational suggestions to Senior Management for consideration and submits reports pertaining to flight disruptions and deviations in consultation with other departments so that remedial action can be taken.
- Prepares the departmental annual budget.
- Establishes the department or teams objectives and priorities to align with and support business objectives.
Qualifications
Qualification & Experience
- Bachelor’s Degree (preferred)
- Possession of Aircraft Dispatcher Certificate or ten (10) years experience in Flight Operations out of which five years in a managerial level.
**Skills**:
- Proficient in English.
- Strong management and leadership skills.
- Team and Service Orientation.
- Effective communication skills to organize and accomplish planning and implementation of goals.
- Ability to work under pressure.
-
Senior Ground Handling
2 days ago
Doha, Qatar Qatar Airways Full timeAs the world’s fastest-growing airline, with one of the youngest fleets of ultramodern aircraft in the sky, Qatar Airways is among the global aviation industry’s biggest success stories and has continued to successfully rebuild its global network to more than 150 destinations worldwide. We are currently seeking to recruit an experienced Senior Ground...
-
Customer Experience
2 days ago
Doha, Qatar Qatar Airways Full timeAbout the role Join us as we embarked in the journey of excellence. We have opportunities for highly skilled and experienced professional within Ground Services Division. We are currently recruiting for Senior Manager Safety position. In this role, you will be responsible for managing the QR Group Ground Safety Management Programme including include...
-
Senior Manager Hub Operations
23 hours ago
Doha, Qatar Qatar Airways Full time**About the role** To manage and provide overall supervision to the customer service operations at Hamad International Airport and to ensure the Customer Service operates in accordance with operational best practices, in compliance with QR policies and procedures at all times. **Key accountabilities include**: - Directs and controls the delivery of the...
-
Ground Services Ioc Manager
1 week ago
Doha, Qatar Qatar Airways Full timeAbout the role Ground Services Management is currently recruiting for Ground Services Integrated Operations Centre (IOC) Manager. In this role, you take accountability and ownership for the Integrated Operations Centre (IOC) and for the decisions made within the IOC, having the responsibility for the performance and output. You represent the Ground...
-
Doha, Qatar Qatar Airways Full timeAbout the role Ground Services Division is currently recruiting for Senior Manager Baggage Operations Support role. In this role, you will be responsible for planning, executing and providing support to ongoing baggage initiatives within the company. You will lead the Baggage Operations team and ensure that the Department functions in an efficient and...
-
Ground Training
4 days ago
Doha, Qatar Cubic Corporation Full timeBusiness Unit: Cubic Defense Company Details: When you join Cubic, you become part of a company that creates and delivers technology solutions in transportation to make people’s lives easier by simplifying their daily journeys, and defense capabilities to help promote mission success and safety for those who serve their nation. Led by our talented teams...
-
Ground Staff
3 days ago
Doha, Qatar Driving Academy Full timeWelcoming the customers/ students with a smile. - Answering all questioned being asked by the customer/ student and forwarding them to the superiors if there need be. - Guiding the customers/ students on how to move around the academy. - Checking and writing the reports for the idol instructors in the waiting areas. - Reporting directly to the management of...
-
Ground Training
23 hours ago
Doha, Qatar Qatar Airways Full time**About the role** We are recruiting for Ground Training and Cabin Safety Manager, to be based in Doha, Qatar. The role of Ground Training and Cabin Safety Manager will oversee the Qatar Executive Flight Crew Ground Training team to ensure the efficient planning and realization of crew trainings to comply with internal and external regulatory requirements...
-
Head of Operations
4 days ago
Doha, Qatar King's College Doha Full time**JOB DESCRIPTION** **Post Title**: **Head of Operations** **Reporting to**: Principal Location Doha, Qatar Reporting to the Principal, the Operations Manager, will support the day-to-day management of **Job Purpose** non-academic school operations and will manage the implementation of all operational policies and procedures as well as be involved in...
-
Workforce Planning Analyst Ground Services
2 days ago
Doha, Qatar Qatar Airways Full timeAbout the role An exciting opportunity within Ground Services - Management team. The Workforce Planning Analyst is responsible for providing workforce analysis within Ground Services for airport manpower level. The role will take into consideration the local regulations and compliance, ensuring that the operational and service standards are consistently...
-
Quality and Service Compliance Manager Ground
23 hours ago
Doha, Qatar Qatar Airways Full time**About the role**: We are recruiting for Quality and Services Compliance Manager for Ground Services to be based in Doha, Qatar. The successful applicant will ensure quality of services delivered from across all areas in Hub, develop and implement efficient operational procedures in compliance with international standard requirements and government...
-
Automation Programme Manager
4 days ago
Doha, Qatar Qatar Airways Full time**About the role** **Key accountabilities include**: - Introduce mobility solutions and state of the art solutions in HUB, ensuring maximum benefits and in a cost effective manner such as Self Baggage Drop, Self-Check-in Kiosks, self-boarding gates, mobility solutions, airport box solution in order to be in-line with Hamad International Airport future...
-
Project Specialist Ground Services
2 days ago
Doha, Qatar Qatar Airways Full timeAbout the role The Project Specialist role is responsible for managing and supporting projects for Ground Services. This is in line with the Project Manager's strategic direction and allocation. The role is involved in all stages of the project life cycle through in-depth research, analytics and strategy definition. In this role, you will propose project...
-
Ground Training Coordinator
1 week ago
Doha, Qatar Qatar Airways Full timeAbout the role The Ground Training Coordinator is responsible for the administration and coordination of the Learning Management System (LMS) and other relevant project related tasks within FD Crew Ground Training department. It is essential that the GTC monitors training progress, generates reports, assists in testing and monitors ongoing compliance for...
-
Operational Analyst
1 week ago
Doha, Qatar Qatar Airways Full time**About Role**: Identify through data analysis reports the operational strengths/shortcomings based on daily monitoring of manpower and resources, document the trend identified and suggest applicable changes. - Based on performance and management of data from various systems, compile and consolidate the data to generate reports to help facilitate the...
-
Facilities Operation Manager
23 hours ago
Doha, Qatar Star Management Consultancy Full time**Job Summary** Under the direction of the Department Director manages the day-to-day operations of custodial, grounds and building maintenance activities. Participates in the development, recommendation, and administration of policies, procedures and processes in support of departmental operations. Responds to inquiries and requests for service from...
-
Manager Ramp Operations
3 days ago
Doha, Qatar Qatar Airways Full timeAs the Manager Ramp Operataions, you will manage the Qatar Aviation Services (QAS) Airside Operations within agreed standards and financial targets, provide leadership and management for the provision of assigned ground handling services through specific operational areas: Ramp handling, GSE handling, Baggage handling, Airside transportation, Turnaround...
-
Training Compliance Officer Ground Services
1 week ago
Doha, Qatar Qatar Airways Full time**About the role** To review and implement training plans and programs for company, industry and regulatory courses for Ground Services staff in order to achieve 5-star service delivery on the Ground. Monitor training deployment in order to ensure that both mandatory and optional trainings are taken by the staff concerned, licensure are obtained on time,...
-
Ramp Operations Manager
3 days ago
Doha, Qatar Qatar Airways Full timeAbout the role To efficiently manage and direct one of the assigned sections within Airside operations such as: Ramp handling, GSE handling, Baggage handling, Airside transportation, Turnaround coordination and any other services as directed by QAS Management. Support delivery and consistency of high operational standards in line with Company polices,...
-
Senior Manager Baggage Operations
5 days ago
Doha, Qatar Qatar Airways Full time**We are pleased to announce an incredibly exciting opportunity to join our Ground Services team in Doha as Senior Manager Baggage Operations** In this role, you will be leading a team responsible for planning, execution and ongoing support of baggage initiatives. You will ensure the Baggage Services and Claim Settlement Department functions in an efficient...