Guest Services Representative
2 days ago
Mandarin Oriental, Doha is a leading luxury hotel brand with properties around the world.
Our hotels are known for their exceptional service, stunning design, and prime locations.
We are committed to creating memorable experiences for our guests and providing opportunities for our colleagues to grow and develop.
About the RoleWe are seeking a highly skilled Guest Relations Agent to join our Front Office team in Doha.
The successful candidate will be responsible for providing legendary quality experiences to our guests, ensuring a smooth arrival and departure process.
The Guest Relations Agent will work closely with the Concierge and Guest Relations Manager to meet and greet VIP guests, handle amenity requests, and participate in the VIPs meeting.
Key responsibilities include:
- Inspecting all VIP rooms prior to arrival and ensuring all requests are met
- Assisting the Guest Relations Supervisor in greeting guests and preparing the Daily Communication Form
- Handling guest complaints and working closely with Front Office, Housekeeping, Room Services, Concierge, and F&B departments
We require a minimum of 2 years of experience working in a 5-star hotel environment, with a strong command of Microsoft Office products, PSMS, GoConcierge, HotSoS, and Rex.
Effective verbal and written communication skills in English are essential, with Arabic an advantage.
We offer a competitive salary and benefits package, transportation and housing provided, relocation and vacation tickets, and more.
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