Front Office Manager

6 hours ago

Doha, Qatar Marriott International, Inc Full time

**Job Number** 22136576

**Job Category** Rooms & Guest Services Operations

**Location** Sheraton Grand Doha Resort & Convention Hotel, Al Corniche Street, Doha, Qatar, Qatar VIEW ON MAP

**Schedule** Full-Time

**Located Remotely?** N

**Relocation?** N

**Position Type** Management

**JOB SUMMARY**

Administer the front office functions and supervising staff on a daily basis. Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk. Position directs and works with managers and employees to carry out procedures ensuring an efficient check in and check out process. Ensures guest and employee satisfaction and maximizes the financial performance of the department.

**CANDIDATE PROFILE**

**Education and Experience**
- High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area.

OR
- 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.

**CORE WORK ACTIVITIES**

**Maintaining Guest Services and Front Desk Goals**
- Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.
- Develops specific goals and plans to prioritize, organize, and accomplish your work.
- Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.
- Supervises staffing levels to ensure that guest service, operational needs and financial objectives are met.
- Ensures that regular on-going communication is happening with employees to create awareness of business objectives and communicate expectations, recognizes performance, and produces desired results.
- Understands the impact of department’s operations on the overall property financial goals and objectives and manages to achieve or exceed goals.

**Supporting Management of Front Desk Team**
- Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.
- Encourages and building mutual trust, respect, and cooperation among team members.
- Serving as a role model to demonstrate appropriate behaviors.
- Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence.
- Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.
- Supervises all areas of the Front Office in the absence of the Front Office or Assistant Front Office Manager.

**Ensuring Exceptional Customer Service**
- Provides services that are above and beyond for customer satisfaction and retention.
- Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.
- Responds to and handles guest problems and complaints.
- Sets a positive example for guest relations.
- Empowers employees to provide excellent customer service.
- Observes service behaviors of employees and provides feedback to individuals.
- Interacts with customers to obtain feedback on quality of product, service levels and overall satisfaction.
- Ensures employees understand customer service expectations and parameters.
- Interacts with guests to obtain feedback on product quality and service levels.
- Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.

**Managing Projects and Policies**
- Implements the customer recognition/service program, communicating and ensuring the process.
- Trains staff and monitors adherence to all credit policies and procedures to reduce bad debts and rebates.
- Supervises same day selling procedures to maximize room revenue and control property occupancy.
- Supervises daily Front Desk shift operations and ensures compliance with all policies, standards and procedures.
- Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process.

**Supporting Human Resource Activities**
- Supports the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.
- Solicits employee feedback, utilizes an “open door” policy and reviews employee satisfaction results to identify and address employee problems or concerns.
- Brings issues concerning employee satisfaction to the attention of the department manager and Human Resources.
- Assists as needed in the interviewing and hiring of employee team members with the appropriate skills.
- Supports a departmental orientation program for employees to receive the appropriate new hire training to successfully perform their job.
- Participates

  • Front Office Manager

    7 days ago

    Doha, Qatar Hilton Full time

    A Front Office Manager supervises the Front Office Team to ensure that Team Members are prepared and well-informed to deliver our Guests an exceptional experience from check-in through check-out. **What will I be doing?** As Front Office Manager, you will oversee the Front Office Team which is the main connection between the Guest, the hotel, and the...

  • Front Office Manager

    2 days ago

    Doha, Qatar Marriott International, Inc Full time

    **Job Number** 22171367 **Job Category** Rooms & Guest Services Operations **Location** Marriott Marquis City Center Doha Hotel, Omar Al Mukhtar Street, Area 61, Al Dafna, Street #850, Doha, Qatar, Qatar VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Responsible for all front...

  • Front Office Manager

    6 hours ago

    Doha, Qatar Marriott International, Inc Full time

    **Job Number** 23208983 **Job Category** Rooms & Guest Services Operations **Location** Marriott Marquis City Center Doha Hotel, Omar Al Mukhtar Street, Area 61, Al Dafna, Street #850, Doha, Qatar, Qatar VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** Y **Position Type** Management **JOB SUMMARY** Responsible for all front...

  • Front Office Manager

    2 days ago

    Doha, Qatar Accor HQ Full time

    **Front Office Manager** Are you looking for a rewarding leadership opportunity and have previous experience as a Front Office Manager? We are hiring a Front Office Manager to lead our already fantastic team. You’ll be responsible for managing the reception area, supervising front office staff, enforcing hotel policies, and ensuring exemplary guest...

  • Front Office Manager

    5 days ago

    Doha, Qatar Accor HQ Full time

    **Front Office Manager** Are you looking for a rewarding leadership opportunity and have previous experience as a Front Office Manager? Alwadi Doha - MGallery Hotel Collection is hiring a Front Office Manager to lead our already fantastic team. You’ll be responsible for managing the reception area, supervising front office staff, enforcing hotel policies,...

  • Assistant Front Office Manager

    20 hours ago

    Doha, Qatar Hilton Full time

    An Assistant Front Office Manager assists in supervising the Front Office Team to ensure that Team Members are prepared and well-informed to deliver Guests an exceptional experience from check-in through check-out. **What will I be doing?** As Assistant Front Office Manager, you will assist in supervising the Front Office Team to ensure that Team Members...

  • Front Office Manager

    6 days ago

    Doha, Qatar Marriott International, Inc Full time

    **Job Number** 22217602 **Job Category** Rooms & Guest Services Operations **Location** West Bay Doha Autograph Collection, Diplomatic Street, West Bay Area, Doha, Qatar, Qatar VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Administers front office functions and supervising...

  • Assistant Front Office Manager

    5 days ago

    Doha, Qatar Anantara Full time

    Company Description A luxury hospitality brand for modern travellers, Anantara connects guests to genuine places, people and stories through personal experiences and providing heartfelt hospitality in the world’s most exciting destinations. From pristine islands and tropical beaches to cosmopolitan cities, tranquil deserts and lush jungles, Anantara...

  • Front Office Manager

    7 days ago

    Doha, Qatar RIXOS Full time

    **Front Office Manager** Under the general direction of the Hotel Manager and within the limits of established Rixos and Accor Hotel Policies and Procedures, you will oversee and direct the day to day operation of the Front Office Department and maintain the overall efficiency of the standards set. You will provide a personalized, courteous and punctual...

  • Assistant Front Office Manager

    2 days ago

    Doha, Qatar Candidzone Full time

    URGENTLY LOOKING FOR ASSISTANT FRONT OFFICE MANAGER - Female - Any nationality - 37 years old and below - At least 2 - 3 years of experience; - 4- 5 Star Hotel experience is a MUST - Must have a pleasing personality - Must be fluent in English - Work Location - Doha **Job Type**: Permanent Application Question(s): - Salary expectation? **Experience**: -...

  • Front Office Supervisor

    6 hours ago

    Doha, Qatar RAFFLES Full time

    **THE ROLE** The Front Office Supervisor assists Director of Front Office in the management of the Front Office team. The Front Office Supervisor is required to demonstrate humility in leadership of the team, be technically sound on Front Office software, has a guest centric approach in service delivery, be a confident communicator, embody a spirit of team...

  • Assistant Front Office Manager

    4 days ago

    Doha, Qatar Hilton Full time

    Assistant Front Office Manager - Waldorf Astoria Lusail Doha An Assistant Front Office Manager assists in supervising the Front Office Team to ensure that Team Members are prepared and well-informed to deliver Guests an exceptional experience from check-in through check-out. **What will I be doing?** As Assistant Front Office Manager, you will assist in...

  • Assistant Front Office Manager

    5 days ago

    Doha, Qatar Hilton Full time

    An Assistant Front Office Manager assists in supervising the Front Office Team to ensure that Team Members are prepared and well-informed to deliver Guests an exceptional experience from check-in through check-out. **What will I be doing?** As Assistant Front Office Manager, you will assist in supervising the Front Office Team to ensure that Team Members...

  • Front Office Manager

    6 days ago

    Doha, Qatar Marriott International, Inc Full time

    **Job Number** 22131074 **Job Category** Rooms & Guest Services Operations **Location** The St. Regis Doha, Doha West Bay, Doha, Qatar, Qatar VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Responsible for all front office functions and staff. Areas of responsibility include...

  • Assistant Manager

    6 hours ago

    Doha, Qatar Hyatt Regency Doha Full time

    Summary About Hyatt Regency Oryx Doha Welcome to Hyatt Regency! One of Hyatt's very first brands of hotels and resorts, Hyatt Regency brings people together and fosters connections at more than 175 Hyatt Regency hotels and resorts worldwide. The alluringly modern Hyatt Regency Oryx Doha is conveniently located close to Hamad International Airport and just...

  • Front Office

    20 hours ago

    Doha, Qatar Imperial holding Group Full time

    **Front Desk Representative job description.** A **Front Desk Representative** is a professional who is the first point of contact for all customers of a business. They greet customers, answer phones, receive and deliver mail, and assist with maintaining and ordering office supplies. Contact / 0097470002520 0097470006852 0097470003616 Ability to...

  • Front Office Supervisor

    1 day ago

    Doha, Qatar Chairmen Hotel Full time

    Front Office Supervisor (Locally Available) As a Front Desk Supervisor you are responsible for the operations of Front Office with a primary focus on overall operation at Reception, ensuring end of the day procedures and subsequent reports are completed in an accurate and efficient manner. Must have previous experiences in the Front Office Department...

  • Front Office Staff

    7 days ago

    Doha, Qatar Recruit for Africa Full time

    **Front Office Staff | Qatar | Luxury Hotels Group**: We are looking for experienced **FRONT OFFICE STAFF** to join one of the luxury hotels managed by one of the biggest hospitality groups in Qatar. **THIS IS ONE OF THE BIGGEST RECRUITMENT DRIVES AND ALL INTERVIEWS WILL BE CONDUCTED ON ZOOM IN SEPTEMBER!**: **We have the following positions available for...

  • Front Office Assistant

    6 days ago

    Doha, Qatar Inspire Management Training Center Full time

    We are looking for a capable and friendly front office assistant to work at our reception area. In this role, your duties will include answering incoming calls, scheduling appointments, and welcoming visitors. You may also be required to order office supplies. **Responsibilities**: - Reporting to management and performing administrative duties. - Answering...

  • Director of Front Office

    1 day ago

    Doha, Qatar Crowne Plaza Hotels & Resorts Full time

    We want to welcome you to a world of bringing True Hospitality to everyone. When you join us at IHG®, you become part of our global family. A welcoming culture of warmth, honesty and a passion for providing True Hospitality. We pride ourselves on letting your personality and passions shine, recognizing the individual contribution you make and supporting...