Loyalty Systems Officer

7 days ago

Doha, Qatar Qatar Airways Full time

**About the role**

As a Loyalty Systems Officer, you will be responsible to work with the Loyalty & Digital Systems Lead Officer and Digital Loyalty Product Teams to document and maintain processes required to ensure a comprehensive Loyalty Management Systems and environment. Works closely to identify processes improvements for Loyalty Program Management requirements across the entire customer journey. Focus on data integration and general usage issues, system improvements & administration. Should be monitoring health of Loyalty Management environments to ensure platform’s availability for business need. Processes need to be regularly evaluated and improved.

Key Accountabilities
- Coordinates with IT, Commercial, In-flight, Ground Services and Customer Experience departments to understand the requirements which involves loyalty program management and support business units in cross utilization of customer information.
- Works with various divisions across customer touch point to understand the requirements which involves loyalty data and support business units to understand the need for loyalty program management.
- Actively involved in trouble shooting and guiding as well as training of customer engagement systems.
- Work in close co-ordination with IT teams to ensure sound health for operational systems.
- Control, Monitor and measure the operational systems performance, report issues and take suitable corrective actions for continual improvement.
- Directly support the Loyalty team with systems related inputs to enhance overall customer journey.
- Participate in the development and support of Loyalty customer engagement products in co-ordination with IT.

Be part of an extraordinary story

Your skills. Your imagination. Your ambition. Here, there are no boundaries to your potential and the impact you can make. You’ll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience. You have the chance to be a part of our future, and build the life you want while being part of an international community.

Our best is here and still to come. To us, impossible is only a challenge. Join us as we dare to achieve what’s never been done before.

Together, everything is possible.

**Qualifications**:
About You

We are looking for a passionate and experienced professional to join the Global Sales team.
- A bachelor’s degree qualification.
- Min. 4 years of job related experience.
- Experienced to conduct business user requirements gathering and requirement analysis.
- Proven skills for system analysis and process reverse engineering.
- Experienced in engagement and communication with key business users. Good at working closely with IT and various Business units for effective communication to ensure overall project objectives are met.
- Intermediate level of Microsoft Office (Word, Excel, PowerPoint, Outlook).
- Command of English language.

About Qatar Airways Group

Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We’ve grown fast, broken records and set trends that others follow. We don’t slow down by the fear of failure. Instead, we dare to achieve what’s never been done before.

So whether you’re creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination. Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries, and be part of a truly global community.

How to Apply

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