Loyalty Partnership Officer

6 months ago

Doha, Qatar Qatar Airways Full time

**About the role**

Qatar Airways are excited to be launching a new opportunity to join our
**Customer Engagement & Loyalty** department as a
**Loyalty Partnership Officer.**

As a Loyalty Partnership Officer, you will support Privilege Club program objectives by
**onboarding partner airlines** that add value to the brand whilst managing and developing existing partner relationships to drive revenue, member engagement, improved reporting and processes to enhance member experience and program growth.

**As part of your daily responsibilities, you will also**:

- Monitor and manage the onboarding process of new airline partners for the Privilege club program
- Facilitate the execution of contracts and other partner onboarding and management related documentation for the airline partnerships vertical
- Define and establish processes for accrual, redemption and benefits for Privilege Club members and members of partner airlines on QR and Partner services
- Conduct benchmarking exercises ensuring Privilege Club proposition is competitive & remains best in market Review partner contracts (legal documents), liaising with Legal and Contract Departments to ensure that the business is compliant and that all elements of the agreement are leveraged to benefit the business. Coordinate launch of new airline partners and benefits with internal stakeholders to achieve maximum publicity and exposure to drive member acquisition, retention, experience and engagement
- Support implementation, review and performance tracking of OneWorld initiatives to ensure seamless member experience across the Alliance
- Liaise with partners and internal teams to construct attractive campaigns that drive member engagement while supporting business objectives
- Conduct detailed analysis, reporting, accurate billing and settlement reconciliation for all airline partners
- Prepare reports outlining performance/opportunities of airline partners for leadership and partner meetings.

**Be part of an extraordinary story**

Your skills. Your imagination. Your ambition. At Qatar Airways, there are no boundaries to your potential and the impact you can make. You’ll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience. You have the chance to be a part of our future, and build the life you want while being part of an international community and a world class airline.

Our best is here and still to come. To us, impossible is only a challenge. Join us as we dare to achieve what’s never been done before.

Together, everything is possible.

**Qualifications**:
**About You**
- High School Qualification / Vocational Qualification (Diploma or Equivalent) with Minimum of 4 years of job-related experience **OR **Bachelor's Degree or Equivalent with Minimum of 3 years of job-related experience
- Experience with Loyalty Programs managing airline partnerships or background in working with airline alliances teams
- Partnership Management experience
- Expertise in Product and Database Marketing
- Understanding of airline or other travel industries
- Excellent command of English language
- Strong attention to detail
- Experience in developing marketing campaigns
- Good communication and presentation skills
- Proficiency in Airline Reservations Systems
- Proficiency in MS Office software (Excel & PowerPoint)

**Preferred qualifications** (Not essential but good to have)
- Experience with Loyalty Program or working in an airline
- Report writing and analytical skills
- Skills in negotiation and sales
- Knowledge of additional languages is an advantage

**About Qatar Airways Group**

Our story started with four aircrafts. Today, we deliver excellence across 12 different businesses coming together as one. We’ve grown fast, broken records and set trends that others follow. We don’t slow down by the fear of failure. Instead, we dare to achieve what’s never been done before.

So, whether you’re creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination. Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries, and be part of a truly global community.

**Application Guidelines

  • Loyalty Partnership Specialist

    7 months ago

    Doha, Qatar Qatar Airways Full time

    **About the role** Qatar Airways are excited to be launching a new opportunity to join our Customer Engagement & Loyalty department as a **Loyalty Non-Airline Partnership Specialist**. As a Loyalty Non-Airline Partnership Specialist, you will serve as primary lead for Non-Airline loyalty Partnerships (Financial, Travel, Retail and Lifestyle etc.) to grow...

  • Loyalty Partnership Specialist

    6 months ago

    Doha, Qatar Qatar Airways Full time

    Qatar Airways is excited to announce a new opportunity to join our Customer Engagement & Loyalty department as a Loyalty Non-Airline Partnerships Specialist. As a Loyalty Non-Airline Partnerships Specialist, you will serve as primary lead for Non-Airline loyalty Partnerships (Financial, Travel, Retail and Lifestyle etc.) and will be responsible for growing...

  • Loyalty Airline Partnership Specialist

    6 months ago

    Doha, Qatar Qatar Airways Full time

    **About the role** Qatar Airways are excited to be launching a new opportunity to join our Customer Engagement & Loyalty team as a **Loyalty Airline Partnership Specialist.** As a Loyalty Airline Partnership Specialist, you will serve as primary lead for Airline FFP Partnerships. You will formulate business plans seeking new airline partners as well as...

  • Loyalty Marketing Officer

    8 months ago

    Doha, Qatar Qatar Airways Full time

    As a **Loyalty Marketing Officer**, you will be responsible for the implementation of the loyalty marketing strategies (including Brand, Acquisition, Accrual, Redemption and Customer Engagement) through development and delivery of loyalty marketing campaigns, assets and initiatives in order to achieve pre-determined outcomes, both performance and customer...

  • Senior Manager Loyalty

    6 months ago

    Doha, Qatar Qatar Airways Full time

    About the role As a Senior Manager - Loyalty & Partnerships, you will be accountable and responsible to support the Loyalty team within QR Commercial Division by providing end-to-end support to review, analyse, draft and negotiate complex contracts related to loyalty partnerships including compliance with relevant laws and regulations, competition laws and...

  • Senior Manager Loyalty

    6 months ago

    Doha, Qatar Talent Pal Full time

    About the role As a Senior Manager - Loyalty & Partnerships, you will be accountable and responsible to support the Loyalty team within QR Commercial Division by providing end-to-end support to review, analyse, draft and negotiate complex contracts related to loyalty partnerships including compliance with relevant laws and regulations, competition laws and...

  • Senior Manager Loyalty

    6 months ago

    Doha, Qatar Qatar Airways Full time

    About the role As a Senior Manager - Loyalty & Partnerships, you will be accountable and responsible to support the Loyalty team within QR Commercial Division by providing end-to-end support to review, analyse, draft and negotiate complex contracts related to loyalty partnerships including compliance with relevant laws and regulations, competition laws and...

  • Loyalty Marketing Officer

    6 months ago

    Doha, Qatar People Dynamics Full time

    Work closely with creative teams to develop asset suites that extend to support localized delivery and overall personalization of campaigns at all available touchpoints, in order to deliver a sticky and positive customer interaction. - Provide recommendation to identify the right audience for campaigns, considering customer segmentation, micro-segmentation...

  • Partnerships Development Manager

    1 month ago

    Doha, Qatar Qatar Airways Full time

    **Description** As Partnerships Development Manager, you will be working within the Customer Engagement and Loyalty Team, responsible for driving the business development efforts with prospective Non-air Partnerships in relevant “joint-markets”. You will also be responsible for defining and executing the business development strategy for loyalty...

  • Executive - Loyalty Program

    3 months ago

    Doha, Qatar Cybergenix Technologies QFZ LLC Full time

    We are looking for an experienced Loyalty Program Executive with a strong digital background to lead the strategic development and execution of a comprehensive loyalty program. **Key Responsibilities**: Concept Development: Design a customer loyalty program from scratch, focused on driving repeat business, improving customer satisfaction, and increasing...

  • Loyalty Commerce Specialist

    2 months ago

    Doha, Qatar Qatar Airways Full time

    **Description - External** As a Loyalty Commerce Specialist, you will be responsible to review business opportunities discovered by loyalty team and do feasibility work on both macro and micro level. Other key responsibilities are: - Improve loyalty macroeconomics such as program P&L, liability and breakage - Track and take necessary actions to reduce...

  • Lead Loyalty

    4 months ago

    Doha, Qatar Qatar Airways Full time

    About the role As a Lead Loyalty & Digital Systems Officer, you will be responsible to work with the Line Manager to conceptualize, document and implement processes required to ensure a customer focused operation for Loyalty and supporting Loyalty Digital Systems. Also works closely with the Loyalty department to identify business objectives, processes...

  • Loyalty Operations Systems

    1 month ago

    Doha, Qatar Qatar Airways Full time

    About the role As a Loyalty Operations Systems & Quality Officer, you will be responsible to work with the Loyalty Operation Systems & Quality Manager to document and maintain processes required to ensure a comprehensive Loyalty customer data platform and environment. You will work closely to identify processes improvements for Loyalty Customer data...

  • Loyalty Content Officer

    6 months ago

    Doha, Qatar Qatar Airways Full time

    About the role Qatar Airways are excited to be launching a new opportunity to join our Customer Engagement & Loyalty team as a Loyalty Content Officer with knowledge of Arabic language. As a Loyalty Content Officer, you will provide verbal and written translation and interpretation of marketing materials, correspondence, forms, articles, and instructional...

  • Loyalty Data Science Manager

    4 months ago

    Doha, Qatar Qatar Airways Full time

    As a Loyalty Data Science Manager, you will be responsible to define overall strategy and direction for implementing advanced data science techniques in order to provide a competitive edge and drive innovation across Privilege Club (PC). Other key responsibilities are: - Data Analysis and Interpretation: Analyse customer data to identify patterns, trends,...

  • Manager Direct Partnerships

    3 months ago

    Doha, Qatar Qatar Airways Full time

    **About the role** As part of your role, your responsibilities will be inclusive of, but not limited to the following: - Identify and secure strategic digital partnerships that align with the company’s business strategy to achieve business goals. - Develop and execute partnership strategies to enhance airline’s digital presence and customer engagement...

  • Loyalty Value Proposition Specialist

    6 months ago

    Doha, Qatar Qatar Airways Full time

    **About the role** Qatar Airways are excited to be launching a new opportunity to join our Customer Engagement & Loyalty team as a **Loyalty Value Proposition Specialist**. As a Loyalty Value Proposition Specialist, you will be responsible for driving the success of loyalty products and benefits for Qatar Airways Privilege Club as well as continuously...

  • F&b Business Development Officer

    6 months ago

    Doha, Qatar Rise Group Full time

    ** PREVIOUS APPLICANTS NEED NOT APPLY AGAIN ** Job Description**:Restaurant Business Development Officer / Manager** **Key Responsibilities**: **Business Development**: - Identify and evaluate potential business opportunities, such as new locations, partnerships, and collaborations. - Conduct market research to analyze customer preferences, competitor...

  • General Manager

    3 weeks ago

    Doha, Qatar Onex Beauty Group Full time

    **General Manager - Salon Industry (B2B and B2C)** **Job Overview**: The General Manager at Onex Beauty Group (OBG) will lead operational, financial, and team management across both B2B and B2C channels. This role involves strategic leadership, a focus on high-quality customer service, and seamless daily management of operations. The GM will work closely...

  • Lead Cargo Interline

    3 months ago

    Doha, Qatar Qatar Airways Full time

    The air freight industry landscape is entering an accelerated phase of change and transformation. From digitalising the end-to-end value chain, to fortifying a true e-commerce experience, to the launch of digital freight marketplaces, and much more. At Qatar Airways Cargo, we recently launched our VISION 2027 Roadmap as part of The Next Generation programme....