Loyalty Partnership Officer

2 weeks ago

Doha, Qatar Qatar Airways Full time

**About the role**

Qatar Airways are excited to be launching a new opportunity to join our
**Customer Engagement & Loyalty** department as a
**Loyalty Partnership Officer.**

As a Loyalty Partnership Officer, you will support Privilege Club program objectives by
**onboarding partner airlines** that add value to the brand whilst managing and developing existing partner relationships to drive revenue, member engagement, improved reporting and processes to enhance member experience and program growth.

**As part of your daily responsibilities, you will also**:

- Monitor and manage the onboarding process of new airline partners for the Privilege club program
- Facilitate the execution of contracts and other partner onboarding and management related documentation for the airline partnerships vertical
- Define and establish processes for accrual, redemption and benefits for Privilege Club members and members of partner airlines on QR and Partner services
- Conduct benchmarking exercises ensuring Privilege Club proposition is competitive & remains best in market Review partner contracts (legal documents), liaising with Legal and Contract Departments to ensure that the business is compliant and that all elements of the agreement are leveraged to benefit the business. Coordinate launch of new airline partners and benefits with internal stakeholders to achieve maximum publicity and exposure to drive member acquisition, retention, experience and engagement
- Support implementation, review and performance tracking of OneWorld initiatives to ensure seamless member experience across the Alliance
- Liaise with partners and internal teams to construct attractive campaigns that drive member engagement while supporting business objectives
- Conduct detailed analysis, reporting, accurate billing and settlement reconciliation for all airline partners
- Prepare reports outlining performance/opportunities of airline partners for leadership and partner meetings.

**Be part of an extraordinary story**

Your skills. Your imagination. Your ambition. At Qatar Airways, there are no boundaries to your potential and the impact you can make. You’ll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience. You have the chance to be a part of our future, and build the life you want while being part of an international community and a world class airline.

Our best is here and still to come. To us, impossible is only a challenge. Join us as we dare to achieve what’s never been done before.

Together, everything is possible.

**Qualifications**:
**About You**
- High School Qualification / Vocational Qualification (Diploma or Equivalent) with Minimum of 4 years of job-related experience **OR **Bachelor's Degree or Equivalent with Minimum of 3 years of job-related experience
- Experience with Loyalty Programs managing airline partnerships or background in working with airline alliances teams
- Partnership Management experience
- Expertise in Product and Database Marketing
- Understanding of airline or other travel industries
- Excellent command of English language
- Strong attention to detail
- Experience in developing marketing campaigns
- Good communication and presentation skills
- Proficiency in Airline Reservations Systems
- Proficiency in MS Office software (Excel & PowerPoint)

**Preferred qualifications** (Not essential but good to have)
- Experience with Loyalty Program or working in an airline
- Report writing and analytical skills
- Skills in negotiation and sales
- Knowledge of additional languages is an advantage

**About Qatar Airways Group**

Our story started with four aircrafts. Today, we deliver excellence across 12 different businesses coming together as one. We’ve grown fast, broken records and set trends that others follow. We don’t slow down by the fear of failure. Instead, we dare to achieve what’s never been done before.

So, whether you’re creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination. Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries, and be part of a truly global community.

**Application Guidelines

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