Loyalty Partnership Officer

3 weeks ago

Doha, Qatar Qatar Airways Full time

**About the role**

Qatar Airways are excited to be launching a new opportunity to join our
**Customer Engagement & Loyalty** department as a
**Loyalty Partnership Officer.**

As a Loyalty Partnership Officer, you will support Privilege Club program objectives by
**onboarding partner airlines** that add value to the brand whilst managing and developing existing partner relationships to drive revenue, member engagement, improved reporting and processes to enhance member experience and program growth.

**As part of your daily responsibilities, you will also**:

- Monitor and manage the onboarding process of new airline partners for the Privilege club program
- Facilitate the execution of contracts and other partner onboarding and management related documentation for the airline partnerships vertical
- Define and establish processes for accrual, redemption and benefits for Privilege Club members and members of partner airlines on QR and Partner services
- Conduct benchmarking exercises ensuring Privilege Club proposition is competitive & remains best in market Review partner contracts (legal documents), liaising with Legal and Contract Departments to ensure that the business is compliant and that all elements of the agreement are leveraged to benefit the business. Coordinate launch of new airline partners and benefits with internal stakeholders to achieve maximum publicity and exposure to drive member acquisition, retention, experience and engagement
- Support implementation, review and performance tracking of OneWorld initiatives to ensure seamless member experience across the Alliance
- Liaise with partners and internal teams to construct attractive campaigns that drive member engagement while supporting business objectives
- Conduct detailed analysis, reporting, accurate billing and settlement reconciliation for all airline partners
- Prepare reports outlining performance/opportunities of airline partners for leadership and partner meetings.

**Be part of an extraordinary story**

Your skills. Your imagination. Your ambition. At Qatar Airways, there are no boundaries to your potential and the impact you can make. You’ll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience. You have the chance to be a part of our future, and build the life you want while being part of an international community and a world class airline.

Our best is here and still to come. To us, impossible is only a challenge. Join us as we dare to achieve what’s never been done before.

Together, everything is possible.

**Qualifications**:
**About You**
- High School Qualification / Vocational Qualification (Diploma or Equivalent) with Minimum of 4 years of job-related experience **OR **Bachelor's Degree or Equivalent with Minimum of 3 years of job-related experience
- Experience with Loyalty Programs managing airline partnerships or background in working with airline alliances teams
- Partnership Management experience
- Expertise in Product and Database Marketing
- Understanding of airline or other travel industries
- Excellent command of English language
- Strong attention to detail
- Experience in developing marketing campaigns
- Good communication and presentation skills
- Proficiency in Airline Reservations Systems
- Proficiency in MS Office software (Excel & PowerPoint)

**Preferred qualifications** (Not essential but good to have)
- Experience with Loyalty Program or working in an airline
- Report writing and analytical skills
- Skills in negotiation and sales
- Knowledge of additional languages is an advantage

**About Qatar Airways Group**

Our story started with four aircrafts. Today, we deliver excellence across 12 different businesses coming together as one. We’ve grown fast, broken records and set trends that others follow. We don’t slow down by the fear of failure. Instead, we dare to achieve what’s never been done before.

So, whether you’re creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination. Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries, and be part of a truly global community.

**Application Guidelines

  • Head of Loyalty Partnerships

    2 weeks ago

    Doha, Qatar Qatar Airways Full time

    About the role As the Head of Loyalty Partnerships, you will be responsible to develop, implement and activate the Loyalty Partnerships Strategy for Qatar Airways (QR) Driving member acquisition, partner revenue, engagement, profitability and retention. Add value to QR's loyalty offering by expanding its collection and spend plus its status benefit...

  • Loyalty Partnership Specialist

    4 weeks ago

    Doha, Qatar Qatar Airways Full time

    **About the role** Qatar Airways are excited to be launching a new opportunity to join our Customer Engagement & Loyalty department as a **Loyalty Non-Airline Partnership Specialist**. As a Loyalty Non-Airline Partnership Specialist, you will serve as primary lead for Non-Airline loyalty Partnerships (Financial, Travel, Retail and Lifestyle etc.) to grow...

  • Loyalty Airline Partnerships Manager

    2 weeks ago

    Doha, Qatar Qatar Airways Full time

    As Airline Partnerships Manager, you will create a clear airline partnerships strategy and refine/optimize all partnerships by working closely with the loyalty management team. Other key responsibilities are: - Act as the key representative from loyalty in all internal and external alliances related discussions and topics to ensure having the appropriate...

  • Loyalty Partnership Specialist

    3 weeks ago

    Doha, Qatar Qatar Airways Full time

    Qatar Airways is excited to announce a new opportunity to join our Customer Engagement & Loyalty department as a Loyalty Non-Airline Partnerships Specialist. As a Loyalty Non-Airline Partnerships Specialist, you will serve as primary lead for Non-Airline loyalty Partnerships (Financial, Travel, Retail and Lifestyle etc.) and will be responsible for growing...

  • Loyalty Airline Partnership Specialist

    4 weeks ago

    Doha, Qatar Qatar Airways Full time

    **About the role** Qatar Airways are excited to be launching a new opportunity to join our Customer Engagement & Loyalty team as a **Loyalty Airline Partnership Specialist.** As a Loyalty Airline Partnership Specialist, you will serve as primary lead for Airline FFP Partnerships. You will formulate business plans seeking new airline partners as well as...

  • Loyalty Marketing Officer

    3 weeks ago

    Doha, Qatar Qatar Airways Full time

    As a **Loyalty Marketing Officer**, you will be responsible for the implementation of the loyalty marketing strategies (including Brand, Acquisition, Accrual, Redemption and Customer Engagement) through development and delivery of loyalty marketing campaigns, assets and initiatives in order to achieve pre-determined outcomes, both performance and customer...

  • Loyalty Partnership Manager

    7 days ago

    Doha, Baladīyat ad Dawḩah, Qatar Qatar Airways Full time

    Job DescriptionDevelop and execute strategic partnerships with non-airline businesses to drive customer engagement and revenue growth.Collaborate with cross-functional teams to design and launch loyalty programs that meet customer needs and drive business results.Build and maintain relationships with key stakeholders, including senior leadership and external...

  • Senior Manager Loyalty

    4 weeks ago

    Doha, Qatar Qatar Airways Full time

    About the role As a Senior Manager - Loyalty & Partnerships, you will be accountable and responsible to support the Loyalty team within QR Commercial Division by providing end-to-end support to review, analyse, draft and negotiate complex contracts related to loyalty partnerships including compliance with relevant laws and regulations, competition laws and...

  • Loyalty Partnership Specialist

    3 weeks ago

    Doha, Qatar Qatar Airways Full time

    As a Loyalty Partnerships Specialist (Travel), you will responsible to serve as primary lead for Travel Partnerships. You will be also responsible for grow and maintain the non-airline portfolio of partners within the assigned vertical. Work closely with global hotel chains, OTA’s, car rental partners and other related travel partners by onboarding new...

  • Senior Manager Loyalty

    3 weeks ago

    Doha, Qatar Qatar Airways Full time

    About the role As a Senior Manager - Loyalty & Partnerships, you will be accountable and responsible to support the Loyalty team within QR Commercial Division by providing end-to-end support to review, analyse, draft and negotiate complex contracts related to loyalty partnerships including compliance with relevant laws and regulations, competition laws and...

  • Senior Manager Loyalty

    3 weeks ago

    Doha, Qatar Talent Pal Full time

    About the role As a Senior Manager - Loyalty & Partnerships, you will be accountable and responsible to support the Loyalty team within QR Commercial Division by providing end-to-end support to review, analyse, draft and negotiate complex contracts related to loyalty partnerships including compliance with relevant laws and regulations, competition laws and...

  • Loyalty Marketing Officer

    2 weeks ago

    Doha, Qatar People Dynamics Full time

    Work closely with creative teams to develop asset suites that extend to support localized delivery and overall personalization of campaigns at all available touchpoints, in order to deliver a sticky and positive customer interaction. - Provide recommendation to identify the right audience for campaigns, considering customer segmentation, micro-segmentation...

  • Partnerships Officer

    2 weeks ago

    Doha, Qatar Qatar Airways Full time

    About the role As a Partnerships Officer, you will be responsible to support the Privilege Club by recruiting partner companies who will add value to the brand whilst managing and developing existing partner relationships to increase value, drive member engagement and enhance loyalty whilst generating incremental revenue by selling Qmiles. Key...

  • Loyalty Manager

    3 weeks ago

    Doha, Qatar Qatar Airways Full time

    About the role We are pleased to announce an incredibly exciting opportunity to join our Commercial team in Doha, Qatar as Loyalty Manager. In this role you are expected to take a leading role in the assigned Region to manage, plan and execute the Airline’s strategy for customer loyalty, across all customer segments, including Program Members, Non-Members...

  • Loyalty Partnerships Specialist

    3 weeks ago

    Doha, Qatar Qatar Airways Full time

    As a Loyalty Partnerships Specialist (Retail & Lifestyle), you will responsible to serve as a primary lead for retail & lifestyle partnerships. You will be also responsible for growing and maintaining the non-airline portfolio of partners within the assigned vertical. Managing the card linked offers program by onboarding new retail & lifestyle partners and...

  • Loyalty Systems Officer

    3 weeks ago

    Doha, Qatar Qatar Airways Full time

    **About the role** As a Loyalty Systems Officer, you will be responsible to work with the Loyalty & Digital Systems Lead Officer and Digital Loyalty Product Teams to document and maintain processes required to ensure a comprehensive Loyalty Management Systems and environment. Works closely to identify processes improvements for Loyalty Program Management...

  • Partnerships Development Manager

    5 days ago

    Doha, Qatar Qatar Airways Full time

    **Description** As Partnerships Development Manager, you will be working within the Customer Engagement and Loyalty Team, responsible for driving the business development efforts with prospective Non-air Partnerships in relevant “joint-markets”. You will also be responsible for defining and executing the business development strategy for loyalty...

  • Executive - Loyalty Program

    4 weeks ago

    Doha, Qatar Cybergenix Technologies QFZ LLC Full time

    We are looking for an experienced Loyalty Program Executive with a strong digital background to lead the strategic development and execution of a comprehensive loyalty program. **Key Responsibilities**: Concept Development: Design a customer loyalty program from scratch, focused on driving repeat business, improving customer satisfaction, and increasing...

  • Loyalty Activation Manager

    3 weeks ago

    Doha, Qatar Qatar Airways Full time

    About the role As a Loyalty Activation Manager, you will be creating new loyalty activation features, redemption as well as accrual alternatives.es geared towards increasing the loyalty base and strengthen the Loyalty program. You will be responsible to build customer loyalty across customer journey on the website. Continuously working with the Loyalty team...

  • Loyalty Marketing Officer

    2 weeks ago

    Doha, Qatar Qatar Airways Full time

    **About the role** As a **Loyalty Marketing Officer**, you will be responsible for the implementation of the Loyalty Marketing strategies (including Brand, Acquisition, Accrual, Redemption and Customer Engagement) through development and delivery of loyalty marketing campaigns, assets and initiatives in order to achieve pre-determined outcomes, both...