Receptionist/hostess

4 weeks ago

Doha, Qatar HRVTCE@valence-group.net Full time

Are you a friendly, outgoing individual with a passion for delivering exceptional customer service? We are looking for a talented Receptionist/Hostess to join our team and be the welcoming face of our restaurant. As a Receptionist/Hostess, you will play a crucial role in creating a positive dining experience for our guests from the moment they walk through the door.

**Job Category**:Hospitality

**Job Type**:Full Time

**Job Location**:Doha - Qatar

**Key Responsibilities**

**Guest Reception**
- Greet guests warmly as they arrive and thank them as they leave.
- Manage reservations and seating arrangements to ensure efficient flow and mínimal wait times.
- Escort guests to their tables and provide menus.

**Customer Service**
- Answer phone calls and respond to guest inquiries about reservations, menu items, and general information.
- Handle guest complaints or issues promptly and professionally, ensuring guest satisfaction.

**Organization and Coordination**
- Maintain an organized and tidy reception area.
- Coordinate with the waitstaff and kitchen to manage table availability and guest flow.
- Update the reservation system with accurate guest information and seating preferences.

**Menu and Specials Promotion**
- Inform guests about daily specials, promotions, and new menu items.
- Assist in promoting special events or seasonal offerings.

**Team Collaboration**
- Work closely with the waitstaff, kitchen staff, and management to ensure smooth restaurant operations.
- Communicate effectively with team members to relay guest needs and preferences.

**Administrative Duties**
- Assist with administrative tasks such as managing the reservation book, taking messages, and maintaining guest records.
- Handle basic clerical duties as needed.

**Qualifications**:

- Previous experience as a Receptionist, Hostess, or in a customer service role, preferably in a restaurant or hospitality setting.
- Excellent communication and interpersonal skills, with a friendly and professional demeanor.
- Strong organizational skills and the ability to multitask in a fast-paced environment.
- Ability to handle stressful situations with grace and professionalism.
- Familiarity with reservation and seating management systems is a plus.
- Flexibility to work various shifts, including evenings, weekends, and holidays.

Application Deadline: 30/06/2024

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