Test Vacancy
7 months ago
**About the role**:
**Key responsibilities**
- Ensure 24x7 smooth operations of IT, implement appropriate corrective and preventive actions to improve systems availability and stability.
- Ensure that all incidents reported to IT service desk are responded to efficiently and in a timely manner to reduce business impact.
- Good hands-on experience with Windows/Linux/Mac OS environments.
- Good understanding of Desktops, Laptops, Tablets Mobile devices and latest tech gadgets and features.
- Research, diagnose, troubleshoot and identify solutions to resolve system issues quickly and efficiently.
- Adhere to standard process & procedures with timely escalation of unresolved issues to the appropriate internal teams or vendors.
- Good practice of time management, Prioritization of task and calls with multitasking.
- Provide accurate information on IT products and services with highest level of customer service.
- Be attentive and proactive to communicate about upcoming system maintenance/interruption/outage that they may run into and provide potential workaround solutions whenever possible.
- Provides detailed performance reports to an agreed schedule (or on request), including management summary & KPIs.
- Conduct Root Cause Analysis of reported incidents in operational systems and ensure accurate changes to system configuration following the standard change management process.
- Support the delivery of infrastructure projects.
- Liaise with suppliers and internal teams involved in both projects and operational maintenance of systems.
- Maintain high confidentiality and integrity in this role.
- You will play a key role in development and support of IT processes and procedures in line with ITIL V3 and ISO 20000 standards.
- You will be responsible in facilitating documentation of such processes and procedures for all internal teams of the department.
Qualifications
**About you**:
- Bachelor's Degree in Computer Sciences or equivalent stream with minimum 5 years of relevant experience in technical support of desktops, laptops, printers and other end users’ devices.
- Working experience with large enterprise of over 5,000 employees.
- Preferably ITIL V3 foundation or above certified.
- Preferably with Airport/Airline experience.
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