Sales Colleague
4 days ago
**Sales Colleague Key Responsibilities and Duties**:
Meet and exceed sales targets by identifying customer needs. offering relevant products/services and maintain the highest level of accuracy when checking and counting goods
Build and maintain strong customer relationships to ensure customer satisfaction and loyalty
Make a continuous effort to have the best sales results for the department & meet all sales targets
Product knowledge training when required to attend, 100% attendance is a must
Ensure the merchandise is displayed in an attractive and enticing manner to customers.
Take part in Duty Free stock-takes and always ensure that a replacement sales assistant is available before leaving for breaks while on duty.
Process customers transactions efficiently, ensuring minimum time spent processing and packing at the POS.
Handling money/ credit cards and any form of payment in a safe, secure and responsible manner.
Ensure that the retail policies and procedures are properly implemented in the Duty Free (HR Manual).
Keep up-to-date with product knowledge and industry trends to provide customers with accurate and relevant information
Collaborate with the sales team to develop and implement sales strategies that drive revenue growth
Handle customer inquiries and complaints in a professional and timely manner
Participate in sales meetings, training sessions, and other company events as required
**Sales Colleague Qualifications and Skills**:
High school diploma or equivalent required; bachelor's degree in business, marketing, or related field preferred
Proven sales experience in a B2B or B2C environment
Fluent in Russian & English language
Strong communication and interpersonal skills
Ability to build and maintain strong customer relationships
Excellent negotiation and problem-solving skills
Results-driven with a track record of meeting and exceeding sales targets
Familiarity with CRM software and sales performance metrics
Ability to work independently as well as part of a team
Excellent time management
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