Spa Receptionist

3 months ago

Doha, Qatar The Diplomatic Club Full time

**Section**:
The Diplomatic Club

**Department**:
Spa & Recreation

**Qualification**:
College Education/ Certification or Professional Diploma in Hospitality Administration or related, Hands on experience in PC/Microsoft/POS

**Experience**:
1-3 Years working experience in the hospitality industry preferably as a Receptionist.

**Skills**:
Job Specific Competencies:

- Business Understanding
- Managing Relationships
- Drive and Resilience
- Managing Resources
- General Competencies: _
- _Caring_
- _Communication_
- _Team work_
- _Achieving results_
- _Analysis and solutions_
- _Attention to detail_
- _Customer care_
- _Organization and order_
- _Planning and coordinating_
- _People management_
- Greet clients as they step into the Reception Area; take their inquiries and make them feel comfortable while they wait to be attended to, and ensure excellent customer experience.
- To offer clients some refreshments as they wait for their turn to be attended to, and offer them magazines to read.
- Ensures to answer the phone in a polite and professional manner in accordance with the set standards from the clubs’ telephone etiquettes
- Checks/inspects the Recreation reception area where he/she is assigned and ensure that the area, facilities and equipments are clean, orderly and functional.
- Schedule appointments and make follow up calls to customers to remind them of their appointments
- Keep up to date with current promotions and pricing for Recreation & other Club facilities, to provide information to guests upon request, while maximizing every sales opportunities
- Responds to the members’ inquiries on the sports and recreation facilities and services, making sure that the information given is complete, accurate and timely.
- Prior to the start of operation, requests for items needed by making store requisition and pick up supplies/stationeries from the storeroom.
- Note down all reservations and appointments, ensuring all the necessary information are requested from the members and recorded.
- Report any incidents occurring during the operation to the recreation manager.
- Listen& try to solve guest’s complaints and gratify requests or if unable to do so, ensure that they are promptly reported to the Manager
- Should thank each guest upon departure, extend a return invitation and offer a pleasant parting comment; in a friendly and courteous manner
- Ensures all transactions are correspondingly posted in the system for inclusion in the members’ folio.
- Receive payment from the guest or concerned, by cash or credit card
- To administer the general petty cash system and float in an accurate manner.
- Keep records of guest payment/billings for services rendered in the salon & manage roster of the Recreation staffs. Help with the Administration work, mailings assigned to him/ her by the Director of Recreation.
- At the end of the shift, generates needed sales report as per audit / cash sales together with the sales report. Immediately reports and turn over lost and found item to lost & found office, following required procedures at all times.
- Exhibit personal grooming, appearance and attitude in a manner, which will enhance the guests experience and satisfaction
- To be aware of all safety and fire drill procedures and attend training conducted by the Training and the Engineering Departments.
- Perform all work related requests made by the Director of Recreation, which may or might not be directly in the scope of work.

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