Reservation Supervisor
3 months ago
**Job Number** 24154383
**Job Category** Reservations
**Location** Al Messila a Luxury Collection Resort & Spa Doha, Um Al Saneem Street, Doha, Qatar, Qatar VIEW ON MAP
**Schedule** Full-Time
**Located Remotely?** N
**Relocation?** N
**Position Type** Non-Management
***
Oversee accuracy of room blocks, reservations, and group market codes. Communicate company values and/or culture to new employees. Review and implement new Reservations procedures. Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs and determine appropriate room type. Verify availability of room type and rate. Explain guarantee, special rate, and cancellation policies to callers. Accommodate and document special requests. Answer questions about property facilities/services and room accommodations. Follow sales techniques to maximize revenue. Input and access data in reservation system. Respond to any challenges found for accommodating rooming requests. Set-up proper billing accounts according to Accounting policies. Troubleshoot, resolve, and document guest issues and concerns or escalate/refer to appropriate individual.
Assist management in training, scheduling, counseling, and motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; thank guests with genuine appreciation. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others. Comply with quality assurance expectations and standards. Read and visually verify information in a variety of formats. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: At least 2-years of related work experience.
Supervisory Experience: At least 1 year of supervisory experience.
License or Certification: None
- Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law._
The Luxury Collection Hotels & Resorts, with over 120 properties in more than 35 countries, offers the promise of authentic experiences that evoke lasting, treasured memories. Our more than 100 years of experience, beginning in 1906 under the Italian CIGA brand - a collection of Europe's most celebrated and iconic properties - serves as a solid foundation as we continuously evolve to exceed the desires of the luxury traveler.
From legendary palaces and remote retreats to timeless modern classics, each luxury hotel and resort is a unique and cherished expression of its locale - a portal to the destination’s cultural charms and treasures. If you are someone with an appreciation for evocative storytelling, a keen interest and passion for this destination's heritage, and a desire to deliver genuine, personalized, and anticipatory hospitality, then we invite you on our journey. In joining The Luxury Collection, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.
-
Reservations Supervisor
7 months ago
Doha, Qatar Millennium Plaza Doha Full timeAs a Reservations Supervisor at Millennium Plaza Doha, you play a key role in supporting the reservations department by overseeing reservation operations and providing exceptional customer service. Your responsibilities include supervising reservation agents and ensuring efficient booking processes. **Key Job Responsibilities**: - Supervise and lead the...
-
Reservations Supervisor
3 months ago
Doha, Qatar Millennium Place Doha Full timeAs a Reservations Supervisor, you play a key role in supporting the reservations department by overseeing reservation operations and providing exceptional customer service. Your responsibilities include supervising reservation agents and ensuring efficient booking processes. **Key Job Responsibilities**: - Supervise and lead the reservations team,...
-
Reservation Supervisor
8 months ago
Doha, Qatar MINOR Hotels Full timeAs Reservations Supervisor you will directly support the Reservations Manager in driving the performance of the reservations team on property. You will ensure that all SOP's are being adhered to. You will further be responsible for maintaining and improving reservations operations to ensure a high degree of accuracy in guest reservations, maximising revenue...
-
Reservations Supervisor
6 months ago
Doha, Qatar RIXOS Full time**Company Description** Rixos Premium Qetaifan Island North** Rixos Premium Qetaifan Island North Rixos Premium Qetaifan Island North comprises a 345-key hotel, along with a souq encompassing 11,000sqm of leasing space, a beach club, a theme park, and a waterpark. The resort boasts panoramic views of the Arabian Gulf. Rixos plans to provide a platform for...
-
Reservation Supervisor
6 months ago
Doha, Qatar Anantara Full timeCompany Description A luxury hospitality brand for modern travellers, Anantara connects guests to genuine places, people and stories through personal experiences and providing heartfelt hospitality in the world’s most exciting destinations. From pristine islands and tropical beaches to cosmopolitan cities, tranquil deserts and lush jungles, Anantara...
-
Reservations Supervisor
6 months ago
Doha, Qatar SPHC Full time**Join our extraordinary world!** **Distinguished design, superlative style, warm and genuine service make this Luxury & Lifestyle Collection truly unique and special.** With the strategic rapid growth of our luxury brands in Qatar at IHG Hotels and Resorts, we are looking for a seasoned Reservations Supervisor with luxury and lifestyle brand hotel...
-
Reservations Supervisor
6 months ago
Doha, Qatar Marriott International, Inc Full time**Job Number** 24092670 **Job Category** Reservations **Location** Qabila Westbay Hotel, Diplomatic Street, West Bay Area, Doha, Qatar, Qatar VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Oversee accuracy of room blocks, reservations, and group market codes. Communicate company...
-
Reservations Supervisor
2 weeks ago
Doha, Qatar Marriott International, Inc Full time**Additional Information** **Job Number**24205956 **Job Category**Reservations **Location**Sharq Village & Spa a Ritz-Carlton Hotel, Ras Abu Abboud Street, Doha, Qatar, Qatar, 26662 **Schedule**Full Time **Located Remotely?**N **Position Type** Non-Management *** Oversee accuracy of room blocks, reservations, and group market codes. Communicate company...
-
Reservations Supervisor
3 months ago
Doha, Qatar Marriott International, Inc Full time**Job Number** 24159950 **Job Category** Reservations **Location** The Ritz-Carlton Doha, 1 West Bay Lagoon, Doha, Qatar, Qatar VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Oversee accuracy of room blocks, reservations, and group market codes. Communicate company values and/or culture to...
-
Supervisor Reservations
3 months ago
Doha, Qatar Marriott International, Inc Full time**Job Number** 24163737 **Job Category** Reservations **Location** Sharq Village & Spa a Ritz-Carlton Hotel, Ras Abu Abboud Street, Doha, Qatar, Qatar VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Oversee accuracy of room blocks, reservations, and group market codes. Communicate company...
-
Reservations Supervisor
6 months ago
Doha, Qatar Crowne Plaza Hotels & Resorts Full timeWe want to welcome you to a world of bringing True Hospitality to everyone. When you join us at IHG®, you become part of our global family. A welcoming culture of warmth, honesty, and a passion for providing True Hospitality. We pride ourselves on letting your personality and passions shine, recognizing the individual contribution you make, and supporting...
-
Reservation Supervisor
6 months ago
Doha, Qatar Rosewood Hotel Group Full time**General Information**: - Country/Region- Qatar- Province/City- Doha- Location- Rosewood Doha- Department- Sales & Marketing- Job Type- Full-time Permanent**WHO ARE WE?** **About Rosewood Doha** - Housed in two striking towers inspired by the coral reefs in the seas surrounding Qatar, Rosewood Doha and Rosewood Residences Doha will redefine ultra-luxury...
-
Supervisor-reservations
3 months ago
Doha, Qatar Marriott International, Inc Full time**Número de Empleo** 24159950 **Categoría de Empleo** Reservations **Ubicación** The Ritz-Carlton Doha, 1 West Bay Lagoon, Doha, Qatar, Qatar VER EN MAPA **Horario** Full-Time **¿Ubicación remota?** N **¿Reubicación?** N **Tipo de Posición** Non-Management APTITUDES DESEABLES Educación: Título de estudios secundarios o certificado equivalente de...
-
Supervisor-reservations
3 months ago
Doha, Qatar Marriott International, Inc Full time**Número de Empleo** 24163737 **Categoría de Empleo** Reservations **Ubicación** Sharq Village & Spa a Ritz-Carlton Hotel, Ras Abu Abboud Street, Doha, Qatar, Qatar VER EN MAPA **Horario** Full-Time **¿Ubicación remota?** N **¿Reubicación?** N **Tipo de Posición** Non-Management APTITUDES DESEABLES Educación: Título de estudios secundarios o...
-
Reservation and Ticketing Agent
2 months ago
Doha, Qatar JNP Trading Full timeTravel Agency Hiring Opportunities in Qatar! We are expanding our team and looking for passionate professionals to join our growing travel agency! If you have experience in the travel industry and are ready to take the next step in your career, check out our open positions below: Arabic Reservations Ticketing Agent Experience: Minimum 1 year in...
-
Reservations Supervisor-multi Prop
6 months ago
Doha, Qatar Marriott International, Inc Full time**Job Number** 24027874 **Job Category** Reservations **Location** Sharq Village & Spa a Ritz-Carlton Hotel, Ras Abu Abboud Street, Doha, Qatar, Qatar VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Oversee accuracy of room blocks, reservations, and group market codes. Communicate...
-
Reservations Agent
2 months ago
Doha, Qatar Mondrian Full time**Company Description** From high-octane lobby socialising to events, celebrations, and business conclaves, every venue pulses to the electric Mondrian beat. With food and nightlife venues spread across eight different locations on the property, there is nothing like Mondrian Doha in the entire region. **Job Description** What do we expect from you?** Under...
-
Reservations Agent
6 months ago
Doha, Qatar Mondrian Full time**Company Description** From high-octane lobby socialising to events, celebrations, and business conclaves, every venue pulses to the electric Mondrian beat. With food and nightlife venues spread across eight different locations on the property, there is nothing like Mondrian Doha in the entire region. **Job Description** What do we expect from you?** Under...
-
Reservations Agent
6 months ago
Doha, Qatar Marriott International, Inc Full time**Job Number** 24050587 **Job Category** Reservations **Location** The Westin Doha Hotel & Spa, Salwa Road, Doha, Qatar, Qatar VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest...
-
Reservations Agent
2 months ago
Doha, Qatar Marriott International, Inc Full time**Additional Information** **Job Number**24185165 **Job Category**Reservations **Location**The Westin Doha Hotel & Spa, Salwa Road, Doha, Qatar, Qatar **Schedule**Full Time **Located Remotely?**N **Position Type** Non-Management *** Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation...