Project Expeditor

1 week ago

Doha, Qatar DHL Full time

**Project Expeditor**

Would you like to be part of the most international company in the world? A company operating in more than 220 countries worldwide and has been pioneering cross-border express shipping since 1969. Would you like to be part of a business that connects people across the globe and want to make a difference? Then waste no time and join our amazing team at DHL Group. DHL Global Forwarding, Freight (DGFF) is the Group's air, ocean, and road freight specialist. We offer standardized transport as well as highly specialized end-to-end solutions to customers in a wide range of industries globally.

DHL Global Forwarding Qatar has an opening for a **Project Expeditor** **where you will perform Expediting and customer service activities and processes to deliver efficient logistics services to specific IP client. Be the customer’s main point of contact for one Industrial Project contract. Join us now in connecting people and improving lives.

**In this Project Expeditor position**
- You will expedite customers PO, from PO establishment until delivery to site.
- You will proactively inform customer on shipment and PO status, exceptions, and provides intermediate updates on incident solution.
- You will take and handles customer inquiries as well as issue and Reviews reports and escalates issues where required.
- You will ensure the cycle of job from routing to delivery and billing is within Customer expectation.
- You will study and resolve issues in day-to-day customer operations and execute practices focusing on increasing effectiveness and efficiency.
- You will be handling the daily operations of main clients and supervise customs clearance activity as well as following up on required permits.
- You will execute customer operations plans and processes to deliver efficient logistics processes.
- You will monitor and improve files profitability.
- You will promptly respond to customer enquiries, including conducting customer visits and understanding of customer requirements.
- You will resolve issues occurring in operational activities, report to management on events and exceptions, as necessary.
- You will comply with operating standards and procedures to provide cost-effective, superior, and efficient customer service.
- You will arrange bookings for AFR and OFR.
- You will coordinate and maintain close communication with all parties on the status of all material in transit and ensure delivery schedule/dates are achieved.
- You will provide a link for the smooth interchange of information between the expediting, inspection, and the logistics functions/ personnel.
- You will build and manage relationships with both internal and external service providers with the aim of ensuring efficiency in Customer expectation.
- You will maintain good relationship with customer purchasing team and buyers.
- You will monitor and evaluate performance based on agreed requirements and initiate/support improvement actions when process falls short of required performance.
- You will act as the first point of contact for the customer relating to site operation matters and build a good relationship to develop trust and ensure strong engagement.
- You will connect with and influence other specialist departments and 3rd parties e.g. external service providers.
- You may convince others to accept new concepts, practices, and approaches.
- You will build strong, trusting cross-functional relationships with DPDHL managers.
- You will understand customer and key stakeholders interests and concerns and advise direct reports, customers, and key stakeholders.
- You will provide technical guidance to line managers and employees.

**Now, here’s what we need from you**
- Bachelor’s Degree or equivalent work experience.

**We offer**:

- Opportunities in a global company where you can contribute your ideas and skills to move towards our shared goals.
- Possible further career development
- Competitive salary

**Why join DHL Global Forwarding?**

Our **TOP EMPLOYER prestigious certification** attests to our best-in-class efforts to attract and retain talent by fostering a positive work environment and encouraging personal and professional development among employees. The development of talented women in our organization will be a focus for us and an important part of our DGF Strategy 2025.

We aspire to become the undisputed leader in our industry, **when people think of forwarding; we want them to think DGF **because we have:

- The** largest global network** with more than ~30,000 passionate employees
- The most **efficient processes** and **fastest response times**:

- The **best solutions** and **best customer service**

**Our Vision**:The Logistics Company for the World.

**Our Mission**:Excellence. Simply Delivered.
**Our Purpose**:Connecting People, improving lives.
**Our Values**:Respect & Results
**Our Goals**:Employer, Provider, and Investment of Choice, Living Responsibility
- DHL Global Forwarding is an equal op

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