Tech Support
3 days ago
Helium Health is a full-service healthtech company that provides a suite of solutions for healthcare providers, payers, patients and partners in emerging markets. We offer a hospital management suite, automated lending and data-driven public health solutions for healthcare stakeholders in Africa and the Middle East.
We are looking to hire a Tech Support (Onboarding) Analyst who will be responsible for diagnosing and troubleshooting technical issues to ensure prompt issue resolution.
**Responsibilities**:
- Perform end user training for onboarding.
- Research, troubleshoot, diagnose, and identify solutions to resolve system issues.
- Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams.
- Record product issues and documenting feature requests. Log the queries of customers and progress on requests in alignment with the CRM software; track issues through to resolution, within agreed time limits
- Refer to designed guidelines, framework and instructions, in order to set up a system or fix a fault.
- Engage customers with targeted questions to quickly understand the root of the problem.
- Properly escalate unresolved issues to Tech Support Team Lead.
- Follow up with clients to ensure their IT systems are fully functional after troubleshooting
- Prepare accurate and timely reports as assigned.
- Perform system backups and recovery procedures.
Requirement:
- Minimum 1 - 2 years experience in providing enterprise operations support of Linux Ubuntu/Redhat systems
- Knowledge of: Active Directory, Windows Servers, Virtualization (HyperV), backup and recovery, and system monitoring and troubleshooting
- Ability to work with documented processes and checklists to deliver a consistently high level of support experience
- Strong accountability and collaborative skills with a high degree of ethical standards and integrity
- Good communication skills and active listening skills
- Ability to identify critical issues quickly and accurately
- Focused and self-motivated approach to work
- Digitally savvy and proficient in the use of Microsoft Office and work productivity tools
- First Degree in Computer / Information Technology, Software Engineering or any other related field. The equivalent of the same in working experience is also acceptable.
Skills Required:
- OS: CentOS, Ubuntu, Debian, RHEL, and Windows Server (2008 and above)
- Fundamentals: DNS, Networking, TCP/UDP, IP Routing
- Protocols: HTTP, FTP, SMTP, POP, IMAP
- Database: Oracle, Postgres, MSSQL
- Script: Any of PERL/Python/Bash
Equal Opportunity Employer
-
Legal Tech Sales Specialist
6 days ago
Doha, Qatar Zenith Consulting Full time**Job Title: Legal Tech Sales Specialist** **Location**: Qatar **Salary**: 10,000 QAR/month + commissions **Experience**: 5 years in sales **Responsibilities**: - Drive sales of legal software to businesses. - Identify and engage potential clients in need of legal tech solutions. - Build and maintain strong B2B relationships. - Customize solutions to...
-
Support Engineer
6 days ago
Doha, Qatar Fusion Tech Full timeHiring for a IT support Engineer. **Job Description**: - Installation and configuration of Windows based operating systems & Patch management, software update and monitor the system status and unwanted software. - Configuring & troubleshooting of Desktop/Laptops for L2 level & Managing data backup and recovery. - **Configure & Troubleshooting of TCP/IP...
-
Tech Control Facility Technician Ii
1 week ago
Doha, Qatar General Dynamics Information Technology Full timeClearance Level Secret Category Field Engineering Location Doha, Qatar Onsite Workplace **Public Trust**:None****: **Requisition Type**:Regular****: **Your Impact**: Own your opportunity to work with the largest government agency in the nation. Make an impact by advancing the Department of Defense’s mission to keep our country safe and secure. - Tech...
-
Tech Control Facility Technician Ii
6 days ago
Doha, Qatar General Dynamics Information Technology Full timeClearance Level Secret Category Field Engineering Location Doha, Qatar Onsite Workplace **Requisition Type**:Regular****: **Your Impact**: Own your opportunity to work with the largest government agency in the nation. Make an impact by advancing the Department of Defense’s mission to keep our country safe and secure. - Tech Control Facility Technician...
-
Fleet Coordinator
4 days ago
Doha, Qatar FLANK Tech Full timeJob Title:* Fleet Coordinator *Company:* Flank Tech *Location:* Doha *Job Type:* Full-Time *About Us:* Flank Tech is a leading taxi company dedicated to providing efficient and reliable Limousine Management services. We are currently seeking a motivated and detail-oriented Fleet Coordinator to manage our fleet and ensure smooth operations. *Job...
-
Tech Maintenance Assistant
6 days ago
Doha, Qatar Johnson Controls Full time**What you will do** The Tech Maintenance Assistant will be reporting directly to the Project Supervisor HVAC. As part the HVAC Aftermarket team you will be based in Qatar and support the technical team in install, service, repair and carry out preventative maintenance on refrigeration systems and equipment such as reciprocations and screw compressors,...
-
Associate Ndt Tech
6 days ago
Doha, Qatar McDermott Full time**Company Overview**: People power our future. That is why advancing a dynamic, inclusive environment, where everyone grows and thrives is critically important to us. Our ingenuity fuels daily life. Together, we’ve forged some of the most trusted partnerships across the energy value chain to make what was once just an idea a reality: laying subsea...
-
Associate Ndt Tech
3 days ago
Doha, Qatar McDermott Full time**Company Overview** People power our future. That is why advancing a dynamic, inclusive environment, where everyone grows and thrives is critically important to us. Our ingenuity fuels daily life. Together, we’ve forged some of the most trusted partnerships across the energy value chain to make what was once just an idea a reality: laying subsea...
-
Tech Support Analyst
4 days ago
Doha, Qatar UBS Full timeQatar - Information Technology (IT) - Group Functions **Job Reference #** - 277828BR **City** - Doha **Job Type** - Full Time **Your role** - Are you highly motivated in solving technology issues? Are you at your best when supporting others? Do you work well in a team environment? - We’re looking for someone that can: - support IT Services & Products...
-
IT Helpdesk Support
5 days ago
Doha, Qatar Vistas Global Full timeWe are looking to hire a qualified IT Helpdesk Support who can join our dynamic team. - Escalate tickets to resolver groups when required. - Install and configure computers and peripherals. - Diagnose computer problems, technical hardware and software issues in order to identify issues that require a specialist. - Ensure high standards of confidentiality to...
-
IT Support Engineer
6 days ago
Doha, Qatar FIFA CUP 2022 Full timeMinimum 2 years experience Proven experience in customer service agent role Experience as an IT technician or other IT support role Good understanding of computer systems printers mobile devices and other tech products Excellent experience using most Microsoft products including word excel and PowerPoint Excellent experience in windows 10 including...
-
Power Generation Tech- QAtar
5 days ago
Doha, Qatar Raytheon Full time**Date Posted**: 2024-06-17 **Country**: United States of America **Location**: TX001: El Paso 7201 Montana Avenue, El Paso, TX, 79925 USA **Position Role Type**: Onsite At Raytheon, the foundation of everything we do is rooted in our values and a higher calling - to help our nation and allies defend freedoms and deter aggression. We bring the strength of...
-
IT Support Engineer
6 days ago
Doha, Qatar FIFA CUP 2022 Full timeMinimum 2 years experience Proven experience in customer service agent role Experience as an IT technician or other IT support role Good understanding of computer systems printers mobile devices and other tech products Excellent experience using most Microsoft products including word excel and PowerPoint Excellent experience in windows 10 including...
-
Technical Support Engineer
2 weeks ago
Doha, Qatar People Dynamics Full timePosition: TS engineer Duration of contract : 4 Month Gender : Female Visa : Family Sponsorship - Register all incoming incident/ request and take end to end ownership to track the progress till timely closure. - Good understanding of Desktops, Laptops, tablets and latest tech gadgets and features. - Coordinate with multiple IT vendors and ISP providers. -...
-
IT Support Tech,sr
6 days ago
Doha, Qatar Parsons Full time**Minimum Clearance Required to Start**: Not Applicable/None **SPECIFIC RESPONSIBILITIES**: - Provides in-person analytical and technical support for the installation, repair, preventive maintenance, troubleshooting, upgrades, modifications and enhancements to individual workstations, personal computers, related hardware, and software. May have special...
-
L2 Application
1 week ago
Doha, Qatar CANDIDZONE Technologies Full timeWe are hiring a Level 2 Application Support to work under our reputed client in Qatar. **Minimum Requirements**: - Bachelor’s degree in Computer Science, IT /Engineering or related field. - 5+ years hands - on experience with ERP implementations (Oracle, SAP, Microsoft) & supporting SQL Server. - Hands - on experience with making functional setup and...
-
Tech Summer Intern
1 week ago
Doha, Qatar UBS Full timeQatar - Information Technology (IT) - Group Functions **Job Reference #** - 272947BR **City** - Doha **Job Type** - Full Time **Your role** - Do you have a passion for technology and want to delve deeper into the digital world? Do you want to turn your interest into a work experience? - Join us in Qatar and play an active role in the evolution of the...
-
Technical Support Engineer
6 days ago
Doha, Qatar People Dynamics Full timePosition : Technical Support Engineer (17 positions) Contract : 5 months renewable contract outsourced through People Dynamics - Ensure 24x7 smooth operations of IT, implement appropriate corrective and preventive actions to improve systems availability and stability. - Ensure that all incidents reported to IT service desk are responded to efficiently and...
-
Associate Quality Ops Tech
6 days ago
Doha, Qatar McDermott Full time**Company Overview** People power our future. That is why advancing a dynamic, inclusive environment, where everyone grows and thrives is critically important to us. Our ingenuity fuels daily life. Together, we’ve forged some of the most trusted partnerships across the energy value chain to make what was once just an idea a reality: laying subsea...
-
Tech Control Facility Technician Ii
6 days ago
Doha, Qatar General Dynamics Information Technology Full timeClearance Level - Secret Category - Field Engineering Location - Doha, Qatar **Travel Required**:Less than 10%****: **Public Trust**:None****: **Requisition Type**:Regular****: Must meet the certification requirement of DoD 8570.01-M or otherwise stated in SPIN-C or individual task order. The contractor is expected to have, but is not limited to, the...