Tech Support Analyst

5 days ago


Doha, Qatar UBS Full time

Qatar
- Information Technology (IT)
- Group Functions

**Job Reference #**
- 277828BR

**City**
- Doha

**Job Type**
- Full Time

**Your role**
- Are you highly motivated in solving technology issues? Are you at your best when supporting others? Do you work well in a team environment?
- We’re looking for someone that can:
- support IT Services & Products for the Wealth Management Front-Office and the Business Solutions Hub in Doha/Qatar
- uphold high standards coordinating IT issues to timely resolution
- explore and define workarounds for errors, oversee remedial steps, and initiate process improvements from the location
- familiarize yourself with the relevant internal processes and risk metrics, meeting deadlines and ensuring applicable policies are followed appropriately
- collaborate within the region across multiple teams, build and maintain a wide network

**Your team**
- You’ll be working in one of the divisions in Group Technology, Chief Digital Information Office in Doha, Qatar. The team provides support to the WM front office business and Group Functions, by ensuring the quality and stability of the Information Technology desktop environment. We're a truly global and friendly group of people. And we strive to support your career development, internal mobility and work-life balance

**Your expertise**
- ideally 2-3 years of experience in End User Support
- service operation, Windows 10 and Office 365, iPhone / iPad / Android / Windows devices
- troubleshooting Microsoft Operating systems on both Physical Hardware or Virtualized environments (persistent and non-persistent VDI)
- basic network equipment and routing / networking knowledge, agile Delivery and Framework involvement
- incident and problem management, and managing escalations
- IT project assistance, BCM maintenance and support

**About us**
- UBS is the world’s largest and only truly global wealth manager. We operate through four business divisions: Global Wealth Management, Personal & Corporate Banking, Asset Management and the Investment Bank. Our global reach and the breadth of our expertise set us apart from our competitors.
- With more than 70,000 employees, we have a presence in all major financial centers in more than 50 countries. Do you want to be one of us?

**How we hire**

**Join us**
- At UBS, we embrace flexible ways of working when the role permits. We offer different working arrangements like part-time, job-sharing and hybrid (office and home) working. Our purpose-led culture and global infrastructure help us connect, collaborate, and work together in agile ways to meet all our business needs.
- From gaining new experiences in different roles to acquiring fresh knowledge and skills, we know that great work is never done alone. We know that it's our people, with their unique backgrounds, skills, experience levels and interests, who drive our ongoing success. Together we’re more than ourselves. Ready to be part of #teamUBS and make an impact?

**Disclaimer / Policy Statements**
- UBS is an Equal Opportunity Employer. We respect and seek to empower each individual and support the diverse cultures, perspectives, skills and experiences within our workforce.


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