Senior Flight Crew Service Support Officer
9 hours ago
About the role:
As a Senior Flight Crew Service Support Officer you will be responsible to Provides a ccomprehensive Flight Crew Welfare Support Service to Flight Crew in an effective and timely manner, so as to ensure they are provided with an optimal level of support. Forges a professional yet amicable relationship in order to reduce the stress level of new hired pilots and allow them to focus on completing their training successfully.- Liaise with Al Maha Services to facilitate the Immigration process and arrange transport from Hamad International Airport.-
- Maintain regular communication to answer questions from new Flight Crew.-
- Organise the checklists in regards to transport, taxi services, rent a car, laundry services, hotel/ restaurants, shopping malls, location of QR buildings, colour maps indicating main roads/ highways and schools to ensure Flight Crew are familiarized with the basic requirements to settle down.-
- Liaise with Facilities in regards to the assigned accommodation ensuring process is followed.-
- Liaise with HR and/ or other departments with regards to medical process & finger printing for smooth residence permit processing.-
- Assist newly hired pilots in opening of their bank accounts and provide them their medical insurance cards ensuring their induction in the company is at five-star level.-
- Provide newly hired pilots with their training details/ schedules to ensure they are provided with clear and concise information for future activities related to their duties.-
- Provide appropriate advise, guidance and counselling to Flight Crew ensuring their concerns are addressed from a psychological perspective e.g. crew is homesick or has any issue outside of work.-
- Liaise with relevant departments to manage crew complaints and Welfare needs in an effective and efficient manner.-
- Coordinate all Welfare investigations / actions with relevant stakeholders confirming the details are recorded and maintained for future reference.-
- Provide assistance to Flight Crew members by accompanying them to the police station/ public prosecution department in the event of an official or personal legal matter including out of office hours.-
- Communicate and follow up on wellbeing of Flight Crew members in cases of long term sickness and hospitalization until the crew resumes duty. Qualifications
About you:
- Bachelor’s Degree or Equivalent with Minimum 4 years of job-related experience- Qatari Nationals are not applicable.- Specialist - minimum 5 years of job-related experience required_- In-depth knowledge vis-à-vis Flight Crew, life in Doha- Experience in hospitality, social services field would be an added advantage- Previous experience in customer service, human resources and rostering.- Excellent written, oral English communication_- Smart and confident personality- Willingness to work in shifts 24x7- Team player, set clear direction and manage workflow.- Ability to foster teamwork among team members.- Willingness to be proactive and make new joiner feel at home- Valid Qatari driver’s License- Ability to coordinate/ communicate/ interact well with other departments- Must be able to demonstrate empathy with a multinational team of Flight Crew
**About Qatar Airways Group**
Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We’ve grown fast, broken records and set trends that others follow. We don’t slow down by the fear of failure. Instead, we dare to achieve what’s never been done before.
So whether you’re creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination. Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries, and be part of a truly global community
**Be part of an extraordinary story**
Your skills. Your imagination. Your ambition. Here, there are no boundaries to your potential and the impact you can make. You’ll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience. You have the chance to be a part of our future, and build the life you want while being part of an international community.
Our best is here and still to come. To us, impossible is only a challenge. Join us as we dare to achieve what’s never been done before.
Together, everything is possible
-
Manager Flight Crew Service Support
2 weeks ago
Doha, Qatar Qatar Airways Full timeAbout the role: As a Manager of Flight Crew Service Support, you will be responsible to support the Vice President of Flight Operations (VPFO) in his role by managing the relationship between the Company and individual crew and monitoring continued compatibility, particularly in respect of attendance, attitude, commitment, and co-operation. To maintain...
-
Crew Control Support Officer
2 weeks ago
Doha, Qatar Qatar Airways Full time**About the role** The Crewing Support Officer is the front office contact of the Crew Control Department. They provide on-site face-to-face communication and support for flight crew and cabin crew in relation to their roster, duty sign in/out and crew documentation in order to ensure a flawless flow for departure and arrival duties of crew. They provide...
-
Senior Crewing Officer
9 hours ago
Doha, Qatar Qatar Airways Full timeAbout the role We are recruiting for Senior Crewing Officer role within Qatar Executive. In this role, you are responsible for creating legal and optimized roster for Pilots and Cabin Crew using optimization systems. You will ensure all other roster-related activities are performed within deadlines and meets the Qatar Civil Aviation Authority requirements....
-
Pre-ops and Crew Control Officer
2 weeks ago
Doha, Qatar Qatar Airways Full time**About the role** The Pre-Ops and Crew Control officer works within integrated Operations Center (IOC) and is responsible for carrying out crew roster maintanance, monitoring and support activities to meet operational requirements and situations either within the 'Day-Of-Ops' window or 'Pre-Ops wondow' as required. it is a 24/7 shift work in the IOC and...
-
Customer Experience
3 weeks ago
Doha, Qatar Qatar Airways Full time**About the role** You will have to oversee a variety of Cabin Services related processes specific to Cabin Crew Operations and act as the focal point for customer service recovery. **Operational role includes**: Provide necessary support services to aid Crew Operations during pre-departure and post - arrival sessions by providing necessary information and...
-
Senior Crew Control
2 weeks ago
Doha, Qatar Qatar Airways Full time**About the role** The Senior Crew Control & Pre-Ops officer supervises the duty crew control/ Pre-Ops team within the IOC and is responsible for ensuring flight coverage and operational crew compliance post roster publication. The role is responsible for crew schedule management during disruption situations and for ensuring rosters are maintained in...
-
Senior Flight Dispatcher
4 days ago
Doha, Qatar Qatar Airways Full time**About the role** To exercise operational control and supervision of flights to ensure that all flight operations are conducted according to Qatar Civil Aviation Authority (QCAA) and Civil Aviation Regulation (QCAR). To act as a close link between the QR aircraft in-flight and delivering technical and operational support to IOC stakeholders within his...
-
Crew Hotels and Allowances Officer
7 months ago
Doha, Qatar Qatar Airways Full time**About the role**: Qatar Airways are pleased to announce an incredibly exciting opportunity to join our Flight Operations team as a Crew Hotels and Allowances Officer. As a Crew Hotels & Allowances Officer, you will establish and maintain proper and timely coordination/ controls with all departments involved in the allowance process (form origin to payment...
-
Crew Training Planning Officer
7 months ago
Doha, Qatar Qatar Airways Full timeWe are pleased to announce an exciting opportunity to be part of our Crew Training Planning & Qualifications team as Crew Training Planning Officer in Doha, Qatar. **About the Role** As a Crew Training Planning Officer, you will be responsible to allocate flight crew training activities within roster production deadlines and when necessary, assisting with...
-
Crew Qualifications
3 weeks ago
Doha, Qatar Qatar Airways Full time**About the role**: As a Crew Qualifications & Records Officer responsible to maintain all flight and cabin crew operational records and qualifications. This role is essential for the on-going regulatory compliance and continuity of airline operations. The role requires liaison and coordination with Flight Crew and Cabin Crew management, HR, Training...
-
Crew Training Planning Officer
2 months ago
Doha, Qatar Qatar Airways Full time**About the role**: We are pleased to announce an exciting opportunity to be part of our Crew Resources team as a Crew Training Planning Officer to be based in Doha, Qatar. As a Crew Training Planning Officer, you will be responsible for allocating flight crew training activities within roster production deadlines and when necessary, assisting with...
-
Crew Rostering Officer
7 months ago
Doha, Qatar Qatar Airways Full time**About the role**: Qatar Airways are pleased to announce an incredibly exciting opportunity to join our Crew Resources team as a Crew Rostering Officer to be based in Doha, Qatar. As a Crew Rostering Officer, you will be responsible for creating legal, optimised roster for pilots and cabin crew using specialised optimisation systems, and ensuring that all...
-
Crew Training Planning Officer
2 days ago
Doha, Qatar Qatar Airways Full time**About the role** Crew Training Planning Officer is responsible to allocate flight crew training activities within roster production deadlines and when necessary, assisting with disruption recovery on the published rosters. It is essential that the CTPO monitors training results and ongoing compliance, taking action to remedy or escalate any issues as...
-
Operations Support Officer
2 weeks ago
Doha, Qatar Qatar Airways Full time**About the role** We are recruiting for Operations Support Officer, to be based in Doha, Qatar. The Operations Support Officer will Asist VPO, Training Management and Fleet Management with all tasks related to the Operations and Crew Training areas. In this role key responsibilities will include managing, organizing a wide range of confidential tasks and...
-
Air Cabin Crew
7 months ago
Doha, Qatar Aurawoo International Full timeDoha - **Job Country**: Qatar - **Job Industry**: Transport & Logistic - **Job Profile**: Air Cabin Crew - **Training Duration**: 1 month - **Number of Jobs Opening**: 45 - **Salary**: 80000 ( 80000 - 150000 Per Month) - **Job Type**:Full Time - **Visa**: Provided by company - **Food**:Provided by company - **Accommodation**:Provided by company - **Air...
-
Senior Business Support Officer
5 months ago
Doha, Qatar Qatar Airways Full time**About the role**: Qatar Airways are pleased to announce an incredibly exciting opportunity to join our Flight Operations team as a Senior Business Support Officer. As a Senior Business Support Officer, you will support the Manager Flight Operations Business Support in delivering a range of services and initiatives across the Flight Operations Division....
-
Flight Crew Licensing Coordinator
4 days ago
Doha, Qatar Qatar Airways Full time**About the role** Process issuance/renewal of various types of licenses for Flight Deck crew of all fleets through QCAA in a timely manner, ensuring there is no impact in the crew rosters due to non-availability of licenses. The role includes, but is not limited to the following responsibilities: Liaise with the respective Fleet Training Managers to...
-
Crew Qualifications
8 months ago
Doha, Qatar Qatar Airways Full timeWe are pleased to announce an exciting opportunity to be part of our Crew Training Planning & Qualifications Department as Crew Qualifications & Records Officer in Doha. **About the Role** As a Crew Qualifications & Records Officer, you will be responsible in maintaining all flight and cabin crew operational records and qualifications. It is essential for...
-
Flight Dispatcher
3 weeks ago
Doha, Qatar Qatar Airways Full timeAs a Flight dispatcher you responsibilites are to undertake Flight Planning activities using the LIDO (Lufthansa Integrated Dispatch Operations) flight planning system, TOPS (Total Operations System), and Performance tools considering safety and economy complying with the aircraft limitations, local and international aviation regulations. To ensure flight...
-
Flight Simulator Training Device Support Engineer
7 months ago
Doha, Qatar CAE Full time**Role and Responsibilities** **About the role**: We are looking to hire an enthusiastic Flight Simulator Training Device (FSTD) Support Engineer to join us. In this position you will join our Team in Doha looking after flight simulators used by Qatar Airways. You will be responsible for performing routine FSTD support technical tasks, working in...