Senior Flight Crew Service Support Officer

7 days ago

Doha, Qatar Qatar Airways Full time

About the role:
As a Senior Flight Crew Service Support Officer you will be responsible to Provides a ccomprehensive Flight Crew Welfare Support Service to Flight Crew in an effective and timely manner, so as to ensure they are provided with an optimal level of support. Forges a professional yet amicable relationship in order to reduce the stress level of new hired pilots and allow them to focus on completing their training successfully.- Liaise with Al Maha Services to facilitate the Immigration process and arrange transport from Hamad International Airport.-
- Maintain regular communication to answer questions from new Flight Crew.-
- Organise the checklists in regards to transport, taxi services, rent a car, laundry services, hotel/ restaurants, shopping malls, location of QR buildings, colour maps indicating main roads/ highways and schools to ensure Flight Crew are familiarized with the basic requirements to settle down.-
- Liaise with Facilities in regards to the assigned accommodation ensuring process is followed.-
- Liaise with HR and/ or other departments with regards to medical process & finger printing for smooth residence permit processing.-
- Assist newly hired pilots in opening of their bank accounts and provide them their medical insurance cards ensuring their induction in the company is at five-star level.-
- Provide newly hired pilots with their training details/ schedules to ensure they are provided with clear and concise information for future activities related to their duties.-
- Provide appropriate advise, guidance and counselling to Flight Crew ensuring their concerns are addressed from a psychological perspective e.g. crew is homesick or has any issue outside of work.-
- Liaise with relevant departments to manage crew complaints and Welfare needs in an effective and efficient manner.-
- Coordinate all Welfare investigations / actions with relevant stakeholders confirming the details are recorded and maintained for future reference.-
- Provide assistance to Flight Crew members by accompanying them to the police station/ public prosecution department in the event of an official or personal legal matter including out of office hours.-
- Communicate and follow up on wellbeing of Flight Crew members in cases of long term sickness and hospitalization until the crew resumes duty. Qualifications

About you:
- Bachelor’s Degree or Equivalent with Minimum 4 years of job-related experience- Qatari Nationals are not applicable.- Specialist - minimum 5 years of job-related experience required_- In-depth knowledge vis-à-vis Flight Crew, life in Doha- Experience in hospitality, social services field would be an added advantage- Previous experience in customer service, human resources and rostering.- Excellent written, oral English communication_- Smart and confident personality- Willingness to work in shifts 24x7- Team player, set clear direction and manage workflow.- Ability to foster teamwork among team members.- Willingness to be proactive and make new joiner feel at home- Valid Qatari driver’s License- Ability to coordinate/ communicate/ interact well with other departments- Must be able to demonstrate empathy with a multinational team of Flight Crew

**About Qatar Airways Group**

Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We’ve grown fast, broken records and set trends that others follow. We don’t slow down by the fear of failure. Instead, we dare to achieve what’s never been done before.

So whether you’re creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination. Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries, and be part of a truly global community

**Be part of an extraordinary story**

Your skills. Your imagination. Your ambition. Here, there are no boundaries to your potential and the impact you can make. You’ll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience. You have the chance to be a part of our future, and build the life you want while being part of an international community.

Our best is here and still to come. To us, impossible is only a challenge. Join us as we dare to achieve what’s never been done before.

Together, everything is possible

  • Senior Crewing Officer

    7 days ago

    Doha, Qatar Qatar Airways Full time

    About the role We are recruiting for Senior Crewing Officer role within Qatar Executive. In this role, you are responsible for creating legal and optimized roster for Pilots and Cabin Crew using optimization systems. You will ensure all other roster-related activities are performed within deadlines and meets the Qatar Civil Aviation Authority requirements....

  • Cabin Crew Support Officer

    3 days ago

    Doha, Baladīyat ad Dawḩah, Qatar Qatar Airways Full time

    About The JobWe are looking for a reliable and efficient Cabin Crew Support Officer to join our team. As a key member of our operations, you will provide essential support to various departments within the Cabin Services Division.Your responsibilities will include managing office supplies, sorting and distributing mail, and segregating documents in Flight...

  • Cabin Services

    6 days ago

    Doha, Qatar Qatar Airways Full time

    **About the role** You will have to oversee a variety of Cabin Services related processes specific to Cabin Crew Operations and act as the focal point for customer service recovery. **Operational role includes**: Provide necessary support services to aid Crew Operations during pre-departure and post - arrival sessions by providing necessary information and...

  • Senior Flight Dispatcher

    2 weeks ago

    Doha, Qatar Qatar Airways Full time

    **214082**Job Posting** Mar 5, 2025, 11:04:21 PM | **Primary Location** Doha | **Unposting Date** Mar 13, 2025, 3:59:00 PM **Description** **About the role** Qatar Airways are pleased to announce an incredibly exciting opportunity to join our Flight Operations - Navigation Services team as a Senior Flight Dispatcher. As a Senior Flight Dispatcher, you...

  • Flight Attendant

    2 days ago

    Doha, Baladīyat ad Dawḩah, Qatar QATAR Airways Full time

    Job descriptionAbout the role:Qatar Airways are pleased to announce an incredibly exciting opportunity to join our Flight Operations team as a Flight Crew Service Support Manager.As a Flight Crew Service Support Manager, you will be responsible for managing relationship between the company and the Flight Crew population by addressing their welfare issues...

  • Senior Customer Support Officer

    2 days ago

    Doha, Baladīyat ad Dawḩah, Qatar QATAR Airways Full time

    About the role:Qatar Airways are pleased to announce an incredibly exciting opportunity to join our Flight Operations team as a Senior Business Support Officer.As a Senior Business Support Officer, you will support the Manager Flight Operations Business Support in delivering a range of services and initiatives across the Flight Operations Division. You will...

  • Crew Hotels and Allowances Officer

    6 days ago

    Doha, Qatar Qatar Airways Full time

    **About the role**: Qatar Airways are pleased to announce an incredibly exciting opportunity to join our Flight Operations team as a Crew Hotels and Allowances Officer. As a Crew Hotels & Allowances Officer, you will establish and maintain proper and timely coordination/ controls with all departments involved in the allowance process (form origin to payment...

  • Crew Lead

    2 days ago

    Doha, Baladīyat ad Dawḩah, Qatar QATAR Airways Full time

    Job descriptionAbout the role:Qatar Airways are pleased to announce an incredibly exciting opportunity to join our Flight Operations team as a Flight Crew Service Support Manager.As a Flight Crew Service Support Manager, you will be responsible for managing relationship between the company and the Flight Crew population by addressing their welfare issues...

  • Crew Training Planning Officer

    1 week ago

    Doha, Qatar Qatar Airways Full time

    **About the role** Crew Training Planning Officer is responsible to allocate flight crew training activities within roster production deadlines and when necessary, assisting with disruption recovery on the published rosters. It is essential that the CTPO monitors training results and ongoing compliance, taking action to remedy or escalate any issues as...

  • Crew Training Planning Officer

    6 days ago

    Doha, Qatar Qatar Airways Full time

    **About the Role** As a Crew Training Planning Officer, you will be responsible to allocate flight crew training activities within roster production deadlines and when necessary, assisting with disruption recovery on the published rosters. It is essential that the CTPO monitors training results and ongoing compliance, taking action to remedy or escalate any...

  • Crew Training Planning Officer

    6 days ago

    Doha, Qatar Qatar Airways Full time

    **About the role**: As the Crew Training Planning Officer, you will be responsible in allocating flight crew training activities within roster production deadlines and when necessary, assisting with disruption recovery on the published rosters. It is essential that the CTPO monitors training results and ongoing compliance, taking necessary action to remedy...

  • Crew Rostering Officer

    6 days ago

    Doha, Qatar Qatar Airways Full time

    **About the role**: Crew Rostering Officer is responsible for creating legal, optimised roster for pilots and cabin crew using specialised optimisation systems, and ensuring that all roster-related activities are performed within deadlines. **Accountabilities**: - Ensure QCAA regulations and requirements, company policies and procedures are complied with...

  • Senior Business Support Officer

    2 days ago

    Doha, Baladīyat ad Dawḩah, Qatar Talent Pal Full time

    About therole :Qatar Airways are pleased to announce an incredibly excitingopportunity to join our Flight Operations team as a Senior BusinessSupport Officer.As aSenior Business Support Officer you will support the Manager FlightOperations Business Support in delivering a range of services andinitiatives across the Flight Operations Division.You will...

  • Senior Liaison Officer

    3 days ago

    Doha, Qatar Qatar Airways Full time

    **About the role** We are recruiting for Senior Liaison Officer, to be based in Doha, Qatar. The role of Senior Liaison Officer is fully responsible to manage an effective liaison between Integrated Training Centre (ITC) at Flight Operations and external Customer’s/Supplier’s chain to ensure training services are delivered as per division’s training...

  • Flight Operations Administrative Coordinator

    3 days ago

    Doha, Baladīyat ad Dawḩah, Qatar Qatar Airways Full time

    Job SummaryAs a Flight Operations Administrative Coordinator, you will play a crucial role in supporting various departments within the Cabin Services Division. Your primary responsibility will be to manage administrative tasks, including managing supplies, sorting mail, and segregating documents in Flight Briefs received regularly.You will also be...

  • Flight Security Officer

    14 hours ago

    Doha, Qatar Qatar Airways Full time

    The role: - Carry out pre-flight and post-flight security checks. - Carry out thorough searches utilizing equipment such as explosive detectors, metal detectors and search mirrors. - Process Immigration and aircraft access control. - Prevent breaches of aviation security in the area assigned. - Respond to any incidents in the vicinity of the aircraft. -...

  • Flight Crew Licensing Officer

    5 days ago

    Doha, Qatar Qatar Airways Full time

    **About the role**: Some responsibilities of the role include: - To prepare course completion certificates after various types of training is completed in accordance with QCAA regulations for issuance of licenses. - To attend and assist all new flight deck crew new joiners with regards to their licensing procedures and coordinate with QCAA for smooth...

  • Flight Crew Licensing Coordinator

    1 week ago

    Doha, Qatar Qatar Airways Full time

    **About the role** Process issuance/renewal of various types of licenses for Flight Deck crew of all fleets through QCAA in a timely manner, ensuring there is no impact in the crew rosters due to non-availability of licenses. The role includes, but is not limited to the following responsibilities: Liaise with the respective Fleet Training Managers to...

  • Qatar Airways Flight Attendant Careers

    6 days ago

    Doha, Baladīyat ad Dawḩah, Qatar Qatar Airways Full time

    Welcome to Qatar AirwaysWe're a global airline that's passionate about delivering exceptional customer experiences. As a member of our Cabin Crew team, you'll have the opportunity to travel the world while providing top-notch service to our passengers. With a focus on safety, security, and customer satisfaction, we're committed to making every flight a...

  • Crew Control Training and Recovery Officer

    4 days ago

    Doha, Qatar Qatar Airways Full time

    We are pleased to announce an exciting opportunity to be part of our Crew Training Planning & Qualifications as Crew Control Training & Recovery Officer in Doha. **About the Role** In this role, you will be responsible to ensure training disruptions for Flight Deck and Cabin Crew are recovered in accordance with QCAA regulations and company...