Restaurant Captain Waiter

2 weeks ago

Doha, Qatar HK Trading and Restaurant Solutions Co. Full time

Position**:Restaurant Captain Waiter**

Monthly Salary**:From QAR 2,300++ OR QAR 3,500** (Full package / All in)

*++ Shared accommodation and transportation

**Overview**: As a Captain Waiter, you will be a vital part of our restaurant's front-of-house team, responsible for providing exceptional service to our valued guests. Your role is to lead the waitstaff and ensure a seamless dining experience for customers. As a highly skilled and experienced server, you will exemplify professionalism, hospitality, and efficiency, guiding the team to deliver outstanding service and uphold the restaurant's standards.

**Responsibilities**:
Team Leadership and Training:

- Lead and supervise the waitstaff, ensuring they are knowledgeable about menu offerings, daily specials, and service procedures.
- Conduct pre-shift meetings to communicate important information and delegate responsibilities effectively.
- Provide ongoing training and mentoring to improve the team's skills and service standards.

Guest Service Excellence:

- Set an example of exceptional customer service, greeting guests warmly, and attending to their needs throughout the dining experience.
- Handle guest inquiries, concerns, and special requests promptly and professionally.
- Ensure that guests' dining experiences meet or exceed their expectations.

Dining Room Management:

- Oversee the organization and flow of the dining room, ensuring efficient seating and timely service.
- Coordinate with the kitchen team to ensure accurate and prompt delivery of orders.
- Monitor table turnover and guest satisfaction to maximize dining room efficiency.

Upselling and Menu Knowledge:

- Demonstrate an in-depth understanding of the menu, including ingredients, preparation methods, and wine pairings.
- Encourage and guide the waitstaff in upselling and promoting featured items to enhance the dining experience and revenue.

Health and Safety Compliance:

- Ensure compliance with health and safety regulations, maintaining a clean and safe environment for guests and staff.
- Monitor and enforce proper hygiene and sanitation practices within the restaurant.

Handling Guest Feedback:

- Address guest feedback and complaints professionally and efficiently, resolving issues to the guests' satisfaction.
- Report feedback and suggestions to the management team for continuous improvement.

Team Communication and Coordination:

- Foster effective communication within the team and with other departments to ensure smooth operations.
- Collaborate with the kitchen staff and management to optimize service flow and guest satisfaction.

**Qualifications**:

- Proven experience as a Senior Waiter or Captain Waiter in a reputable restaurant.
- Excellent communication and interpersonal skills to interact with guests and team members effectively.
- Strong leadership abilities, with the capacity to motivate and guide the waitstaff to provide exceptional service.
- Extensive knowledge of food and beverage offerings, wine pairings, and fine dining etiquette.
- Ability to handle high-pressure situations and solve problems quickly and diplomatically.
- Flexibility to work during peak business hours, evenings, weekends, and holidays as required.

Join our team as a Captain Waiter, and contribute to creating memorable dining experiences for our guests. Your expertise and leadership will play a significant role in ensuring the restaurant's success and maintaining its reputation for excellence.

**Salary**: QAR2,300.00 - QAR3,500.00 per month

Application Question(s):

- IMPORTANT: Please make sure to answer all the the pre-screening questions below. Applications with incomplete answers and CVs without photo are automatically rejected. This recruitment campaign is for Qatar residents only. Applications from outside of Qatar will not be accepted, unless otherwise stated.
- In which country are you currently located?
- Which country are you from? (Nationality)
- What is your age right now?
- Do you have a valid Qatar ID?
- Have you been interviewed by our company before? Yes or No? PREVIOUSLY INTERVIEWED APPLICANTS NEED NOT APPLY AGAIN.
- Have you read the minimum requirement and salary details that we are offering for this role? Yes or No?
- If selected for this role, how soon can you join our company after signing an offer letter? Give number of days.
- Did you work as a Restaurant Captain Waiter before? Yes or No? If Yes, in which country and what is the name of the restaurant.

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