Cigar Sommelier

**THE ROLE**

This position is concerned with being responsible for Cigar Program within the project for service rules, policy, procedure & etiquette, in line with our motto.

**FOOD AND BEVERAGE MISSION STATEMENT**

Food & Beverage will be recognized as the market leader by providing consistent and personalized service, by offering innovative concepts and products, not yet available on the market. We are committed to create an environment where teamwork is honored, honesty and integrity are valued. Our well trained and professional colleagues will be focused on delivering high quality products and memorable experiences that will strengthen our customer engagement in the resort and through social media.

Raffles is a place where the well-being of our guests is our main priority. We will emotionally engage the local and international community, anticipate and exceed their wishes and needs, thus creating guests for life. Our Food and Beverage outlets will capture the attention of global media, making it the first choice for international awards and social events and becoming the benchmark for Local and international Food & Beverage industry.

Our financial success will strengthen the food and beverage reputation amongst current and new owners, by achieving Top Line Revenue and high EBITA surpassing their budget expectations. It is our responsibility and commitment to give back to the community by being a true heartist Ambassador.

**OUR MOTTO**

Gracious with people, ruthless with standards and hungry for more.

**GROOMING**

Our appearance is a statement of who we are. Our grooming should create a professional image at work that is why our every team member needs to follow the grooming standards at all the time.

**PERSONAL ATTRIBUTES**
- Motivator & Proactive
- Team player
- Positive attitude and well-spoken
- People person
- Result driven
- Open-minded
- Display initiative
- Organized
- Commitment to professional values
- Thinking out of the box

**KEY ROLES & RESPONSIBILITIES**
- Ensure correct grooming standards are followed at all times
- Responsible for ordering, receiving, inventory, organizing and selling cigars for F&B areas
- Ensure the cigar humidor is always in best condition with available selection of wines in the menu
- Organize wine tasting events
- Advise guests on wines and spirits based on their personal tastes and cigar choices
- Takes part in monthly inventories and manages stocks under his/her responsibility
- Analyses results and implements corrective actions as necessary
- To ensure that all stocks and supplies are requested on time, correct levels maintained and stored under optimum conditions.
- Exceed guest satisfaction by knowing preferences and update profiles
- Maintain detailed knowledge of the restaurant menu & daily specials at all times
- To be familiar with the beverage service including glasses used and appropriates garnishes
- Following up financial, LQA, TrustYou and Forbes targets on a daily basis
- Anticipate and service of guests' requirements at all times
- Following up daily financial targets of area/division
- Use opening and closing checklist to ensure smooth opening and closing of the venue
- Ensure service stations are constantly cleared and re-stocked during service
- Present menus in a proactive manner
- To feel empowered and accountable within the work place
- Keep manager on duty updated of any guest feedback so they can update the Glitch Report
- Maintains the HACCP & FIFO standards as required by the regional governing body
- Follow Hotel Evacuation Policy in case of an Emergency
- Attend all necessary briefings and training sessions as instructed by the Manager
- Handle financial procedures according to guidelines set by the finance department
- Identify potential problems and anticipate guest needs, ask for assistance before service breakdown occurs
- Perform any duties and special projects as requested by management whether in your own department or any other department in the hotel
- All issues and negative guest feedbacks needs to be properly reported on glitch system
- Follow humidor care program at all times, and report issues through the system to maintenance