Hotel Concierge

3 days ago

Doha, Qatar Vistas Global Full time

**Hotel Concierge / Guest Relation / Receptionist**

**WHO WE LOOK FOR**:
We look for Hotel Concierge team who share a passion for excellence and who infuse that enthusiasm into everything they do in a most sophisticated way towards achieving the goal - to consistently provide an exemplary customer service.

**What you will be doing**:

- Fill all reasonable in-house guest requests or requirements; anticipate needs, respond to all guest complaints, record such in a timely manner, and take action when needed
- Handles all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible
- Assure that desk collateral and information for restaurants, activities, attractions, maps and other local attractions are updated and current
- Create focused conversations with guests which identify their personal preferences
- Be proactive and anticipate the complete requirements of each guest in order to make their unique experience a success
- Respond to all guests’ needs and requests, utilizing proper communication skills within resources, and other departments, when appropriate
- Maintain a daily record of all guest requests, reservations and confirmations for guests
- Communicate all important details to management and colleagues regarding internal and external events, resources and possible challenges
- Assists guest in the recommendation, booking and organizing of sightseeing/shopping/arts and cultural activities
- Has thorough information about hotel outlets, facilities and services to assist the guests
- Has through knowledge about the city, attractions, historical places and activities
- Updates and controls sign board information according to the event orders
- Checks arrival times of the VIP guests
- Maintains tidiness of the front of the house and luggage storage room for concierge
- Responsible for receiving, distributing, sending and holding mail and messages
- Ensures precise counting of group luggage upon arrival and departure
- Knows and follows the fire and the safety regulations of the hotel
- Performs other duties assigned by his/her supervisor

**Preferred Qualifications and Skills**:

- Preferred at least 1-3 years of experience in a luxury hotel in Concierge/Guest Relations /

**Front Office responsibilities**
- Degree/Diploma in Hospitality Management
- Ability to multi-task in a high-volume environment, utilizing a variety of computer systems to check in and out, run daily reports, select / assign rooms arriving guests, and restaurant / activity / spa reservation systems
- Knowledge of the city, activities, and restaurants. Willing to experience various restaurants and / or activities in the city to gain more knowledge of venues.
- Excellent English written and verbal grammar and composition skills. Arabic speaker is preferred.
- Ability to work from multiple shifts includes Night Shift.
- Ability to understand guest needs and expectations and to deliver superior customer service
- Perform job with attention to details and the ability to organize and handle multiple tasks effectively
- Works harmoniously and professionally with co-workers and supervisors.
- This requirement is expected to start immediately

Ability to commute/relocate:

- Doha: Reliably commute or willing to relocate with an employer-provided relocation package (required)

  • Hotel Concierge

    5 days ago

    Doha, Qatar Gloria Hotel & Suites Full time

    We are looking for a reliable **hotel** **concierge** to work at the main entrance desk of our hotel. You will be the first to meet our customers so the first impression of our hotel depends on your friendliness and efficiency. The goal is to contribute to an overall pleasant customer experience to increase our reputation and ensure sustainable...

  • Hotel Concierge

    7 months ago

    Doha, Qatar MF Spa & Beauty Placements Full time

    **HOTEL CONCIERGE** **DOHA**: - Qatar (Middle East) **Starting Date**: A.S.A.P (Visa pending) **Contract**: Open **Reports to**: HR Manager **PACKAGE POTENTIAL & BENEFITS** - **QAR 2,200 per month**: - Company Accommodation - Company Transportation - Visa - Government medical - Recruitment Flight **JOB OVERVIEW**: - Under the guidance and...

  • Chief Concierge

    4 months ago

    Doha, Qatar Rosewood Hotel Group Full time

    **General Information**: - Country/Region- Qatar- Province/City- Doha- Location- Rosewood Doha- Department- Rooms - Front Office- Job Type- Full-time Permanent**Job Summary** Managing the operation of the Concierge team by assisting our guests with enthusiasm, efficiency and professionally always. Always maintaining Rosewood’s high standards of service...

  • Concierge

    1 week ago

    Doha, Qatar Rosewood Hotel Group Full time

    **General Information**: - Country/Region - Qatar - Province/City - Doha - Location - Rosewood Doha - Department - Rooms - Front Office - Job Type - Full-time Permanent **Job Summary** - The Concierge is the ultimate curator of guest experiences, dedicated to providing personalized service and expert recommendations. This role involves coordinating and...

  • Bellboy / Concierge

    5 days ago

    Doha, Qatar Tourist Hotel Full time

    The **Tourist Hotel** is a Boutique 3 star Hotel which was opened in January 2015, in the heart of business district of Doha, within the triangle formed by the famous traditional Souq Waqif, the Museum of Islamic Art, and the beautiful Corniche of Doha, Each of our 91 rooms and suites with their simple, fresh and warm style, meet current city design and...

  • Bellboy / Concierge

    3 days ago

    Doha, Qatar Tourist Hotel Full time

    The **Tourist Hotel** is a Boutique 3 star Hotel which was opened in January 2015, in the heart of business district of Doha, within the triangle formed by the famous traditional Souq Waqif, the Museum of Islamic Art, and the beautiful Corniche of Doha, Each of our 91 rooms and suites with their simple, fresh and warm style, meet current city design and...

  • Hotel Concierge

    7 months ago

    Doha, Qatar IRS Tunisia Full time

    Should have at least 2 years experience in the same position Good English Skills **Job Types**: Full-time, Permanent **Salary**: Up to QAR2,500.00 per month **Experience**: - Concierge: 2 years (preferred) **Language**: - English (preferred)

  • Concierge

    2 months ago

    Doha, Qatar Mandarin Oriental Hotel Group Full time

    **Mandarin Oriental Hotel Group** Mandarin Oriental Hotel Group is the award-winning owner and operator of some of the most luxurious hotels, resorts, and residences in prime destinations worldwide. Increasingly recognized for creating some of the world’s most sought-after properties, the Group provides 21st-century luxury with oriental charm. Above all,...

  • Concierge

    5 days ago

    Doha, Qatar RAFFLES Full time

    **THE ROLE** The Concierge is responsible for providing personalised solutions to all guests’ needs and requests. The Concierge is required to demonstrate a pleasant and approachable demeanor during daily duties, has a guest centric approach in service delivery, embody a spirit of team work and a sense of responsibility to uphold the Raffles Brand. In...

  • Concierge Supervisor

    18 hours ago

    Doha, Qatar MINOR Hotels Full time

    Lead and supervise the Concierge team to ensure they offer the best service, knowledge and assistance to guests. Responsible for training and supervising Concierge staff. Ensures that all guest requests for information or assistance are fulfilled in an exceptionally courteous, efficient, and professional manner commensurate the hotel brand. Promotes hotel...

  • Concierge Supervisor

    5 days ago

    Doha, Qatar RAFFLES Full time

    **THE ROLE** The Concierge Supervisor assists the Concierge Manager in the management of the Concierge team. The Concierge Supervisor is required to demonstrate humility in leadership of the team, be technically sound on Front Office software, prides the team on flair in service delivery, be a poised communicator, has an inquisitive spirit, creative mind to...

  • Concierge Agent

    2 weeks ago

    Doha, Qatar Best Plaza West Bay Hotel Full time

    Responsible for receiving and ensuring correct delivery of guest’s luggage to and from rooms, airport and cars and assists all guests with inquiries and requests. The concierge agent performs various errands related to guest’s needs, comfort and satisfaction. At Best Plaza West Bay Hotel, we want our guests to feel able to do their best, achieve their...

  • Concierge Agent

    3 days ago

    Doha, Qatar Best Plaza West Bay Hotel Full time

    Responsible for receiving and ensuring correct delivery of guest’s luggage to and from rooms, airport and cars and assists all guests with inquiries and requests. The concierge agent performs various errands related to guest’s needs, comfort and satisfaction. At Best Plaza West Bay Hotel, we want our guests to feel able to do their best, achieve their...

  • Senior Concierge

    5 months ago

    Doha, Qatar RAFFLES Full time

    **Company Description** BeLimitless We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless...

  • Concierge

    2 months ago

    Doha, Qatar Andaz Doha Full time

    Summary **Duties and responsibilities related to the Concierge role**: - Warmly greet all guests upon arrival and throughout their stay, ensuring they feel welcomed and valued - Tailor recommendations and services to meet individual guest preferences and needs, ensuring a personalized experience - Handle special requests such as arranging for flowers,...

  • Chief Concierge

    7 days ago

    Doha, Qatar Minor International Full time

    **Company Description** A luxury hospitality brand for modern travellers, Anantara connects guests to genuine places, people and stories through personal experiences and providing heartfelt hospitality in the world’s most exciting destinations. From pristine islands and tropical beaches to cosmopolitan cities, tranquil deserts and lush jungles, Anantara...

  • Chief Concierge

    1 week ago

    Doha, Qatar Anantara Full time

    Company Description A luxury hospitality brand for modern travellers, Anantara connects guests to genuine places, people and stories through personal experiences and providing heartfelt hospitality in the world’s most exciting destinations. From pristine islands and tropical beaches to cosmopolitan cities, tranquil deserts and lush jungles, Anantara...

  • Concierge Supervisor

    1 week ago

    Doha, Qatar Anantara Full time

    Company Description A luxury hospitality brand for modern travellers, Anantara connects guests to genuine places, people and stories through personal experiences and providing heartfelt hospitality in the world’s most exciting destinations. From pristine islands and tropical beaches to cosmopolitan cities, tranquil deserts and lush jungles, Anantara...

  • Concierge Supervisor

    7 days ago

    Doha, Qatar Minor International Full time

    **Company Description** A luxury hospitality brand for modern travellers, Anantara connects guests to genuine places, people and stories through personal experiences and providing heartfelt hospitality in the world’s most exciting destinations. From pristine islands and tropical beaches to cosmopolitan cities, tranquil deserts and lush jungles, Anantara...

  • Personal Concierge

    18 hours ago

    Doha, Qatar Hilton Full time

    A Personal Concierge engages with our VIP Guests throughout the entire hospitality experience. From check-in to check-out, the Guest Relations Team is always prepared to respond to VIP Guest requests at concierge, during promotional activities, and more. **What will I be doing?** As a Personal Concierge, you will serve on the Front Office Team which is the...