Outlet Executive

3 days ago


Doha, Qatar Aramex Full time

**Job Title**

**Reporting To**

Outlet Executive

Product Manager

**Department**

**Job Location**

Shop & Ship

Doha, Qatar

**Job Purpose**:
Ensure the highest customer service standards, reinforce a positive customer relationship and become the customer’s trusted advisor in accordance with Aramex values.

**Responsibilities**:

- Attend to all walk in customers’ needs promptly***:

- Provide excellent customer service for cash and Shop&Ship clients as per Aramex CS standards.
- Serve walk-in Shop&Ship and Cash customers and provide full information and advice.
- Promote and sell the Shop&Ship service.
- Manage and meet customer expectations.
- Sustain high customer satisfactory service level.
- Promote Aramex Campaigns for customers.
- Implement and Promote Aramex Loyalty program “Aramex Smile”.
- Ensure Outlet customers Satisfaction at all time
- Handle all passports cases for return service generated by the outlet.
- Handle all cash customers requesting various Aramex products and guide them to concerned department.
- Insure remittance on Daily basis
- Insure collection of ID upon releasing packages and new registration for SNS.
- Handle the Shop&Ship customer ID report on daily bases and insure updating the ID number and missing information to customer profile.
- Work on the undelivered shipment list sent by operations by contacting customers and attempting to resolve delivery issues.
- Pass the outlet customer service Audits.
- Adhere to company HSSE, compliance and sustainability corporate policies.
- Ensure timely resolution of customer complains to retain customers
- Ensure using the up-to-date cash rates
- Contribute to meeting the annual/quarterly cash targets.

**Position requirements**:

- Min. 1 year of CS experience
- Diploma or Bachelors degree
- Should be able to join on short notice.
- Transferrable visa

**Company Overview**:
Since our founding in 1982 we have grown to become a world leader in comprehensive transport and delivery solutions for business and consumers. Headquartered in Dubai, at the heart of the world’s most dynamic commercial hub and on the site of historic trade routes linking east and west, commerce and transport are deeply embedded in Aramex’s DNA. We are dedicated to transforming the face of trade, expanding our operations rapidly to better connect businesses and consumers worldwide.



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