Expert Reservation Specialist

3 days ago


Doha, Qatar Qatar Museums Full time

Key Accountabilities:

- Assist our end-users with their booking needs & provide various planning and booking services, including answering department queries, making travel suggestions, and booking rooms and tickets.
- Assisting and advising end-user and the organization guests who may be choosing from a variety of travel options.
- Making reservations for customers based on their various requirements and budgetary allowances.
- Checking the availability of accommodation or transportation on the guest desired travel dates.
- Helping plan travel itineraries by suggesting local attractions and places of interest.
- Processing payments and sending confirmation details to end-users and their guests.
- Sorting out any issues that may arise with bookings or reservations.
- Answering any questions end-users or their guests might have about the reservation process.
- Providing support to customers who may need to amend or cancel a reservation.
- Maintains excellent communication levels and working relationships with QM internal & external stakeholders
- Represents the QM as appropriate within the organization, locally and internationally
Qualifications/Requirements:

- BA in Business
- Minimum 3-4+ years total relevant experience
- Excellent language skills in English and Arabic
- Excellent interpersonal and communication skills
- Excellent written, communication, planning and presentation skills.
- Proficiency in computer skills.
- Demonstrated knowledge of basic economics, budgeting, and accounting principles and practices.
- Knowledge of policies and procedures design and implementation
- Demonstrated knowledge and skills of strategic planning and leadership
- Solid knowledge of all aspects of cost controls and reservations.
- Demonstrated project management experience.


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