Desktop and User Support
7 months ago
Support covers staff desktops and laptops on a break / fix basis.
- **The covered user / desktop support components are**:
- **Hardware issues**:
- **Microsoft Windows operating system (versions 7 and above) o**:
- **MAC operating system (10.6 and above)**:
- **Printers and peripherals**:
- **Antivirus software o Microsoft Office installation and maintenance**:
- **Password resets ** Troubleshoot printer errors and connectivity.
- **Meeting rooms support**:
- **Scheduled regular maintenance o Keep all the AV equipment up and running in good trim**:
- Manage user requests (1st line support)
- Track user request
- Assign to the responsible team o Solve user request
- Track and record IT asset information o Prepare ticket reports, usage reports **VIP user support**:
- **Solve all the requests from users**:
- **Manage mobile devices (Android and Apple)**:
- **Manage tablets (iPad) o Manage Videoconferencing and AV equipment in the meeting room**
**Job Types**: Full-time, Contract
Contract length: 12 months
Pay: QAR4,000.00 - QAR6,000.00 per month
**Language**:
- English (preferred)
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