User Support Specialist
5 days ago
**Department**:NUQ Info Technology
**Salary/Grade**:ITS/75
- Provides day-to-day support and maintenance for Apple based computer labs for instruction, including lab computer configuration management and software installation.
- Leverages endpoint management technology, primarily JAMF and KACE, for computer configuration management and software deployment.
- Supports faculty and staff use of room-based and desktop-based videoconference technologies.
**Minimum Qualifications and Competencies**:
- Bachelor’s degree in computer science, engineering, science, communication, journalism or in a related field.
- Minimum 3 years of computing support experience and minimum 2 years experience as a project manager of a technical computing effort.
- Experience in technology training in a university or corporate setting.
- Excellent writing and spoken communication skills.
- Demonstrated experience setting up, maintaining, and troubleshooting desktop and laptop computers in the latest Windows and Apple environments.
- Academic computing lab planning, operations, and server administration experience for MacOS environments.
- User and classroom support of H.323 videoconference technologies. User support of A/V technologies (projector and LCD display), A/V control system technologies, and videoconference rooms.
- Demonstrated experience in the use and support of academic learning management systems, such as Canvas
- Previous experience with technical support of faculty in an instructional environment.
- Ability to work collaboratively within a team environment, being willing to assist in other areas of IT as required.
- Demonstrated leadership in projects that are designed for distributed education, media production activities, or course management services.
**Preferred Qualifications and Competencies**:
- Advanced degree preferred.
- CompTIA A+ or Apple Mac Repair Certification preferred.
- Experience in endpoint management software, such as JAMF or KACE.
- Experience in managing university computing labs.- The Northwestern campus sits on the traditional homelands of the people of the Council of Three Fires, the Ojibwe, Potawatomi, and Odawa as well as the Menominee, Miami and Ho-Chunk nations. We acknowledge and honor the original people of the land upon which Northwestern University stands, and the Native people who remain on this land today._
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