Desktop Support Technician

2 months ago

Doha, Qatar City University College - Ulster University Full time

**Purpose Statement**

The Desktop Support Technician is responsible for providing day-to-day professional desktop support to students, **lectures and other non-academic staff**

**Duties and Responsibilities**
- Assist in the planning and implementation of IT projects and initiatives
- Set up and maintain user accounts and permissions
- Maintain accurate documentation of IT assets, configurations, and procedures
- Collaborate with other IT staff to ensure smooth operation of IT systems
- Stay up-to-date with new technologies and trends in the IT field
- Troubleshoot and perform routine hardware/software testing, configuration and installations.
- Identity user training needs and develop and deliver desktop-related training.
- Perform routine maintenance related to all hardware and software in the school.
- Resolve PC (desktop/laptop), server, network and software problems with timely resolutions
- Provide user support to the I.P. telephone system.
- Package, test, deploy and update software.
- Create and maintain desktop images.
- Perform routine network and PC installations, troubleshoot, maintain and resolve any IT related problems
- Provide support for devices such as printers, projectors, interactive whiteboards, audio/visual and access control devices

**Required Skills**:

- Strong customer service and problem solving skills, including the ability to provide diligent, prompt and courteous responses to users’ and questions and technical issues.
- Administration knowledge of Windows Server and desktop operating systems (Windows & MAC).
- PC hardware configuration including peripherals.
- Thorough knowledge of Microsoft Office 365 including Teams
- Knowledge of Google Workspace.
- Knowledge of devices such as smart boards, tablets, mobiles (both Android and iOS).
- Knowledge of Citrix Xen Server, Xen App/Desktop and VMWare would be an advantage.

**PERSONAL ATTRIBUTES**
- Ability to follow instructions.
- Prioritization and scheduling of assigned tasks and duties.
- Flexible and adaptable.
- Energetic and enthusiastic.

**QUALIFICATIONS**
- Bachelor’s Degree in Computing or an IT related field.
- A+ or MCSE certification or equivalent would be preferred.
- Minimum two years’ experience in similar role is required. (More than two years would be preferred).
- Experience of working in an educational environment (e.g. school, college or university) would be preferred.

**Job Types**: Full-time, Permanent

**Education**:

- Diploma (preferred)

**Experience**:

- Desktop Support: 2 years (required)
- Educational environment (School, College or University): 3 years (preferred)

**Language**:

- English (preferred)
- Arabic (preferred)

License/Certification:

- CCNE or MCSE (preferred)

Expected Start Date: 18/07/2021

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