Field Service Engineer

2 weeks ago

Doha, Qatar As a registered user you will have access to CV registration and vacancy notification based on your Full time

Are you ready to be at the forefront of representing Kongsberg to our global clientele? We're expanding our team and seeking a skilled **DP Service Engineer** to join our Global Customer Support (GCS) department based in Doha, Qatar

As a Field Service Engineer specializing in Systems, your primary responsibilities will include the installation and commissioning of Kongsberg’s Dynamic Positioning and Joystick Control Systems, encompassing both software and hardware components. This entails tasks such as vessel modeling, thruster tuning, interfacing, and in-house engineering. Additionally, you will handle Acoustic Positioning Systems (HiPAP), various reference systems, and sensors from Kongsberg Seatex, along with Bandak Tautwire systems, both on vessels and in shipyards globally.

**Key accountabilities**
- Install and commission Dynamic Positioning and Joystick Control Systems, Acoustic Positioning Systems (HiPAP), various reference systems & sensors from Kongsberg Discovery, and Bandak Tautwire systems.
- Conduct in-house engineering and onboard commissioning of DP Software, including tuning vessel models, software upgrades, and interface modifications.
- Perform system maintenance tasks and conduct performance assessments.
- Offer technical support to both internal and external customers.
- Support troubleshooting, configuration, and repair of products and related units.
- Conduct on-call services, system acceptance tests, installations, upgrades, onboard training, fault analysis, and rectification work at customer sites and installations.
- Be available for emergency call-out services, including non-office hours, to provide fast and efficient assistance within Qatar, Middle East and Worldwide.
- Execute assigned tasks to meet customer deadlines and expectations effectively.
- Collaborate closely with the Product Center for timely updates and continuous knowledge enhancement.
- Play a role in shaping the future strategies of the marine industry, focusing on digitalization and decarbonization efforts.

**Qualifications and Experience**
- Bachelor’s degree or equivalent in electronics, instrumentation, or related fields. Alternatively, substantial relevant work experience can offset the absence of formal education.
- Additional training and certifications in the Offshore / Oil & gas industry, such as BOSIET and H2S, are advantageous.
- A minimum of 3 years of hands-on experience with Dynamic Positioning system field services.
- Proficiency in English, both written and verbal, enabling effective communication.
- Demonstrated enthusiasm for global travel and engagement in support activities, showcasing a high level of motivation and adaptability.

**Key Skills**:
***
- Prioritize customer satisfaction and maintain a service-oriented mindset.
- Take proactive steps, drive initiatives, and take ownership of outcomes.
- Uphold company guidelines and procedures while executing plans with dedication.
- Employ a systematic approach, anticipate needs, and set clear priorities for task completion.
- Assess intricate issues thoughtfully and devise rational solutions.
- Foster teamwork by sharing knowledge, experiences, and supporting collective goals.

**What we can offer you**
As a field service engineer you will get a chance to work with leading technology in an industry which is working towards more environment friendly and green solutions. You will collaborate with people from different cultures and travel the world. You will be an important contributor in an exclusive technical, challenging, and fun environment. Exposure to a high degree of personal development and career opportunities within Kongsberg Maritime. Opportunities to expand your knowledge to other product areas.

**Work location**
Doha, Qatar, Middle East & Worldwide

**Points of contact**
Narinder Singh, General Manager

**Start date**:
On or before 1st May 2024

At **Kongsberg**, we thrive on tackling formidable challenges and achieving exceptional performance even in the most extreme conditions. We achieve this by developing outstanding products and services aimed at delivering maximum benefits to our customers.

**Kongsberg Maritime**, a subsidiary of **KONGSBERG**, stands as a global leader in marine technology, offering innovative and dependable technology solutions across various sectors including merchant shipping, offshore operations, subsea exploration, and naval activities. Headquartered in Kongsberg, Norway, our company boasts manufacturing, sales, and service facilities spread across 34 countries. As part of the larger **KONGSBERG** group, we contribute to delivering high-technology systems and solutions to clients in the oil and gas industry, merchant marine, defense, and aerospace sectors.

Within our Global Customer Support division, we oversee services, upgrades, and support for Kongsberg Maritime products in the aftermarket. With a dedicated team of 2300 employees spanning 35 countries worldwide, we ensure the smooth operational

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