Vip & Premium Care Manager
2 weeks ago
As a VIP & Premium Care Manager, you will be responsible to lead a team of high-performance individuals and support the Qatar Airways service proposition through the delivery of positive and immediate service recovery to premium and VIP disrupted passengers.
You will oversee the delivery of an enterprise-wide plan for Service Recovery that consistently addresses customer issues across touchpoints and in doing so transforms disruptions into engaging experiences that drive long term loyalty and recognition to the Qatar Airways brand.
You will be responsible for managing the day to day operation on VIP Services. Main focus is maintaining excellent track record of customer satisfaction/rewards schemes and a high degree of customer empathy and service orientation. You will ensure that all VIP / Premium passengers receive professional and courteous customer service.
**Be part of an extraordinary story**
Your skills. Your imagination. Your ambition. Here, there are no boundaries to your potential and the impact you can make. You’ll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience. You have the chance to be a part of our future, and build the life you want while being part of an international community.
**Qualifications**:
- Bachelors Degree or Equivalent
- 6 years of relevant experience with Customer Relations/Customer Care background at management level
- Knowledge and understanding of mandated aviation industry regulations and legal requirements (EC261, MC99)
- Operations management; proven knowledge of managing team
- Track record of implementing change is essential
- CRM environment is preferred
- Exemplary customer relationship management ability
- Excellent English verbal and written communication skills
**About Qatar Airways Group**
Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We’ve grown fast, broken records and set trends that others follow. We don’t slow down by the fear of failure. Instead, we dare to achieve what’s never been done before.
So, whether you’re creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination. Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries, and be part of a truly global community.
**How to apply
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