Customer Experience- Content Management Officer

2 weeks ago

Doha, Qatar Qatar Airways Full time

**About the role**:
We are currently recruiting for Content Management Officer for Customer Contact Centre in Doha.

Specific responsibilities for the role include:

- Reviews requests as assigned by the content or Privilege club team from various stakeholders, not limited to internal departments, outstations and group companies, and makes the appropriate updates on the Qatar Airways website to ensure correctness.
- Assists in the creation of campaign content, including but not limited to campaign landing pages and updates to the Qatar Airways homepage, in order to promote Qatar Airways products, promotion and other revenue - generating campaigns as requested.
- Actively refers to brand communication guidelines when reviewing content for Qatar Airways digital touchpoints to ensure that content is in line with the Qatar Airways brand and tone of voice.
- Fulfills briefs as requested to provide support to internal product development teams by requesting other language updates and features on all online digital touchpoints in a timely and efficient manner.
- Gather the information required and share it with the line manager so that the content team will be able maintain the website guidelines and how to documents to ensure all regional users are equipped to utilize the CMA (Adobe Experience Manager).
- Report any front or back-end bugs observed during day-to-day activities to the appropriate team member to ensure they can be addressed and resolved as required.
- Contribute ideas to or identify noncompliant assets with the Design team to ensure all content and digital assets are appropriately displaying as per the web content guidelines.
- Perform other department duties related to his/her position as directed by the Head of the Department.

Be part of an extraordinary story

Your skills. Your imagination. Your ambition. Here, there are no boundaries to your potential and the impact you can make. You’ll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience. You have the chance to be a part of our future, and build the life you want while being part of an international community.

Our best is here and still to come. To us, impossible is only a challenge. Join us as we dare to achieve what’s never been done before.

Together, everything is possible

**About you**:
To be successful in the role, you must have the following qualification and skills:

- High school qualification/ Vocation Qualification with minimum 4 years of job-related experience

OR
- Bachelor’s Degree or Equivalent with minimum 3 years of job-related experience
- Experience as a copywriter or writer creating content for various media, blogs, online sales channels or advertising agency, is preferred.
- Proven track record of producing high-quality.
- Demonstrate core understanding of the Ecommerce and digital environment and customer touchpoints.
- Demonstrated ability to stay current with technology trends.
- Demonstrated a high level of communication skills.
- Ability to communicate and work towards delivering project deadlines.
- Understanding of social media and creative considerations.
- Command of Classical Arabic and ability to translate copy from English to Arabic.

**About Qatar Airways Group**:
Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We’ve grown fast, broken records and set trends that others follow. We don’t slow down by the fear of failure. Instead, we dare to achieve what’s never been done before.

So, whether you’re creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination. Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries and be part of a truly global community.

**How to apply**:

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