Airport Customer Experience Manager

Hamad International Airport is a leading international gateway dedicated to delivering exceptional passenger experiences while maintaining operational excellence.About the role:We are seeking a dynamic and experienced professional to lead all aspects of facilities management within our airport. To provide strategic leadership, develop the continuous...

Hamad International Airport is a leading international gateway dedicated to delivering exceptional passenger experiences while maintaining operational excellence. As one of the busiest and most innovative airports globally, we are committed to sustainable growth, safety, and efficiency in every aspect of our operations.About the RoleWe are seeking a dynamic...

About the RoleHamad International Airport is seeking an experienced professional to contribute to the development, implementation, and monitoring of the Airport Safety Management System. The successful candidate will be responsible for assisting in the development and maintenance of corporate safety standards related to airside safety matters.The job holder...

Job OverviewWe are seeking a skilled Airport Operations Supervisor to join our team at Hamad International Airport. As a key member of our operations team, you will play a vital role in ensuring the smooth delivery of exceptional customer service and efficient airport operations.

Join us at Hamad International Airport as a dynamic and experienced Vice President of Facilities Management! In this role, you will lead and oversee all aspects of facilities management within our airport, providing strategic leadership, developing and implementing continuous improvement initiatives, and collaborating with cross-functional teams to achieve...

Airport Facilities Delivery Manager will be responsible for championing the successful strategic planning and implementation of key projects for assigned areas.The ideal candidate will have extensive experience in airport planning and operations processes including maintenance, airport properties and facility management.In this role, you will promote and...

Job DescriptionAirport Operations Control Center Officer plays a pivotal role in ensuring the safe and efficient movement of aircraft and passengers through Hamad International Airport. The officer is responsible for allocating parking stands, processing flight data, and monitoring system performance.The officer updates the Airport Operational Database with...

Hiring Information:Airport Facilities Delivery Manager is an exciting opportunity to join our team at Hamad International Airport.We are looking for a dynamic and experienced professional to lead all aspects of facilities management within our airport.The ideal candidate will have a strong background in airport planning and operations processes, including...

At Hamad International Airport, we believe that success starts with exceptional people. We are keen on finding the right personnel who will be responsible for ensuring that all Quality Standards, including KPIs and SLAs, are achieved or exceeded, and also conducting regular inspections and supervisions of passenger flows, customer service needs, and terminal...

As a Airport Operations Control Center Officer, you will be responsible for helping us achieve this ambition:Allocation of the parking stands of DIA through the Gate Management System in order to accommodate the traffic according to the safety restrictions.Day to day flight data processing and validation on the operational day and the next day in the Airport...

RequirementsTo succeed in this role, you will require:Strong leadership and communication skills, with the ability to motivate and direct a team.Excellent customer service skills, with a focus on delivering exceptional experiences.A strong understanding of airport operations and customer service principles.Ability to work effectively in a fast-paced...

Airport Service ManagerAs Airport Service Manager, you will provide support to SITA contracted customers via a local dedicated (single airport) or regional designated model (multiple airports) in line with the newly defined SITA airport support Model.Reporting to the Senior Manager GSO Territory, you will be a part of the GEO Service management team...

Location: Middle EastPackage: basic salary circa $6,000 - $8,500 per month, plus accommodation allowance, transportation allowance, expat benefitsI'm currently supporting a global hospitality group, based in the Middle East, with their search for a Customer Experience Manager - Ground & Lounges.The group is one of the pioneering brands globally in luxury...

Hammad International Airport is a leading international gateway dedicated to delivering exceptional passenger experiences while maintaining operational excellence. We are seeking a dynamic and experienced Vice President of Facilities Management to lead, innovate and oversee all aspects of facilities management within our airport.About the JobThe successful...

ResponsibilitiesRespond to customers in a timely manner according to local legislation. Respond to complaints and requests for information and assistance, interpret, and explain procedures and policies.Investigate and analyze all customer complaints from all communication channels available and independently respond to customer feedback in a timely manner in...

Hamad International Airport is a leading international gateway dedicated to delivering exceptional passenger experiences while maintaining operational excellence. As one of the busiest and most innovative airports globally, we are committed to sustainable growth, safety, and efficiency in every aspect of our operations.About the role:We are seeking a dynamic...

About the RoleManage all terminal operations at HIA, which includes though not limited to, check in & Boarding, Arrival Baggage handling, VIP operations, Trolley Services, Porterage services, PRM / Special Handling, Buggy operation, and areas associated with the planning, operation and delivery of these key areas to provide services as per agreed service...

About The RoleManage all terminal operations at HIA, which includes though not limited to, check in & Boarding, Arrival Baggage handling, VIP operations, Trolley Services, Porterage services, PRM / Special Handling, Buggy operation, and areas associated with the planning, operation and delivery of these key areas to provide services as per agreed service...

About the RoleWe are seeking a highly skilled Airport Safety Manager to join our team at Hamad International Airport. As a key member of the Airport Management, Aviation Safety & Compliance department, you will be responsible for contributing to the development, implementation and monitoring of the Airport Safety Management System.Your primary focus will be...

About YouWe are looking for a highly skilled and experienced Airport Operations Manager to join our team. The ideal candidate will have a Bachelor's Degree or Equivalent and a minimum of 8 years of job-related experience, including experience in an Airport managerial position.The successful candidate will possess excellent leadership and communication...