UX Research Specialist

7 months ago

Doha, Qatar Qatar Airways Full time

About the role

Other key responsibilities are:

- Collaborating with product managers, UX/UI designers and other stakeholders to identify research objectives and define appropriate methodologies to address key UX-related questions and challenges.
- Effectively communicate research findings, insights, and recommendations to product managers and other relevant stakeholders including senior leadership team through clear and compelling reports, presentations, and other means of communication.
- Analysing qualitative data collected from research studies, employing rigorous methods such as thematic analysis, affinity diagramming, and persona development, to uncover meaningful patterns, insights, and opportunities for improving the digital user experience.
- Collaborating with UX and UI designers, as well as research teams, to translate research findings into actionable recommendations for content and functionality enhancements.
- Working with line manager to create and maintain a source of truth repository of research.
- Working closely with cross-functional teams to incorporate user feedback to ensure user-centric requirements are integrated into the design and iterate on designs, driving continuous improvement of the digital user experience.
- Analyzing and synthesizing data through Experience Research and User Testing tools such as Userlytics/User Zoom/TryMyUl and Quantum metric to deliver easy-read reports with actionable insights to product managers and relevant stakeholders.
- Performing other department duties related to his/her position as directed b the Head of the Department

Be part of an extraordinary story

Your skills. Your imagination. Your ambition. Here, there are no boundaries to your potential and the impact you can make. You’ll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience. You have the chance to be a part of our future, and build the life you want while being part of an international community.

Our best is here and still to come. To us, impossible is only a challenge. Join us as we dare to achieve what’s never been done before.

Together, everything is possible.

**Qualifications**:
About You

We are looking for a passionate and experienced professional to join the Digital Marketing and Acquisition Team.
- Previous work experience in a digital optimization or user experience role within a fast-paced, cross functional team environment.
- Hands-on experience with UX Research methodologies and Experience in Research platforms such as Userlytics/User Zoom/TryMyUl.
- Experience with data analytics tools such as Adobe Analytics and Google Analytics.
- Ability to turn raw and complex data into easy-to-read actionable insights. Excellent communication skills.
- High command of English written and spoken language
- Stakeholder management: ability to work with cross-functional teams and manage expectations both with peers and management
- Strategic collaboration: Ability to collaborate effectively with stakeholders and act as a strategic partner
- Presentation & Storytelling skills: ability to lead presentations and effectively translate data into actionable plans
- Qualitative and quantitative analytics skills: Ability to consolidate and analyze data from multiple sources, critical and strategic thinker with a focus on user centric design

About Qatar Airways Group

Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We’ve grown fast, broken records and set trends that others follow. We don’t slow down by the fear of failure. Instead, we dare to achieve what’s never been done before.

So whether you’re creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination. Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries, and be part of a truly global community.

How to Apply

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