User/customer Experience

we are excited to extend a job opportunity to you for the position Please find the job description outlining the responsibilities and qualifications for the role below. Creative and User Experience Management User/Customer Experience (UX/CX) Manager Location: Qatar Role: Full-time Key Responsibilities: - User Research: Conduct user research and...

The Role **Job Title**: Head of Service Excellence & User Experience Location: Doha, Qatar. To drive the optimization of our client’s customer experience by leading and managing the Service Excellence and User Experience Team to provide a deep understanding of customers’ needs and behaviors. To act as the Voice of the Customer, leading change and...

About Us: BigTrader Technologies is a B2B platform serving more than 2000+ users in Qatar since 2020. As part of our expansion, we are hiring for the position of Customer Specialist - Executive. Job Location: Al Sadd, Doha, Qatar Role and Responsibilities: - Facilitate user onboarding on the company portal, ensuring a smooth and efficient process. -...

**Role Purpose**: The Head of Digital Research & Analytics is responsible for establishing an integrated programme of user research and data analytics which will provide actionable user-insights and support data-driven decision-making for a leading arts and culture institution in Qatar. This role is responsible for identifying and defining user testing...

As a Manager Customer Experience Design - Digital, you will be responsible for designing, implementing, and optimizing the overall customer experience through digital channels focusing on driving personalization, loyalty and engagement with QR’s products and services across the customer journey. Drive transformation and convergence of physical journeys...

**Key Responsibilities**: - **Strategic Planning**: - Develop and implement marketing strategies to drive user acquisition and engagement across various channels. - Set clear, measurable goals and KPIs for user growth and marketing performance. - Conduct market research and competitive analysis to identify opportunities and threats. - **Campaign...

**About the role**: We are currently recruiting for Content Management Officer for Customer Contact Centre in Doha. As a Content Management Officer, you will be responsible for the maintenance and the day to day support of preparing and publishing content to the Contact Center Knowledge base build on Sharepoint. In additional to writing, you will be editing...

We are currently looking for A Male IT Help Desk Support / IT User Support Technicians. Required education and prior experience: Mandatory - Diploma or bachelor degree in similar field Mandatory - At least 1 years of experience in Qatar Mandatory - Good English communication skill needed, Arabic is advantage Below Experience Required - Setting up and...

**About the role** The Technology Service Controller shall be responsible for analysis, design, implementation, administration, security, maintenance and support of various End User Technologies deployed in Qatar Airways group. Windows OS imaging & customization, L3 expert support; Design, Support & Administration of Software Centre Configuration Manager,...

**About the role** We are recruiting for Product Manager for Customer Contact Centre based in Doha, Qatar. **Your specific responsibilities include**: - Owns the development of the product roadmap by being passionate about user pain points and defining the strategy and initiatives to solve for those pain points. - Continuously analyses customer...

**Overview**: As a Customer Experience Specialist with a focus on government projects, you will play a pivotal role in leading and driving customer experience initiatives that directly impact citizen engagement and satisfaction with government services. You will collaborate closely with government agencies, stakeholders, and internal teams to develop and...

Kindly read carefully before you apply! *Only local applicants living in Qatar can apply. *Our working hours is on a split shift bases, from 8am - 12pm then 4pm - 8pm. *NOC letter from last employer should be provided. *Experience letter, letter of good conduct and police clearance letter should be provided. Job Overview: The Customer service agent will...

The Executive Assistant provides on-going administrative support to a C-Suite executive at a leading arts and culture organization in Qatar. The Executive Assistant’s responsibilities include providing high-quality administrative support to ensure efficient operation of the executive office, supporting managers and employees through a variety of tasks...

About the role The air freight industry landscape is entering an accelerated phase of change and transformation. From digitalising the end-to-end value chain, to fortifying a true e-commerce experience, to the launch of digital freight marketplaces, and much more. At Qatar Airways Cargo, we recently launched our VISION 2027 Roadmap as part of The Next...

Gender - Male Visa Transfer mandatory Nationality - Any Language: Good in English & Arabic(Speaking) **Job Description**: - Act as the first point of contact for customers reaching through telephone line, answer their queries and provide information about various products and services offered by the Company. - Receive inbound calls - Keep record of...

About the role Responsible for bringing the creative vision of the customer experience team to life in the form of first class creative storytelling that showcases and is representative of our world class customer experience. Support a communications team that conceives, designs, and leads the development of high-quality creative work that pushes the...

**Department**:NUQ Info Technology **Salary/Grade**:ITS/75 - Provides day-to-day support and maintenance for Apple based computer labs for instruction, including lab computer configuration management and software installation. - Leverages endpoint management technology, primarily JAMF and KACE, for computer configuration management and software deployment. -...

**About the Role** Manage all terminal operations at HIA, which includes though not limited to, check in & Boarding, Arrival Baggage handling, VIP operations, Trolley Services, Porterage services, PRM / Special Handling, Buggy operation, and areas associated with the planning, operation and delivery of these key areas to provide services as per agreed...

**About the role** We are recruiting for the role Customer Services Officer within Customer Contact Centre based in Doha, Qatar. The Customer Services Officer is responsible for all service delivery aspects of the Contact Centre. You will manage the service quality, service levels and revenue generation through teams in accordance with defined targets. You...

**About the role** We are currently recruiting for Customer Services Delivery Manager (Premium Services) for Customer Contact Centre in Doha. The role is responsible for the efficient and cost-effective management of all daily operational activities related to Doha Customer Services team. It ensures the highest service level for all the customer...