Watches Technician

Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United A”rab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organisation to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.

By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day.

**Overview of the role**:

- The primary focus of the role will be to achieve or exceed the sales/profits targets set by the company for the products handled. At the same time, ensure customer satisfaction by providing after sales service of minor nature as it will be convenient to customers.

**What you will do**:

- Attend to customers to offer company products (watches) on ability to explain the benefits along with the product features and on the given prices with a view to achieve a good sales performance.
- Assisting the senior technician to order the required spare parts.
- Informing the specific requirement of the location for continuous parts availability.
- Attend to the customer complaints, issuing estimates and repairing the products.
- Maintain and upkeep the showroom with an attractive display of watches to motivate potential customers.
- Prepare the daily service report and all the job cards issues.
- Sales oriented
- In a time of need to assist sales also.
- Maintain daily sales, service, and stock registers, updating them day to day.
- Arrange procurement of watches from main stock when required for the sales.
- Informing specific product quality matters for speedy remedial action.
- Constantly checking for uniform patterns of quality matters and inform them to the management for remedial action with the suppliers.
- Order placement in principals service web sites.

**Required Skills to be successful**:
1. Customer management.

2. Strong analytical and communication skills.

3. Timely resolution.

4. Proficient in Microsoft Office.

**About the Team**:

- Reporting to the Retail Sales Coordinator and the primary focus of the role will be to achieve or exceed the sales/profits targets set by the company for the products handled. At the same time, ensure customer satisfaction by providing after-sales service of minor nature as it will be convenient to customers.

**What equips you for the role**:

- Bachelors Degree or Diploma.
- 3 - 5 years servicing quartz and automatic watches with retail background.
- Customer service experience.