Receptionist / Telephone Operator – DOMASCO

2 weeks ago

Doha, Baladīyat ad Dawḩah, Qatar Al Futtaim Group Full time
Receptionist / Telephone Operator – DOMASCO

Doha Marketing Services Company W.L.L. (DOMASCO), an overseas joint venture of the reputable UAE-based Al Futtaim Group, has been operating business in Qatar for 18 years and has sole distribution of Honda, Volvo cars and trucks, and reputed brands of watches and electronics such as Raymond Weil, Casio, Sanyo, Aftron, and Godrej in the country.

To receive the customers in the workshop and handle the telephone board to facilitate proper customer reception and better communication flow.

Duties and Responsibilities:

  1. Customer Reception: Clients received in the Workshop should be directed to the concerned person or department like Service Manager, Service Advisor, Appointment Staff, Cashier, and the like. The customers belong to different nationalities and should be given a good impression. The job holder has to exhibit a very pleasing temperament and welcome them with humility and courteousness.
  2. Incoming Telephone Calls: Attend to all incoming calls and direct them to the concerned staff members without delay. If the concerned telephone extension is busy, the caller is advised to either wait or call back. In some cases, telephone numbers are noted, and the call is returned as soon as the line is free. If the called person is not available, the message is taken and passed on to them as soon as they return.
  3. Customer Inquiries: Attend to customer inquiries on the phone or in person regarding workshop timings, telephone numbers, locations, etc. Normal inquiries are handled by the job holder. In case technical information or any serious nature arises, the inquiries are directed to the concerned person for handling.
  4. Should have good telephone handling skills - answer all incoming calls, handle callers, re-divert calls as appropriate, and take adequate messages when required.
  5. Greet and meet customers when they visit the workshop.
  6. Regularly follow up with workshop controllers and technicians on vehicle status, updating customers regularly on progress and ensuring delivery of vehicles within the proposed timeframe.
  7. Assist service advisors in opening service orders and making sales orders during peak hours.
  8. Explain the objective of periodic maintenance service to customers (after in-house training).

Minimum Requirements:

  1. SSC or equivalent.
  2. Knowledge of PBX Board handling.
  3. 2-3 years of relevant experience in a reputed organization.
  4. Excellent communication skills; preferably bilingual (Arabic & English).
  5. Previous Reception/Call Centre/Telephone Operator experience desirable.
  6. Courteous, polite telephone manner.
  7. Proactive, hardworking, motivated approach.
  8. A basic understanding of IT systems would be advantageous.

About The Company:

Established in the 1930s, the Al-Futtaim Group initially operated as a trading enterprise. Rapid development throughout the 1940s and 50s saw it establish itself regionally as an integrated commercial, industrial, and services organization, positioning itself as one of the leading business houses in the lower Gulf region. Today, it operates collectively over 40 companies bearing the Al-Futtaim name, dominating many market segments in the UAE, and has expanded its operations to include Bahrain, Kuwait, Qatar, Oman, and Egypt.

The Group comprises a diverse range of strategically positioned operating subsidiaries and associate companies, structured to give the Al-Futtaim Group the flexibility and versatility to keep ahead of local competition while keeping pace with the ever-evolving global business scenario. The Group's continued investment in world-class systems technology is clear evidence of its commitment to maintain leading-edge performance and service delivery.

The success of the Al-Futtaim Group can be attributed to a business approach that combines the ability to change with the traditional values of integrity, service, and social responsibility that define its core business philosophy. This, linked with the Group's belief in decentralization, gives the heads of the operating companies a high degree of functional autonomy and authority, providing the Group with essential flexibility and individual employees a clearly defined work culture and sense of responsibility.

#J-18808-Ljbffr

  • Receptionist – DOMASCO

    2 weeks ago

    Doha, Baladīyat ad Dawḩah, Qatar Al Futtaim Group Full time

    Doha Marketing Services Company W.L.L. (DOMASCO), an overseas joint venture of the reputable UAE-based Al Futtaim Group, has been operating business in Qatar for 18 years and has sole distribution Honda, Volvo cars and trucks, reputed brands of watches and electronics such as Raymond Weil, Casio, Sanyo, Aftron and Godrej in the country.We have an excellent...

  • Telephone Operator

    1 week ago

    Doha, Baladīyat ad Dawḩah, Qatar Raffles Doha Full time

    Roles and responsibilities Butler Command Centre Agent is the heart beat of the hotel operation. They will process all external and internal calls either by redirecting calls or assisting the caller. Butler Command Centre Agent will take ownership of the caller's request and ensure follow up according to the hotel's standards. To serve as a liaison for...

  • Telephone Operator

    3 weeks ago

    Doha, Baladīyat ad Dawḩah, Qatar Raffles Hotels & Resorts Full time

    Company Description#BeLimitlessWe are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.By...

  • Receptionist

    3 weeks ago

    Doha, Baladīyat ad Dawḩah, Qatar Miller Hay Full time

    Our global Law Firm Client is looking for a permanent part-time Arabic/English speaking Receptionist to join their team in Doha.Working hours will be 8am-1pm. Will be the first point of contact, either in person or by telephone, to provide a positive and professional image of the firm. To respond to telephone calls in a courteous and helpful manner and to...

  • Receptionist

    1 week ago

    Doha, Baladīyat ad Dawḩah, Qatar Miller Hay Full time

    Our global Law Firm Client is looking for a permanent part-time Arabic/English speaking Receptionist to join their team in Doha.Working hours will be 8am-1pm. Will be the first point of contact, either in person or by telephone, to provide a positive and professional image of the firm. To respond to telephone calls in a courteous and helpful manner and to...

  • Telephone Operator

    9 hours ago

    Doha, Baladīyat ad Dawḩah, Qatar Wyndham Hotels and Resorts, Inc. Full time

    Telephone Operator - Wyndham Grand Doha West Bay BeachLocation: QAProperty Name: Wyndham Grand Doha West BayWyndham Hotels and Resorts is now seeking a Telephone Operator to join our team at Wyndham Grand Doha West Bay Beach in Doha, Qatar.Job SummaryThe Telephone Operator is responsible for answering incoming calls while speaking clearly, distinctly and...

  • Telephone Operator

    2 weeks ago

    Doha, Baladīyat ad Dawḩah, Qatar Al Futtaim Group Full time

    One of the companies bearing Al-Futtaim name is IKEA.IKEA is the world's largest home furnishings store, founded in Sweden over 60 years ago. At IKEA not only our furniture is down to earth, straightforward and inspiring, but so is our work ethics. Despite being the leading home furnishing retail franchisee across the world, we at IKEA still give you the...

  • Telephone Operator

    2 weeks ago

    Doha, Baladīyat ad Dawḩah, Qatar City Centre Rotana Doha Full time

    Job DescriptionWe are currently looking for dynamic and self-motivated Front Office professionals who want to move their careers forward.As a Telephone Operator, you are responsible for handling every phone call with importance to provide a professional and customer-focused response to our guests, ensuring their stay will become a memorable experience. Your...

  • Receptionist

    2 weeks ago

    Doha, Baladīyat ad Dawḩah, Qatar 247GulfTrivia Full time

    Would you consider applying to get involved in a profession that combines hospitality and professionalism? If so, check out the most recent Receptionist Jobs in Qatar. By applying for this role, you have the chance to create a positive first impression of the company. As the primary point of contact for guests and clients, this position holds significance in...

  • Telephone Operator

    6 days ago

    Doha, Baladīyat ad Dawḩah, Qatar Ennismore Full time

    Why work for Accor?We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.By joining Accor,...

  • Telephone Operator

    4 days ago

    Doha, Baladīyat ad Dawḩah, Qatar Hyde Johannesburg Rosebank Full time

    Company DescriptionWhy work for Accor?We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless...

  • Telephone Operator

    50 minutes ago

    Doha, Baladīyat ad Dawḩah, Qatar Banyan Group Full time

    Company DescriptionWhy work for Accor?We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless...

  • Part-time Receptionist for Legal Services

    1 week ago

    Doha, Baladīyat ad Dawḩah, Qatar Miller Hay Full time

    About the RoleThe Part-time Receptionist for Legal Services will play a vital role in providing exceptional customer service and supporting the day-to-day operations of our Doha office. As the primary point of contact, you will be responsible for handling phone calls, greeting clients, and managing administrative tasks.Key responsibilities include:Managing...

  • Multilingual Receptionist

    2 weeks ago

    Doha, Baladīyat ad Dawḩah, Qatar Miller Hay Full time

    As a Multilingual Receptionist - Arabic and English, you will play a vital role in providing exceptional customer service, managing administrative tasks, and maintaining a professional atmosphere at Miller Hay in Doha.The successful candidate will have prior experience in a reception or administrative role, be fluent in English and Arabic, and possess...

  • Salon Receptionist

    2 weeks ago

    Doha, Baladīyat ad Dawḩah, Qatar AND Trading Co. Full time

    The ideal candidate is a detail-oriented team player who will be the first point of contact for visitors at the office, greeting them in a polite and well-spoken manner. You will also be assigned duties as required (i.e. organization of inbound and outbound mail, administrative work, and general clerical support).ResponsibilitiesGreet customers, walk them to...

  • Telephone Operator

    1 week ago

    Doha, Baladīyat ad Dawḩah, Qatar IHG Hotels & Resorts Full time

    We want to welcome you to a world of bringing True Hospitality to everyone. When you join us at IHG, you become part of our global family. A welcoming culture of warmth, honesty and a passion for providing True Hospitality. We pride ourselves on letting your personality and passions shine, recognizing the individual contribution you make and supporting your...

  • Telephone Support Agent

    6 hours ago

    Doha, Baladīyat ad Dawḩah, Qatar Wyndham Hotels and Resorts, Inc. Full time

    About UsWyndham Hotels & Resorts is a leading global hospitality company with over 9,000 hotels across more than 80 countries. Our mission is to make travel possible for all by providing exceptional experiences for our guests and employees alike.As a Telephone Operator at Wyndham Grand Doha West Bay Beach, you will be an integral part of our team, working...

  • Receptionist

    2 weeks ago

    Doha, Baladīyat ad Dawḩah, Qatar Tanqeeb Full time

    Job ResponsibilitiesEnsure premium service tailored to the individual needs of each customer.Responsible for running the reception desk smoothly and efficiently, and managing incoming and outgoing transactions.Ensure customer satisfaction at all times.Deal with all enquiries in a professional and courteous manner, in person, on the telephone, or via...

  • Receptionist

    21 hours ago

    Doha, Baladīyat ad Dawḩah, Qatar SELECTED RECRUITMENT Full time

    Receptionist - Global Law FirmDoha, QatarSELECTED are delighted to be working exclusively with a prestigious global law firm to hire a professional and personable Receptionist for their Doha office. This is an excellent opportunity to join a high-performing international team and be the first point of contact for clients, visitors, and staff.Key...

  • Sales Merchandiser

    3 weeks ago

    Doha, Baladīyat ad Dawḩah, Qatar Al-Futtaim Full time

    Job Requisition ID: 167145Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than...