Spa Supervisor

6 months ago

Doha, Qatar The Diplomatic Club Full time

**Section**:
The Diplomatic Club

**Department**:
Spa & Recreation

**Qualification**:
Bachelor Degree in any related field and/or Training Certificates in the same field

**Experience**:
Minimum of 03 years working experience in Hospitality Industry

**Skills**:
Computer Skilled & broad knowledge on Spa Therapy and presentation skills

**Responsibilities**:

- To delegate work duties, make schedule and handle personnel issues.
- Have initiative and be creative in making special offers, if necessary.
- To fully understand all company Policies & Procedures.
- To ensure the entire staff enjoys their working environment.
- To support and attend all training programs requested from head office.

**Main Daily Duties**
- Check opening procedure details for morning shift and closing procedure detail for evening shift by using
- To check all maintenance in the spa locations, make work order if necessary and inform to Spa Manager / Spa Director for further follow
- Check reservation book and co-ordinate effective break times for rest, lunch and
- To make sure the areas look clean and
- In charge as a Receptionist if necessary in emergencies, such as:
- Answer any call within three rings and make sure to hold the first call if another call come in white alone
- To answer all guest questions regarding spa offerings, appointment availability, length and cost of treatmen
- To schedule appointment in such a way that staff is available to handle all bookings or work with other spas to have staff sent in for assistance
- To politely confirm name, treatment appointment time, and cancellation policy to all guests before ending phone conversations.
- Interact with guest, including but not limited:
- Dealing with guest complaints.
- Conducting spa tours.
- Assisting spa promotions.
- Assisting journalist and photo shoots.
- Assisting with travel agent site inspections.
- To ensure the up selling of treatments and retail in the spa.

**Main Weekly Duties**

To assist Spa Manager/Spa Director in handling production and retail weekly inventory order.

To assist in the report preparation, including:

- Staff attendance: sick leave, holidays, vacations, paid holidays, pregnancy leave, etc.
- Guest comments.
- Petty cash report and meal coupon.
- Weekly report.

**Main Monthly Duties**
- To assist in the report preparations, including: monthly report, retail inventory, FF & E inventory every 3(three) months.
- To perform all related job tasks as requested by the company.

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