Project / Program Manager

7 days ago

Doha, Qatar Cognizant Full time

**Qualification**:

- Science / Engineering graduate

**Responsibility**:

- Stakeholder Management
- Responsible for liaising between project teams across locations and the Customer.
- Service Management.
- Participate and provide inputs for release planning.
- Act as the Cognizant Delivery team point of contact for the portfolio.
- Support Service Management / process related activities performed by the SMO with relevant delivery data.
- Coordinate with onsite and offshore teams as necessary during project delivery, including daily connect calls.
- Service Tracking.
- Ensure adherence to SOW requirements including client security and compliance needs.
- Follow up with internal and external stakeholders (Customer and Vendor liaison) to progress tickets to resolution.
- Prepare performance dash boards & management reports.
- Ensure schedule adherence for release requests and notify stakeholders in case of deviations.
- Service Execution.
- Conduct periodic data analysis, perform RCA for any targets missed and customer escalations.
- Report the findings to the Service Manager.
- Implement all Corrective and Preventive actions.
- Deploy process as defined in the process handbook.
- Knowledge Management.
- Liaise with Academy for project level training needs and ensure training plans are made available based on skillset needs.
- Requirements Gathering.
- Participate in requirement gathering JAD sessions and support documentation where applicable (business, functional, UI, usability, data, compliance, data migration, NFR, 3rd party tools & products).
- Raise clarifications with customer / onsite to eliminate any ambiguity on the scope of work assigned from the Client / Project Coordinator.
- track to closure any open clarifications with customer / onsite.
- understand and translate requirements into design.
- Resource/ Efforts Estimation and Monitoring.
- Provide input on technical effort estimation to arrive at resourcing plans.
- participate in management reviews and teleconferences and report weekly status and walkthrough to the Project Manager / Client.
- Follow-up with customer POC to resolve team issues and dependencies.
- raise concerns regarding changes in timelines and expectations with customer point of contact to resolve the same.
- Design &Analysis.
- Develop proof of concept as designed by architect.
- setup development environment for team to work in.
- break up the modules considering technical aspects.
- Understand interdependencies of the various components in work packages that are being developed.
- Create design documents with the support of the architects for the assigned scope.
- conduct peer review, as required.
- Organize design review sessions with various stakeholders to validate design is as per requirements.
- Coding.
- Identify the standards applicable for the work packages / components.
- Familiarize the team with development environment and CTS and customer specific coding standards, guidelines and best practices to be followed through sessions and document sharing.
- Review the code created by team and provide review comments to the developers.
- develop code for core / critical module(s) needed for the project.
- Contribute towards development of framework.
- Develop/ review tier coding, business layer coding, interface development, service development, creation of stored procedures etc as applicable for the work package / project.
- Write efficient queries and understand logical and physical data models.
- follow up with Developers to ensure integration of components (input / output).
- troubleshoot critical technical issues.
- Handle escalations related to critical technical issues.
- create detailed tasks for the scope and share timelines for the same with the team.
- track the status of the tasks assigned, maintain detailed task information for the work packages owned and do periodic reporting.
- conduct technical review and audit.
- Create quality check points for all deliverables.
- estimate at task level in work concerned, measure and report the actual effort against the estimated effort and ensure task progress reporting in C20 or any other applicable tool.
- Prepare and report status for the scope responsible.
- conduct peer reviews in coding and testing phase.
- Defect Management.
- Create training plan for team as identified in the training plan for the project.
- Plan and participate in innovation sessions.
- identify and implement innovative processes to reduce manual intervention and improve productivity based on technology and domain expertise.
- Prepare business case to quantify process improvement (efforts saved etc).
- Identify/ evaluate opportunities for value adds and implement value adds for the project.
- Participate in front end delivery audit(s).
- highlight and identify technical risks to project manager.
- Knowledge Management.
- Contribute towards updating knowledge assets, user manual, online help document, installation scripts and installation manual

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