Restaurant Operation Manager
1 week ago
**Operational Oversight**:
- Oversee day-to-day operations to ensure smooth functioning of the restaurant.
- Coordinate activities across departments, including kitchen, front-of-house, and administration.
**Staff Management**:
- Recruit, train, and supervise restaurant staff.
- Create and manage staff schedules for optimal coverage during peak hours.
**Customer Service**:
- Monitor and ensure high levels of customer satisfaction.
- Handle customer complaints promptly for a positive customer experience.
**Financial Management**:
- Develop and manage budgets to meet financial goals.
- Implement cost-control measures for maximum profitability.
**Menu Planning and Development**:
- Collaborate with chefs to plan and update menus.
- Set menu prices aligned with cost structures and market trends.
- Menu engineering at par with market demand.
**Inventory Management**:
- Coordinate with suppliers to manage inventory levels.
- Implement systems for inventory control to minimize waste.
**Health and Safety Compliance**:
- Ensure compliance with health and safety regulations.
- Provide staff training on safety protocols and emergency procedures.
**Marketing and Promotions**:
- Plan and execute marketing initiatives, promotions, and events.
- Oversee the restaurant's social media presence.
**Facility Maintenance**:
- Oversee the maintenance of physical facilities and kitchen equipment.
**Performance Analysis**:
- Analyze performance metrics, sales data, and customer feedback.
- Provide regular reports to upper management on key performance indicators.
**Team Development**:
- Foster a positive work culture through team-building activities.
- Support the professional development of staff members.
**Adaptability and Problem-Solving**:
- Quickly adapt to changes in the industry and address operational challenges effectively.
**Communication and Collaboration**:
- Maintain open and effective communication within the restaurant team.
- Collaborate with other managers, departments, and stakeholders.
**Compliance with Policies and Procedures**:
- Implement and enforce company policies and procedures.
- Ensure consistent quality and service standards.
**Community Engagement**:
- Engage with the local community through partnerships, sponsorships, or charitable initiatives.
**Additional Strategies for Optimization**:
- Emphasize leadership and team development programs.
- Implement technology solutions for streamlined operations.
- Foster a culture of continuous improvement.
- Facilitate cross-functional collaboration.
- Implement a CRM system for customer relationship management.
- Explore innovative marketing strategies.
- Develop an agile decision-making process.
- Empower employees and prioritize their well-being.
- Integrate environmental sustainability initiatives.
- Explore strategic partnerships for business expansion.
- Scenario planning
- Staff feedback session
- Personalized customer experiences
- Crisis management preparedness
- Community engagement events
- Data-Driven Decision-Making
- Mobile Ordering and Payment Solutions
- Employee Well-being Initiatives
- Local Cultural Integration
- Ethical Sourcing Practices
- Diverse Menu Offerings
- Customer Loyalty Programs
- In-House Events and Entertainment
- Streamlined Supply Chain Management
- Employee Cross-Training
- Dynamic Pricing Strategies
- Online Reputation Management
- Well-Designed Loyalty Apps
- Strategic Alliances
- Virtual and Augmented Reality Experiences
- Sustainability Reporting
- Localized Marketing Campaigns
- Agile Marketing Strategies
- Menu Engineering
- Community Feedback Forums
- Catering service activities
- Training and compliance
- Strategic planning
- Insurance, vehicle, and fire safety
- Manage online Delivery.
- Undertake any additional responsibilities or assignments as delegated by higher management from time to time.
**D. Key skill & Knowledge**
**Level of Education**:
Masters/Bachelor’s degree in Hotel Management or Business management.
**Experience & Skill’s required**
- Proven experience in restaurant operations management.
- Strong leadership and communication skills.
- Knowledge of kitchen operations and food safety regulations.
- Financial acumen for cost control and profitability improvement.
- Ability to collaborate with cross-functional teams.
- Experience in menu planning and promotions.
Familiarity with insurance policies, vehicle management, and fire safety regulations.
Pay: QAR5,000.00 - QAR6,000.00 per month
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