Laundry Attendant Handling Tailoring
2 months ago
Laundry Role
-Answer the telephone in an efficient, courteous manner within 3 rings.
-Provides quick courteous response to express requests.
-Ensure that the guest laundry is received with a laundry slip and with full details of guest i.e. name, room number, signature.
-If any special guest request is there update on the board and follow up to ensure requirements met.
-Express laundry & Pressing to be delivered to guest with in the required time.
-All laundry upon receiving & delivery need to be updated in the log book.
-Responsible for charging guest laundry bill to the rooms through Micros.
-Quality of the guest garments has to be checked before delivery and if any stains which is not possible to remove has to be sent with the stain card.
-DND procedure need to follow up.
-DND and No post laundries have to be handed over to the next shift.
-Completion of the discount form/void form (if any) with manager signature must be forwarded to finance.
-Responsible for maintaining the cleanliness and condition of the laundry trolleys.
-To assist colleagues during daily peak periods
-Assists in linen inventories.
-Participate in Housekeeping meetings and make suggestions for improvements to the Laundry Supervisor
-Participates in the multi - skilling philosophy of the department
-To respond to changes in the department function as dictated by the Industry, Company and Hotel
-Carries out any other requests by the Housekeeping leaders
-Ensures that all paperwork done on each shift is completed and filed.
-Ensure all staff are using correct procedures during the course of their shift.
-Preparation of reports signed off by uniform attendant and Supervisor on shift.
-Filing of documentation is in order.
-Ensure paper communication is signed by appropriate person.
-Stock take of non uniform supplies is tracked.
-Laundry reports are correct, signed and filed.
Tailoring Role
- Perform basic alterations on uniforms and guest clothing, including hemming, taking in/out, and repairing damaged garments.
- Maintain a record of alterations requested by staff and guests.
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