Lobby Ambassador

4 weeks ago

Doha, Qatar FAIRMONT FAIRMONT HOTEL & RESIDENCES DOHA Full time

Company Description

BeLimitless

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

By joining an Accor brand, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality.

Do what you love; care for the world; dare to challenge the status quo #BELIMITLESS

**Job Description**:
**Responsibilities**:
Reporting to the Director of Front Office, responsibilities and essential job functions include but are not limited to the following:

- Consistently offer professional, friendly and engaging service
- Greet all guests as they enter and exit the hotel while ensuring service standards are followed
- Engage in conversation with first time visitors, showing them the lobby and offering directions as required
- Assist guests regarding hotel facilities and promotions in an informative and helpful way
- To follow department policies, procedures and service standards
- To follow all safety policies
- Other duties as assigned

**Qualifications**:

- Previous guest service experience required
- Must possess a professional presentation
- Must possess outstanding guest services skills and sophisticated verbal communication skills
- Strong interpersonal and problem solving abilities
- Highly responsible & reliable
- Ability to work well under pressure in a fast paced environment
- Ability to work cohesively as part of a team
- Ability to focus attention on guest needs, remaining calm and courteous at all times

Physical Aspects of Position (include but are not limited to):

- Frequent standing and walking throughout shift
- Occasional kneeling, pushing, pulling, lifting
- Occasional ascending or descending ladders, stairs and ramps

Additional Information

The hotel reserves the right to revise all job descriptions from time to time as business needs demand. Other duties may be assigned as and when necessary. The above-mentioned job description attempts to outline key aspects of the role, however, does not limit its right to assign other duties to an employee in this position. This job description does not constitute a written or implied contract of employment.

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