Admission Supervisor

9 months ago

Doha, Qatar Hilton Full time

Admission Supervisor - Desert Falls Water & Adventure park

Admissions Supervisor to ensure that Team Members are prepared and well-informed to deliver our Guests an exceptional experience from check-in through check-out at the Waterpark.

**What will I be doing?**

Admissions Supervisor has to ensure that Team Members are prepared and well-informed to deliver our Guests an exceptional experience from check-in through check-out. Admissions Supervisor contributes to the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:

- Ensure accurate and efficient processing of the Guest check in/out procedures and Guest queries
- Respond to Guest queries in a timely and efficient manner
- Cash handling and mathematic skills
- Excellent organizational and problem solving skills
- Strong administration skills (Microsoft outlook, word, excel, power point)
- Understand the correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy
- Comply with hotel security, fire regulations and all health and safety legislation
- Attend training courses, as necessary and required
- Strong business acumen skill
- Assist with other departments, as necessary

**What are we looking for?**

Casual Receptionists serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

- Previous experience in a customer-focused industry
- Positive attitude and good communication skills
- Commitment to delivering a high level of customer service
- Excellent grooming standards
- Ability to work on your own and as part of a team
- Competent level of IT proficiency

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

- Previous experience in Theme park or attraction guest services, working with ticketing systems (VGS, Omni ticket, etc)

**What will it be like to work for Hilton?**

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all

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