Head of Retail and Mass Market

2 weeks ago


Doha, Qatar Vodafone Full time

Great business decisions that are made are only as great as the commercial teams making them, and we’ve got one of the best in the world. Our commercial teams are the bedrock of Vodafone making the most of opportunities every day and we’re proud to recruit talent who empower us commercially & operationally. We provide Big data, insights and analysis so that we’re armed and ready to shape the future of Vodafone. More insights, more innovation, more freedom. We strive for our A-Game only which is why we’re at the heart of driving innovation and new initiatives for Vodafone. Joining our Commercial team means you will look at strategy, transformation, bids and products. You will evaluate solutions, costs and competition and we encourage and reward you for initiating your own route to success

Retail is all about connecting with customers by asking smart questions. Whereas some customers have a clear idea of what they want, others need much more guidance. It’s our job to listen intently and consider the customer needs.

**Responsible to**:

- Develop, define and implement the Commercial Sales Strategy to deliver multi-million-dollar revenue and profit targets as defined in the annual business plan for Sales & Service and in line with Vodafone Corporate Strategy.
- Provide strategic leadership to develop new sales and distribution channels, appointing new channel partners and formulated their business plans to increase business volume and share of wallet of the assigned distributors and resellers.
- Maximize net acquired revenue in all sales channels
- Redefine the role of Retail, transforming it from a transactional Point of sale to an experience hub showcasing the essence of the Vodafone brand via superb digital customer experience
- Work closely with colleagues on cross-territory opportunities and other internal teams on marketing materials and cause studies
- Understand the competitive landscape and market trends
- Develop sales staff by recruiting, selecting, orienting and training employees. As well as counselling and disciplining employees; planning, monitoring and appraising job results
- Contribute to team effort by accomplishing related results as needed



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