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Services Director

2 months ago

Ar Rayyan, Baladīyat ar Rayyān, Qatar Trane Technologies Full time

About Trane Technologies

We are a global leader in energy-efficient climate control solutions, committed to building a diverse and sustainable culture. Our brands – including Trane and Thermo King – create access to cooling and comfort in buildings and homes, transport and protect food and perishables, connect customers to elevated performance with less environmental impact, dramatically reduce energy demands and carbon emissions, and innovate with a better world in mind.

Job Summary

We are seeking a passionate and skilled Services Leader to drive our service business, ensuring operational excellence and customer satisfaction. As the Services Leader, you will be responsible for driving sales and fulfillment processes, ensuring market coverage and addressing customer needs. You will maintain quality standards, oversee project measurements, and monitor service personnel effectiveness.

Key Responsibilities

  • Drive both sales and fulfillment processes, ensuring market coverage and addressing customer needs.
  • Maintain quality standards, oversee project measurements, and monitor service personnel effectiveness.
  • Develop and implement new service products, keeping in mind our focus on sustainability and the complete HVAC system.
  • Achieve mission objectives regarding sales, profit, and management of resources such as backlog analysis, Work in Progress (WIP), overhead management, local inventory management, etc.
  • Collaborate with the HVAC Field Technician Supervisors to establish required skill sets and talents.
  • Foster effective communication between service personnel and the leadership team.
  • Monitor and drive training programs and service engineers & technicians career development.

Qualifications

  • Technical education – Engineering degree.
  • Proven track record in leading teams within a sales and/or operations domain.
  • Excellent communication skills, with the ability to interact with decision-makers and effectively present information.
  • Strong analytical and problem-solving abilities.
  • Proactive, organized, and able to manage time effectively.
  • A team player who excels in building relationships.
  • Excellent spreadsheet, word processing, and presentation skills. i.e. MS Office Applications.
  • Fluency in English.
  • Driving license.

What We Offer

  • Opportunity of gaining valuable experience in a variety of services – rental, spare parts, repairs, and maintenance.
  • Being part of a culture that is diverse, inclusive, respectful, and driven to provide opportunity for all.
  • Competitive salary package.
  • Medical insurance for self and family.
  • Return air-ticket allowance to home country for self and family.
  • Life insurance for self.
  • Schooling allowance.

We offer competitive compensation and comprehensive benefits and programs that help our employees thrive in both their professional and personal lives. We are proud of our winning culture which is inclusive and respectful at its core. We share passion for serving customers, caring for others, and boldly challenging what's possible for a sustainable world. We are committed to achieving workforce diversity reflective of our communities. We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, pregnancy, age, marital status, disability, status as a protected veteran, or any legally protected status.