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Restaurant Operations Manager

2 months ago

al Jumayliyah, Qatar AccorHotels Full time
Job Description

Scope and Objectives

You are responsible for contributing to the operational and financial aspects of the restaurant operation. You will support the Restaurant General Manager in overseeing the overall organization, ensuring the implementation and consistency of company standards.

Key Responsibilities

  • Ensure correct grooming standards are followed at all times.
  • Responsible for the smooth operation of the outlet.
  • Follow the Care Programme at all times.
  • Follow up on all financials, LQA, Forbes, and TrustYou targets.
  • Be aware of the daily, monthly, and yearly financial targets.
  • Actively contribute towards the achievement of financial targets.
  • All issues and negative guest feedback need to be properly reported on the Glitch system.
  • Follow up on opening and closing checklists.
  • Maintain the HACCP & FIFO standards as required by the regional governing body.
  • Handle financial procedures according to guidelines set by the finance department.
  • Responsible for linking all facets of service, cuisine, and entertainment.
  • Assume the responsibility of daily operations.
  • Handle security incidents, guest complaints with confidence and in a professional manner, and report them in a timely manner to the direct supervisor.
  • Assist daily briefings for all staff prior to the commencement of shift.
  • Ensure all appropriate equipment is on hand for each service period.
  • Assist the Restaurant General Manager on trainings, grooming checks, and selection of casual labor (if needed).
  • Be creative, confident, and prepared to think outside of the box.
  • Follow the personal development plan set by the direct supervisor.
  • Ensure the operational inventory is always accounted for and in immaculate condition.
  • Ensure the outlet is maintained at the highest levels.
  • Create opportunities for upselling products.
  • Develop the direct team to strive for excellence.
  • Inspire heartists to create a flow of new and improved ideas.
  • Follow the Hotel Evacuation Policy in case of an emergency.
  • Ensure awareness and delivers the optimum levels of service and guest satisfaction.
  • Establish and maintain effective communication across all divisions.
  • Lead by example through a passionate, hands-on approach.
  • Assist with collecting information for the monthly P&L review.

Qualifications and Personal Attributes

  • Motivator & role model.
  • Positive attitude and well-spoken.
  • Result-driven.
  • Displays initiative.
  • Commitment to professional values.
  • Team creator.
  • Customer/people-oriented.
  • Creative/open-minded.