Senior Manager Card Fraud Prevention
2 days ago
As the largest bank in the Middle East and Africa, lxbfYeaa provides a comprehensive range of advanced products and services to over 31 countries. We have a presence through our subsidiaries and associate companies extending to three continents.
The Manager Card Risk Issuing role requires you to monitor proprietary and third-party card fraud monitoring systems. As the point of contact for Card customers, you will confirm suspected card fraud and take necessary actions to replace cards and reimburse cardholders in a timely manner.
Responsibilities:
- Liaise with cardholders to verify suspected card fraud and implement corrective measures.
- Report information on incurred card losses to senior management.
- Provide timely and accurate information to auditors, compliance officers and card scheme entities.
- Build relationships with related units to achieve business objectives.
- Communicate with VISA, MasterCard, American Express and other card schemes on specific card fraud issues.
- Monitor systems for suspicious card transactions and classify them if necessary.
- Contact cardholders to confirm identified suspicious transactions and freeze their cards if required.
- Handle customer requests/complaints professionally to resolve issues positively.
- Maintain data standards and ensure database integrity and security.
Requirements:
- Bachelor's degree
- Well-informed of market competitive structure, industry practices and regulations for card risk with at least 4 years experience in local environment.
- Excellent oral and written communication skills in English and Arabic.
- Ability to follow standards and procedures, evaluate problems and take appropriate actions.
- Strong analytical skills.
- Superior people relationship skills and awareness of risk management concepts and practices.
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