Senior Support Services Associate
1 week ago
Company Overview:
Established in 1964 as the country's first Qatari-owned commercial bank, QNB Group has grown to become the largest bank in the Middle East and Africa (MEA) region. With a presence through its subsidiaries and associate companies extending to more than 31 countries across three continents, QNB Group provides a comprehensive range of advanced products and services. The total number of employees is more than 28,000 serving up to 20 million customers operating through 1,000 locations, with an ATM network of 4,300 machines.
Our Bank has maintained its position as one of the highest rated regional banks from leading credit rating agencies including Standard & Poor's (A), Moody's (Aa3) and Fitch (A+). We have also been the recipient of many awards from leading international specialised financial publications. Based on our consistent strong financial performance and expanding international presence, QNB currently ranks as the most valuable bank brand in the Middle East and Africa, according to Brand Finance Magazine.
Community Support:
We have an active community support program and sponsor various social, educational and sporting events.
Job SummaryThe incumbent will be responsible for prospecting and searching for support services providers and producing all reports and documentation works for current operational services.
Main Responsibilities- Shareholder & Financial:
- Ensure that Support Services operations are executed within agreed contract time schedules and conditions.
- Implement KPIs and best practices for Support Services.
- Promote cost consciousness and efficiency, and enhance productivity to minimise costs, avoid waste, and optimise benefits for the bank.
- Act within the limits of the powers delegated to the incumbent.
- Customer (Internal & External):
- Coordinate and follow up with subordinates to ensure implementation of requirements in a timely manner.
- Assist customers in all their queries on Bank's product and seek solutions to their requests.
- Maintain activities in accordance with Service Level Agreements (SLAs) with internal departments/units to achieve improvements in turn-around time.
- Build and maintain strong/effective relationships with related departments/units to achieve the Group's objectives.
- Provide timely/accurate data to external/internal Auditors, Compliance, Financial Control and Risk when required.
- Internal (Processes, Products, Regulatory):
- Responsible for following up and updating all records and documents, reports, schedules of support services in QNB premises (buildings & branches) such as catering, outsourced receptionist's management, outsourced drivers and bus shuttles management, QNB vehicles maintenance, departments rented cars management.
- Review and receive all the incidents and comments related to the support services and service providers to resolve the issues and fix the process.
- Ensure that services meet the required quality standard.
- Keep the documents and update the information of inventory of all the provided services of the local and international branches & subsidiaries and periodically reconcile them with the reports and physical, actual existence of such services.
- Follow up and monitor the implementation of the services and maintenance of the provided services equipment's and machines if available.
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Doha, Baladīyat ad Dawḩah, Qatar QNB Group Full timeQNB3316 - Senior Associate Support Services (Qatarization)Join to apply for the QNB3316 - Senior Associate Support Services (Qatarization) role at QNB GroupAbout QNBEstablished in 1964 as the country's first Qatari-owned commercial bank, QNB Group has steadily grown to become the largest bank in the Middle East and Africa (MEA) region. QNB Group's presence...
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