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IT Service Management Specialist

2 months ago

Doha, Baladīyat ad Dawḩah, Qatar Swan Global Full time
Job Title: ITSM Support Specialist

Swan Global is seeking a highly skilled ITSM Support Specialist to join our team.

Job Summary:

We are looking for a talented ITSM Support Specialist to assess and improve our current IT service management processes, tools, and operating model. The ideal candidate will have a strong understanding of ITSM solutions and be able to translate customer requirements into effective solution designs.

Key Responsibilities:
  1. IIS Configuration
  2. Web Server Configuration
  3. SAML Integration
  4. Tenant Configuration
  5. SLA Configuration
  6. Incident Configuration
  7. Work Order Configurations
  8. Checklist Configurations
  9. Auto Assignments Incident
  10. Module Configuration: Incident, Asset, Change Management, CMDB, Knowledge, Problem, Catalog, Release Management, Service Request Management
  11. Admin Console
  12. Service Catalogs Designer
  13. SMS Gateway Configuration
  14. BI, Dashboards & Standard Reports
  15. Auto Ticketing
  16. Design End User Portal for Users
  17. Advanced Platform Configurations
  18. Validation of AD Integration of User Activation and De-activation
  19. Helping to Publish Summit Applications over the Internet, Intranet
  20. Notifications and Email Parsers
  21. Gamification
  22. Survey and Feedback Configurations
  23. Escalations Configuration (Auto and Manual)
  24. Analyst Offboarding
  25. Network and Infrastructure Monitoring Tools Integration
  26. Requirement Mapping and Validation
  27. Form Builder Configuration
  28. Report Builder Configuration

Requirements:

  • 7-10 years of experience in IT service management
  • Strong understanding of ITSM solutions and tools
  • Excellent communication and problem-solving skills
  • Ability to work in a fast-paced environment

What We Offer:

  • Competitive salary range: 20,000 to 25,000 QAR
  • Permanent job opportunity
  • Opportunity to work with a dynamic team

How to Apply:

Please submit your resume and cover letter to [insert contact information].