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Customer Experience Strategist

2 weeks ago

Doha, Baladīyat ad Dawḩah, Qatar lxbfYeaa Full time

We are seeking a highly experienced and results-driven individual to lead our Customer Success organization as a Customer Success Leader. This is a key leadership role that requires a strong understanding of customer success principles, excellent leadership and collaboration skills, and a proven track record of success in driving revenue growth and customer satisfaction.

About the Role

The ideal candidate will have a deep understanding of customer success principles, including customer segmentation, lifecycle management, and engagement strategies. They will also have experience working with cross-functional teams, including Sales, Marketing, and Product, to develop and execute customer success initiatives.

Main Responsibilities
  • Develop and implement customer success strategies that drive revenue growth, customer satisfaction, and retention.
  • Collaborate with cross-functional teams to identify opportunities for improvement and develop solutions to drive customer success.
  • Develop and maintain relationships with key customers and stakeholders to ensure their needs are being met and exceeded.
  • Monitor and analyze customer data to identify trends and areas for improvement.
Requirements
  • Bachelor's Degree in Business Management or related field and 8+ years of professional experience in customer success, sales, marketing, or a related field.
  • Proven track record of success in driving customer success, revenue growth, and customer satisfaction.
  • Strong leadership and collaboration skills, with ability to work effectively with cross-functional teams.
  • Excellent communication and problem-solving skills, with ability to communicate complex ideas simply and effectively.