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Guest Relations Coordinator

2 months ago

Doha, Baladīyat ad Dawḩah, Qatar Marriott International Full time
Job Summary

We are seeking a highly organized and customer-focused Guest Relations Coordinator to join our team at Marriott International. As a key member of our Rooms & Guest Services Operations team, you will be responsible for ensuring seamless guest experiences from check-in to check-out.

Key Responsibilities
  • Coordinate group check-in and pre-registration procedures to ensure efficient guest processing.
  • Sell rooms to guests without reservations, anticipating and resolving sold-out situations.
  • Block rooms in the computer, identify designated requirements, and perform duplicate reservation checks.
  • Run and check daily reports and contingency lists to ensure guest satisfaction.
  • Supply guests with directions and information, and answer, record, and process all guest requests, questions, or concerns.
  • Arrange transportation for guests and visitors, and issue safe deposit boxes.
  • Count and secure bank at the beginning and end of shift, and process all payment types, vouchers, paid-outs, charges, and provide change.
Requirements
  • High school diploma or G.E.D. equivalent.
  • At least 1 year of related work experience.
  • No supervisory experience required.
  • No specific license or certification required.
What We Offer

As a Guest Relations Coordinator at Marriott International, you will have the opportunity to work in a dynamic and inclusive environment, where you will be valued and respected as a member of our team. We offer a competitive salary and benefits package, as well as opportunities for professional growth and development.