Guest Relations Manager

2 weeks ago


Doha, Baladīyat ad Dawḩah, Qatar Talent Pal Full time
Job Summary

We are seeking a highly skilled Guest Relations Manager to join our team at Marriott Marquis City Center Doha Hotel. As a key member of our front desk team, you will be responsible for providing exceptional customer service to our guests, ensuring their stay with us is memorable and enjoyable.

Key Responsibilities
  • Process guest check-ins, verifying identity, payment, and room assignments.
  • Set up accurate accounts for each guest, including Marriott Rewards information.
  • Secure payment and verify billing, ensuring rates match market codes and document exceptions.
  • Compile and review daily reports, logs, and contingency lists.
  • Complete cashier and closing reports, balancing and dropping receipts.
  • Count and secure bank at the beginning and end of shift.
  • Notify Loss Prevention/Security of any guest reports of theft.
Requirements
  • High school diploma or G.E.D. equivalent.
  • At least 1 year of related work experience.
  • At least 1 year of supervisory experience.
What We Offer

As a Guest Relations Manager with Marriott International, you will have the opportunity to work with a diverse team, develop your skills, and advance your career in a dynamic and supportive environment. We offer competitive compensation, benefits, and opportunities for growth and development.

Marriott International is an equal opportunity employer, committed to diversity and inclusion. We believe in hiring a diverse workforce and sustaining an inclusive people-first culture.



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