Guest Relations Manager

2 months ago


Doha, Baladīyat ad Dawḩah, Qatar Talent Pal Full time
Job Summary

We are seeking a highly skilled Guest Relations Manager to join our team at Marriott Marquis City Center Doha Hotel. As a key member of our front desk team, you will be responsible for providing exceptional customer service to our guests, ensuring their stay with us is memorable and enjoyable.

Key Responsibilities
  • Process guest check-ins, verifying identity, payment, and room assignments.
  • Set up accurate accounts for each guest, including Marriott Rewards information.
  • Secure payment, verify billing, and balance receipts.
  • Compile and review daily reports, logs, and contingency lists.
  • Assist guests with directions, property information, and requests.
  • Process all payment types, vouchers, paid-outs, and charges.
  • Count and secure bank at the beginning and end of shift.
  • Notify Loss Prevention/Security of any guest reports of theft.
Requirements
  • High school diploma or G.E.D. equivalent.
  • At least 1 year of related work experience.
  • At least 1 year of supervisory experience.
What We Offer

As a Guest Relations Manager with Marriott International, you will have the opportunity to work with a diverse team, develop your skills, and advance your career in a dynamic and supportive environment. We offer competitive compensation, benefits, and opportunities for growth and development.



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